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June 2024 by Walled Lake Family Footcare -.
Would NOT recommend this company. They just forgot about my house, and 9.5 months later of me trying to get the project moving forward, (meanwhile, living in chaos the whole time with a 2-3 yr old and having literal sharp metal taks sticking up from the kitchen floor all over and missing half my cupboards, living out of boxes, 90% of my counter is only being supported with a couple 2x4s, my whole house has been in disarray since they came in and tore half of it out, 9mths ago....) I messaged the owner to express concern that nothing has happened and I would like a new project manager or somebody else to take over the project since my current people are not doing anything And nothing has been done since the mitigation. i've been super patient and understanding of circumstances but common its been soooo long! He says he will call me. Never did. So I wait a while and then I decide to text the owner (it was a freaking nice text! but I did express some disappointment with how his company was handling our claim) to let him know we are just going to go in a different direction with a new company, and his response wasnt an apologetic text, or a call to apologize for the way his company handled my claim. No, he decided it was time to send me some $400 bill, a year later! soooo, one year later, my house is still half done. crappy experience and would never recommend this company! Very disappointed
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May 2024 by Bill M.
As a woman it is hard to know who to trust when hiring contractors. I had a family members filthy house that needed to be remediated. They made me feel comfortable, they were professional, polite and respectful. They cleaned up after themselves. They made to whole experience so easy. I have recommended them already to friends.
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May 2024 by Mary B.
After contacting several companies, I found that Joey from Emergency was the most professional, he went into detail with me regarding my insurance coverage and how the process went.. Being from Arizona, this is my first basement backup... if I didn't go to work, my coworkers were all talking about theirs backed up.. I would of never of thought to check my basement for back up... Emergency came out within the hour.. Tim directed his guys with ease and had my basement dried in 3 days.., at this point there was nothing on the floors and the walls had been removed 2 feet up.. Joey then called me to go over putting everything back to normal.. we did have some bumps with my adjuster, but all in all the process was done with in a month.. I wish I could show the before after photos.. GREAT JOB EMERGENCY RESTORATION!!!!!
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December 2023 by Kelly Hurley
Amazing company. They responded immediately. Came out to check on my bathroom leak that came down into my kitchen. Cleaned everything and had to redo the entire bathroom and flooring on the main level. My project manager helped me all the way through.Everything turned out amazingly. Would highly recommend.
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December 2023 by Jerry Hardy
They were very professional and cleaned up my flood and restored the house better than before. Very seamless and little help from my side in dealing with insurance. Good luck but would use them every time.
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December 2023 by Kelly Stockwell
Made a terrible situation (tenant vandalism) into a positive one (restored)- All parties I worked with at ER were very responsive- ER worked directly with my insurance and provided all necessary information making the process easy on me- ER coordinated and handled my inspection- ER ordered and installed exactly what i choose- Ultimately made it possible for me to accept an offer on my house within a few days of putting it on the market
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November 2023 by Timothy Dinan
I have called this company 2 times over the last two years. The first time was in June 2021 when Grosse Pointe was flooded. Emergency Restoration showed up with its equipment and crews. They immediately started emptying the basement and cleaned up a big, flooded mess. Within 2 days, the big parts of the job were done preventing far greater damage. They left their dry-out gear in place until everything was bone dry.Emergency Response just came out again this week to respond to a rodent problem with our crawl space. This was the only company to give a viable solution to the problem. Pest control companies just threw up their hands and said there was nothing to be done. Their crew worked neatly and efficiently finishing up the project in one day.The company owner or his manager touched base with us to make sure things worked out on both jobs.My neighbors have hired them, and they also had good things to report. Professional and courteous workers.Services: Flood restoration
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October 2023 by Paul Huston
Notice there's no recent reviews? Here's mine. I hired this company for a house flood. Completely unresponsive for the remediation, at one point my "specialist" (unnaned so they don't take this down like the rest) yelled at me for calling him while he was "in Florida with his wife" while I was homeless in Michigan in February. After delays upon delays, I foolishly tried to use them for the rebuild. They did one day of work and I had to end it. Insurance paid for plywood subfloors and they installed fiber board (unsuitable for subfloors). They also primed over picture hooks in the wall and couldn't properly install drywall (pictured), totally careless. The house still smells from the subpar remediation 2 years later. This company preys on vulnerable people and profits immensely from insurance claims. Absolutely avoid this company. I can't fathom treating a customer the way I was treated.
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September 2022 by Md Nizam
Not professional
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May 2022 by Pat Laudicina
This company is the best. They came out the next day and went to work saving my finished basement.Services: Mold inspection
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May 2021 by Anthony hoff
There a great company to work with. There fast and reliable.
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May 2021 by john koscak
Good customer support and highly knowledgeable.
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January 2021 by Gregory K.
Well My insurance co contacted this company to do the cleanup from a broken washer water supply line. they immediately came out Sept 20,2020. Then the remediation process started with all the areas that were damaged. Or should I say didn't need to be removed. Since this company can handle all your needs keep it with the one. Well they turned our home into a disgusting mess. Our 3 bathrooms are now 1 the flooring is completely gone with sub floor visible in areas along with a cardboard for a kitchen work area plastic backed felt walkways carpet padding in areas missing. Restoration was declined and walked away due to the fact that the project manager stated that I could do some of the work only to have the funds use elsewhere within the project. Definitely would not contact this company. just a waste of your time and energy It is now on Jan 4,2021 that this company walked away. I would put them as told by our insurance co on a will not contact list.
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October 2020 by Ryan Bernas
I cannot begin to thank ERS enough. I would recommend them to anyone who is dealing with any restoration issue without any reservation. Not only did they do an excellent job, but they are experienced and saved my entire family including our young children from any further asbestos exposure that was not recognized by a previous restoration company. They immediately recognized hazards upon walking into our home and proceeded to guide us through the entire process of getting our home abated from asbestos and back to living condition after water damage. They are a one stop company and they complete every step of the process from the mitigation to the reconstruction. Most importantly, you can TRUST them, which is not something I can say for any other company that I have dealt with. They care about each individual case on a personal level and they will go out of their way to assure that you are completely taken care of. In addition, every single person that works for them was professional and competent. I cannot say enough about them and was even sad to see them leave our home when the project was completed. Thank you ERS!
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October 2020 by Bethany Harris
I cannot say enough about these gentlemen and everyone who works with them. They gave me exactly what I wanted, faster than I could have expected and with such professionalism that I highly recommend them for any work you need done. From cabinets to flooring, electrical to plumbing, they can do anything! Thank you to John, Jimmy and the whole crew for making our "dream" teacher's lounge a reality!