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August 2024 by Earl Cook
Very friendly and knowledgeable staff. Pricing was rather high, and delivery fees were two to three times higher than competition.
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July 2024 by Hema Desai
Would not exchange a life time warranty item because was bought at some set store which is closed now
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June 2024 by Nick and Wendy B
I used to love this store and bought so many lovely things here over the years. Unfortunately customer service is very poor and they do not stand behind their products. I tried to return a faulty beverage server and was told only 30 days on returns. I have probably spent $10,000 over the years here and never returned anything. If you can't stand by your products or treat loyal customers with respect then we'll just shop elsewhere.
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June 2024 by Yoshi Kuronuma
Crate and Barrel is my favorite store. Love the simple design. The furniture is pricey, but great selection of the glasses, dishes, table and kitchenwear, etc. and prices are reasonable.
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May 2024 by Trevor Diehl
Super friendly service, found things we didn't know we were looking for!
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March 2024 by Geed Salam
So sad to see this store going down with quality and service. Crate and Barrel was my to go to store but not anymore.My latest purchase was an L shape couch which was not cheap. I spent after discount about 3.5k on it.It's been less than three months and already started pilling. Yes, the fabric had warranty on it. But no pilling within less than three months is normal and not a defect!! That's the answer I got when I contacted the store.And don't think you will get the best of the best delivery service this is going bad as well. My couch was delivered in December, so the ground was covered with snow. Oh, they dropped the cushions on the ground and get little damped and they were all over the place.I don't mind spending the money if I get the quality I was promised and the customer service they brag about. But unfortunately, this is not case in this store anymore. I will not be going back to this store.
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February 2024 by Alma Zgodic
Horrible experience with customer service, would not recommend at all.Ordered two sofas to be delivered white glove. Delivery guys were cool and nice and efficient but one sofa was missing parts and couldn’t be assembled. I was told I would get a call from customer service that day with a solution. Didn’t get a call, instead I had to call the next day only to be told that it will take 4 days to give an answer!!!!!! NOT SOLUTION. AN ANSWER!! Meanwhile I am supposed to have this 96” non-functional thing in the middle of my living room and wait.When I requested to talk to a supervisor because the person I was talking to clearly didn’t give damn about customer service, I was put on hold for over 30 minutes only to have a call disconnected by them and nobody bothered calling back.Horrible Horrific Unacceptable customer service!!!! Get your stuff from Pottery Barn or Restoration Hardware instead. Don’t bother dealing with this place!!
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January 2024 by x Zorton
Me and my girlfriend went to this store to look around and plan for redecorating our home. The staff profiled my girlfriend and very obviously followed us around the store the entire time we were there, blatantly interrupted private conversations and was overall disrespectful. Wendy was very nice but also seemed to be in charge and playing “nice cop”. The lady with the cane on the other hand was very disrespectful and rude. Initially we both loved what we saw but after this unfortunate first impression of the staff we will never be back.
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November 2023 by Dawn B
Nice store INSIDE 12 OAKS MALL! The map shows it is at a free standing store in the mall parking lot which is actually a La-Z-Boy store!! This store is on the 2nd level of the mall near the middle. Large store, friendly staff.
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October 2023 by David Hage
I go in here often. Rarely buy anything.
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October 2023 by Roman Laczkovich
Very nice sales person. We will come back!
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October 2023 by Vance McCabe
Always have a great shopping experience at C&B. Friendly knowledgeable staff.
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October 2023 by M J
Pricey but worth it. The service is amazing.
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October 2023 by Janine Johnson
Very nice staff. So helpful when choosing a cutting board
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October 2023 by Toni Mcclendon
I love it here
