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October 2023 by The Life of Kaliah
Never had a problem with this location until today. There was a black lady with a strong accent who was very rude to me through the drive thru. She told me to come inside because I wasn’t doing anything right. Then proceed to give me the wrong amount on my check. I have tried calling but no one in specific answers very disappointed in my care from that lady today
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March 2023 by Nosolution W.
With the current banking situation we were looking for a smaller solution. We checked around and decided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.
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March 2023 by Christine Kaiser
I would like to commend Lizette, the manager at the Troy Branch, for her outstanding kindness and treatment of me on Friday, February 24th. She never showed any signs of distress while dealing with me, a very angry member. I don't know how she managed to be so kind and helpful to me. If you ever have the opportunity to meet with her, consider yourself blessed. She is obviously a credit to the credit union.
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March 2023 by Mary Anne Gignac
Hi Hannah :)I came into the credit union today but you were busy with customers. I spoke with manager and apologize!Hannah - I do apologize to you too! For walking away from teller window last week:( It was all my fault from not reading the paper receipt correctly and also being in a hurry!Thank you for all your help wanted to say you are a beautiful person!
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December 2022 by Joel K
You could easily find a bank with better rates and service. My account was opened by my parents when I was young and I've been stuck with it ever since lest I lose the oldest account on my credit score.
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November 2022 by Heidi Dacey
Hello. I wanted to share the professional and compassionate service My brother and I received from Lizette and Mehnaz, over the last year, at the Troy/Long Lake, MI branch.Also, Maggie and Jered were instrumental, too!A total TEAM approach for a complicated situation.I am the older sister, newly POA and loving advocate of my brother "Super" Dave. Dave has a cognitive disability stemming from birth. He is highly functional. Always has worked. Very caring and great societal member. But needs to be gently monitored.He has been on his own since the recent deaths of our parents.Unbeknownst to me, in the beginning, his financial situation was out of control. Severely. Late fees, overdraws, excessive ATM usage, out of co-op ATM fees, credit card debt, etc.The stress on my end has been daunting!With the sincere understanding of our family dynamic and financial knowledge of Lizette and Mehnaz, together we were able to put Dave on the right track. Pointing out financial pros and cons in ways he can understand. As you know, "It takes a village" even with adults in our society. On behalf of my family and brother, thank you for your help protecting and guiding your member(over 30 yrs going back to Research days)--"Super" Dave!Heidi(sister)
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August 2022 by Mr. Lew
Maggie was excellent. She was thoughtful with some questions that I may have asked wrong. She was excellent. Community Choice is 100% advised. Become a member of the community choice. Work with great service and knowledgeable banking information from good personal such as Maggie.
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July 2022 by Alaa Elmoursi
I have been banking with Community Choice Credit Union for several decades. I do all my financial transactions with them, direct deposit of pay checks, business account, home mortgage, line of credit and car loans. They have never failed me. I process everything online and in the few instances when I had to be on site it has always been a pleasant experience. Lately I was served by Jared and Maggie, at the Tory branch, both are great professionals. I also worked with Jason Cottrell and Annamarier Dorman, another professional pair.
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June 2022 by Gerard Lewis
Maggie was excellent. She was thoughtful with some questions that I may have asked wrong. She was excellent. Community Choice is 100% advised. Become a member of the community choice. Work with great service and knowledgeable banking information from good personal such as Maggie.
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May 2022 by TTsScorpio26
Maggie was amazing to talk to and helped me out to understand how community choice works and can’t forget the many benefits that comes with having a account here?Definitely recommend
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April 2022 by Charles Lange
Maggie's the best, smooth fast transaction. I would refer this Troy office to anyone. Thanks again.
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March 2022 by kit reece
Finance through the Troy Branch of Community Choice Credit Union!!! My daughter just picked up her car in Florida where the dealer pushed hard to finance this used car. Doing it in two states made it more complicated.Thankfully we went with CCCU and Mehnaz Afsar was fantastic!! She made the process easy and fast and simplified all the stuff we were hearing from the dealer. They would have charged us a much higher interest rate and way more for Gap insurance! It most certainly saved us money and we have peace of mind dealing with CCCU.Mehnaz educated us on the process and the dealer confirmed they would send the loan to multiple lenders who would all do hard pulls, lowering our credit score! No thanks.She’s honest, kind, and smart and made the loan process sooo much less stressful. It was a pleasure dealing with her.They know their stuff at the TROY Branch. Use them for your financing!One of the best things was the time saved bc we did it all over the phone and thru email. I just had to pick upthe check from the branch!Seriously, this was simple and safe. We know we’re in good hands. Thanks again, Mehnaz, you’re the best!
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March 2022 by Brittany McKnight
Heather was absolutely amazing! She was so nice, patient, and very informative, she knew her stuff! If you go to Community Choice for the first time, definitely ask for Heather.
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December 2021 by Trevor Sines
Community Choice is great for Home Equity Loans. Top notch customer service, great rates, no appraisal, no closing costs and funded loan in under 2 weeks.
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November 2021 by Janet MacDonald
The staff at Community Choice Credit Union in Troy is always friendly and provides excellent service. Mehnaz did an outstanding job with a special service I needed and I am grateful. The branch manager is hands on and very nice. I highly recommend this branch.