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January 2024 by Anna Z
Must have gotten new buyers, cute and amazing pieces. Not too young, not too old,Perfect! I found a ton of really cute things! Great sale right now too.
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October 2023 by Sweet Nen
I am a diligent persistent customer. I have worked in thr finance industry for many years offering the best customer service experience to everyone This store particularly Liala has continuously failed to provide the empathy and patience needed to give to customers . Lessons in diversity and inclusion will be good for starters.Then Liala will need more one on one training in customer service service. She is very rude intentionally which my young granddaughter pointed out. If Chicos wants to keep its longtime customer you will need to clean up the behaviors in this Troy store. In an upscale environment one should expect more of its staff . Teach her to answer simple questions without being rude will help considerably.
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August 2023 by Suzie Valkoun
Chico’s always has great finds!!!
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June 2023 by Lailas Kadoura
The manager there was very rude, I am 2 days late of the 60 days period, and I didnt know that she is the manager, I asked her to ask another employee if she can give me store credit, but she was very rude and told me that she is the manager and why I asked her to ask someone else. I will never go to this store again, although all other employees are nice.
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June 2023 by K Brown Andrews
Staff were friendly and professional.
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April 2023 by Jody Costello
One of the worst customer service experiences ever. I called the store to check inventory on a black faux leather blazer. The clerk I spoke to located it in my size and put it on hold for me and confirmed I could come the next day for the jacket. The next day I showed up and told the associates why I was there. They looked for it but couldn't find it. I confirmed that the Somerset location was the store I called by looking at my call log. Then the 2 associates helping me stood there asking me to pull up the jacket on my phone. My phone reception wasn't working. I asked them if they could look at their own inventory or POS system or their own phones? They didn't. They also didn't just help me look for the jacket in the store. It was the strangest experience ever. I will NEVER go back to that store. I was so frustrated I even called corporate to share my experience but after being on hold for 20 minutes I gave up on that too. Don't shop here. Lots of other stores have better customer service.
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September 2022 by Ellen Peden
Such a great experience to actually be waited on by a caring, professional staff!
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April 2022 by Jackie McClain
Located in a large mall so we walked a ways to find our favorite store - Chico's! Good service from the staff. Very helpful but not pushy. This was a midsized Chico's so there was a slightly smaller choice. Jewelry to match our outfits, a Chico staple, was fun so I bought pants, long sleeve shirt and a bracelet.
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January 2022 by Momma Lynne Herrtz
Ok ok ok!!! I’ve worked super hard to be able to enjoy Chico’s fashion..... TOTALLY WORTH ALL MY EFFORTS!!! I have been enjoying their website so much!! If I have questions I call or do an online chat !! I’m NEVER DISAPPOINTED in this company. Their suggestions for clothing, and accessories is wonderful!! Their discount days are OUTSTANDING!! Thank you so much!!!
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May 2021 by Krystal
The manager herself in this store is God-awful!
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March 2021 by pamela mairs
Overpriced and poor quality. It has changed dramatically from the way it used to be
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March 2021 by Miriam Wolfe
Great place, love shopping the sale rack
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January 2021 by kay schwartz
Ok ok ok!!! I’ve worked super hard to be able to enjoy Chico’s fashion..... TOTALLY WORTH ALL MY EFFORTS!!! I have been enjoying their website so much!! If I have questions I call or do an online chat !! I’m NEVER DISAPPOINTED in this company. Their suggestions for clothing, and accessories is wonderful!! Their discount days are OUTSTANDING!! Thank you so much!!!
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January 2021 by C. M.
Great sales !!!
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October 2020 by Julia Jackson
Always a great experience. Associates are welcoming, friendly, knowledgeable and offer wonderful suggestions. They are phenomenal!
