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September 2024 by Lan Powell
At Care One Medical, I had a pleasant experience when picking up my CPAP machine. Todd Hobbs was very polite and professional, helping me out to pick the right mask and teaching me how to use the machine properly. When I had questions a few days later, I left a message and at the end of the day, Todd was able to get a hold of me and return my call and explain some things to me that were normal that I needed to know about. I thank you Todd for your help and I thank Care One for providing my new CPAP machine for the first time. I am already feeling some of the effects by having a little bit more energy than what I did before.
Thank you again.
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August 2024 by Paula Yenkel
I don’t know where to begin, let’s start with getting bills six months after they billed Blue Cross. After calling Dawn four or five times over a month or so and getting no response. Someone else called and I told him what I needed and they said OK will pass that message along two weeks later here we go again two more phone calls and no response then I get a bill for a late fee . Finally, somebody who was super nice name, Yvette Helped us figure out what was going on and gave us an explanation and supposedly it was Blue Cross Blue Shield fault that they didn’t get the payments and they didn’t get the bills out to us on time. My husband spoke to the manager, and she didn’t seem to care And made excuses for the employee by saying she was on vacation so your employees get to vacation for five weeks? I’m not really sure what happened to customer service it’s very lacking these days. Hopefully somebody can make this better for all so no one else has to go through this again. Update: She did make excuses for employee and blamed BCBS for billing. My husband has been to other doctors this year and last and all claims went through and we were billed within a week or two of the visit. He doesn’t want excuses, he just wants it to be better. It also amazing that no one could call back after a month, but yet she did a review on Google an hour after he spoke to her.
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July 2024 by Barb Oman
Years ago I have no problems with Care one . This last year has been rediculous. Starting with me picking a Bipap in January when I had ann appointment and they forgot to have my equipment at the office and now with billing .
Cathy started out defensive and Condescending when I asked for clarification on a bill yesturday and ending with today her giving me the wrong amount for a final payment and calling back 5 minutes later with a follow up phone call to more than double my balance. Rediculous not professional at all !
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December 2023 by Arthur Harder
Recently got a new CPAP and all the peripherals from Care One. Marissa was wonderful helping me find the right equipment based on my needs. The reason this review is for nlt 3 stars is due to their supply order process. If you call they only offer a call back in 2 - 3 business days! Care one desperately need an online order process!
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September 2023 by Charles Hailey
High quality CPAP equipment. Billed on a rental period of 10-13 months, after which the device is paid in full.
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August 2023 by Melissa Adray
Used this company for a year, decent service then, could not receive my husbands supplies until deductible was met due to their policies. They would not send out supplies and then bill me, the lady I talked to said I’m sorry it’s out of my hands if I could I would send them out , I called my insurance company and they said that was crazy they should send out supplies and should send bill after submitting to insurance, not care one medical well needless to say the doctors office sent rx to another medical supply place and was contacted same day, shipped out same day and received the day and will bill us after. I will never use this company again.
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February 2023 by Kathleen Lange
Just received a call regarding my supplies and the employee was very helpful, always have a good experience here.
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November 2022 by Geoffrey V.
I feel compelled to write a follow up here. After contacting the supervisor it was determined that the order I was told was shipped out the 14th was in fact NEVER received by the warehouse so most certainly not ever shipped from Texas as I was told. Chantal apologized and committed to following up with the staff to address how it was initially handled, the fact that I was not given the correct information and that I had to follow up a third time as they never got back to me after the second call I made. Additionally, she pulled some stock from the office and personally took the items to the local post office and I received them the very next day. I will see how the next order goes before a final decision on if they keep my business but this was very encouraging.
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November 2022 by Scott P.
Great experience, Todd was professional, thorough and efficient in explaining my machine operation and cleaning so I could understand it. Now I'm not waking the neighborhood with snores!
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November 2022 by Lucille Drumb
Great staff lovely people there
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November 2022 by Nicolas Andreasson
Be Aware!!! Very sneaky and Big Liars!!!! Go give your business to people that are worth your business!!! Care One Medical is everything but CARE!!! Run awayNever coming back , not worth it , big Hippocrates!!!!I will get my supplies somewhere else !!!
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October 2022 by Nicolas A.
Be aware!!! Very sneaky and Big Liars!!! Look and give your business to other people that are worth it !!!! Those guys at Care One Medical are Anything but Care !!!! Never coming back!!!!
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August 2022 by Espy X
Great experience, Todd was professional, thorough and efficient in explaining my machine operation and cleaning so I could understand it. Now I'm not waking the neighborhood with snores!
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July 2022 by Bob Kircher
To me the best part of Care One is the continuous commitment to fine service and follow up. With most companies you get lots of attention when you want to buy and then when it comes to service, the quality of follow up falls off or is actually poor. With Care One the level of service is actually as good, if not better, than the sales process. In particular, Todd Hobbs, has continually helped me when I needed it and through his experience actually helped me understand how to best operate and use my sleep apnea equipment. The difference is I am now sleeping much better and I feel confident what he says works.As an example of his service yesterday I called him asking when my new supplies would be shipped and today he called and confirmed when they will arrive. To me the true test of whether you want to continually work with a company is the service after the sale and the quality of the people you are dealing with. To me Todd Hobbs exemplifies what I look for.
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July 2022 by Chuck Rank
Went in to pick up my new cpap. Jodie made sure I understood how to operate and clean the machine. Fitted the mask for me. Answered all my questions. Overall a very pleasant experience.
