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January 2024 by Mat S
Had various issues with my car and I was new to the area. Didn't know where to go but was recommended this place by a friend. Right from the start everyone was friendly, professional, and accommodating. Fast work and fair pricing! They'll definitely be my new mechanic shop!
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January 2024 by Nathan Victor
Not to be petty, but i thought this review would save people.I was quoted $2300 total to fix the suspension struts and tie rods of my car after I was scared into doing it. They made this decision after just jacking up my car and shaking my steering wheel, so no test drive was done. I told them I would get a second opinion from another mechanic before committing to them. I then went to Tim’s Auto. Turns out the passenger side axel was the only problem, and that the tie rods and suspension struts were completely fine. They figured this out by test driving it. I got it fixed at Tims Auto in Utica and they fixed it for less than $500 and my car completely stopped shaking, and I was able to drive back from Michigan to St. Louis with no problems still. Had I got my car fixed at Car Fix Troy, I would have spent $2,300 without having the actual problem fixed, which was the axel. So the cost would have ended up being over $3,000. I even told Car Fix Troy that I am a poor grad student and to make it affordable, and they still tried to cheat me. Pretty merciless. Be careful with big car companies. Very much would recommend Tim’s Auto.
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December 2023 by Conor Driscoll
I am relatively experienced with auto shops and mechanics. Been here and there. Been scammed, been over-quoted and been told b.s. before.This is a professional, honest, experienced auto shop. Would highly recommend taking your car here. I will be a repeat customer.
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December 2023 by Gregory Simmons
These guys have been A1 since Day 1! They greet you when you walk through door and show respect. They don’t talk “mechanic language”, they actually break things down in plain English so you can understand. And they actually care about your vehicle like it was their own. Nothing is more important than keeping my family safe on the road. I won’t let anyone else touch my or my wife’s vehicle other than these guys! I trust them more than the dealerships.
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December 2023 by Ismial Ali
Very nice customer service. The employees are fully determined to get your car fixed. Best mechanic shop I’ve been too.
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December 2023 by Cordelle Andrews
Great facility, prompt service. Had an oil chance scheduled, it was completed in less than 45 minutes! Prices are amazing, service was just as good! Will be again!
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December 2023 by C R
ORIGINAL POST:I came in with a coolant leak. After a review by a mechanic I was informed that the lower radiator hose failed and needed replacement. Parts were 20 mins away, and the job was about an hour. I authorized the work.My Jeep was serviced about 2 weeks prior for a sticking thermostat. At that time the coolant system was flushed and refilled, and the thermostat was replaced. So I was surprised that I was being charged for a 2nd system flush. I understand replacinging damaged parts and missing components. But flushing the system, I believe, was totally unnecessary.I was trying to sell the Jeep, and the new owner drove in from St. Joseph, MI to buy the vehicle. The hour and a half I was quoted wound up being 5 hours. The buyer was trying to make his son's hockey game in Kalamazoo... which he missed.Although staff was polite, I would've preferred to have been updated on the vehicle process in a more timely manner. I had to call in twice to get and update, and all I received was "it'll be ready shortly." I would've spent more time obtaining clarification, but the new owner needed to get in the road and I didn't want to delay him any more than necessary.And I also think charging for a 2nd coolant system flush was excessive. These are practices that cause customers to 2nd guess their mechanics and leave a bad light on the industry as a whole.5 hours to replace a lower radiator hose and system coolant is not acceptable ... in any repair shop.Going forward, I wonder what Car Fix will do to retain my business? Up until now, I've been satisfied. But the future has been clouded with doubt and uncertainty.UPDATE:I was contacted by management (and the Owner) about this visit. After a close review of the bill, it appears that I was not charged for the system flush, as I was told. The bill was for parts and labor. BUT, we did agree that that 5 hours was too long for this repair, and that they dropped the ball by not keeping me in the loop.I was offered an agreeable solution for this matter, for which I won't discuss here. I think each dispute can, and should, be resolved on its own merits. I am willing to remain a customer as long as Car Fix is willing to maintain their best practices attitude.
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December 2023 by claire h
Great experience for our repairs. We have become very leery of any car repair shops due to bad experiences. However, Billy and Ryan helped us understand not all places are scamming us. They did a great job communicating what was needed. Cost of repairs and need of immediate repair or hold off repairs. The job was done timely and well. Have been driving around for a few days and the difference is great. Thanks for gaining our trust and helping us find a place to bring our cars.
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December 2023 by Huzaifa Rabbani
Car Fix Troy has always provided me excellent service, and got me out of a pinch quite a few times. After putting off doing my brakes on my Honda Civic for months, it got to the point where they started to grind and I was not able to drive on local roads or highways.The staff was very helpful on the phone, and they got my car in right away. I dropped my car off overnight, and immediately got a call first thing in the morning when they opened. They explained everything that would need to be done on my car, and even sent pictures to show which repairs were needed. Within a few hours they took care of all my brakes, calipers, and let me know what to expect in the future for maintenance.Very competitive pricing, I called around many shops before bringing it in and was very satisfied with the price, although with the service I received I would happily pay more. Very fast, efficient and good quality service. It’s been 6-7 months since and I have not had a single issue10/10 service, would definitely rate it higher if I could. I’ll be bringing my family’s cars here as well in the future. Thank you Car Fix!
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December 2023 by Hector Hernandez
The level of hospitality from the team is beyond exceptional! I went in for an oil change and Billy, the shop manager, Ryan and Thomas were all friendly and very professional. I also saw them interacting with other customers and I felt like they go above and beyond to help their customers in the best way possible. If you’re tired of your generic and monotone transactions in other shops, try Car Fix Troy!Service: Oil change
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December 2023 by Lukas Selberg
Never had an auto shop experience like this before. Ryan was awesome. He treated me with respect and as a valued customer, assured me that they'd figure out the problem when belle tire wouldn't, and was oh so friendly. Every problem was explained thoroughly and in terms that I could understand. I didn't feel any remorse for spending $2,500 because I felt strongly that they were doing a great job and I could rest easy afterward. I won't go to any auto shop except this one from now on.
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December 2023 by Momof3
My family of 5 brings all of our cars here. And we have had an awesome experience every time. They do their best to get you in and out and back on the road in a timely manner. Prices and customer service are the best in the area.
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December 2023 by Ashley Burder
Took my wrangler in today to see why my check engine light was on. Amazing customer service by Ryan. I was helped right away, Jeep was fixed quick and they were thorough with what needed to be done. Highly recommend Car Fix in Troy, and will most definitely bring my vehicle back in for all my car needs and recommend to all my friends and family!
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December 2023 by Eric Hoefel
Great service, and deals. They fixed my car and took care of everything I needed. Made my life easier and saved my wallet. I will be coming back in the future. Also cannot beat 20$ oil change
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December 2023 by Connie Ciuffreda
Some of the best customer service I have had in a while!! I was greeted with a smile, immediately helped, communicated with often, provided a ride, stuck to their word on the service and timeline, overall I was very very impressed! I will be recommending to others!!
