BOSS Shop

Most Recent Comments

• June 2023 by Joey Jabro
  the worse customer service! never shopping at this location again
• October 2022 by Kendra C.
  AWFUL, HORRIBLE, WORST CUSTOMER EXPERIENCE. I WOULD GIVE ZERO STARS IF POSSIBLE. My son had been wanting a certain pair of $220 jeans for a month. He saves his money well, so he can afford nice pieces from time to time. The Saks in Troy, MI is the closest place that carries them, & it's a 5 hour round trip from our home. We finally take him to get the jeans last Sunday. We get home & the security tag is still on them.. The cherry on top, was when I tried calling during the week around 4pm, to talk to someone. My main purpose being to see if there's a way to either get the tag off ourselves without ink destroying the pants, or to see if they could at least give him a refund of half the pants if we made another special 5 hour trip to come have them take off the tag.. idk, something!.. ANYTHING?! I call the number on the receipt.. I get a recording, to which I *press 5* for a department.. I select men's clothing.. a girl answers the phone, I ask to speak w/ a manager.. she asks what it's regarding, so I tell her. She says, okay.. I'm gonna transfer you, but if it gets disconnected, the extension is 5161 & his name is Michael for when you call back.. it immediately disconnects. I call back, go to the option to put in an extension.. put in 5161. It takes me to basically the same recording as when the number is first called. I put in 5161 since that was an option.. it rings once, then hangs up.. I call back & do all the same, & it rings twice & hangs up.. called back a third time & pressed zero for an operator.. it immediately disconnects. I call back & just select men's clothing again.. this time, a man answers & was polite, but ultimately says there's most likely nothing his manager can do, checks with their loss prevention security ppl about removing the tag, to which they tell him the only way to remove the tag is through their system there, so I'd have to bring them there. He expressed sympathy for the situation, took my number & says he'll check with his manager if there's anything he'll do.. I never get a return call back. I understand ppl make mistakes, like Alex, the cashier.. however, it was the only thing we purchased. It's not like we had 10 items & one was just missed. This is an obvious lack of proper training on Saks' part. The worst part tho, was the frustrating, waste of time run-around I got when simply trying to call the store to speak to a manager. The recording directive is a joke & obviously, the manager must tell the employees to avoid sending him any phone calls to address any issues. This store is basically pathetic. I'm just glad my son knew to keep his receipt safe. The pants were $236.. the first trip was $50 gas & 5 hours.. now it looks like another $50 gas & another 5 hours of travel just to get a security tag off.. ‍‍‍ I don't even know if I have the energy to try to speak to anyone when we get there in person.. they obviously don't care about their customers. My family will never go back to a Saks.
• October 2022 by Juan M.
  Worst customer service of any establishment I've ever seen. Rude, unprofessional, disrespectful, poorly trained staff. My wife has already left a review detailing our experience, however it's worth reiterating how awful this place is. It truly needs to be shut down.
• March 2022 by Queen L.
  I purchased a pair of off white sneakers for my birthday on Tuesday. Sunday I look and the price is different. I'm told that they can't honor my price adjustment. If I hadn't worn them I could've took them back with the receipt and repurchased them for the new price. And the people who work there are rude. They don't greet their guest. The pick up instructions told me to go to mens shoes. I'm standing at the counter it's a man there helping someone else not one time did he say I'll be right with you nor did anyone else in the department acknowledged me. So finally after 20 minutes I get the man attention and he said oh they changed the pickup location that I had to go to the handbag section up front. I walk up there and it's two women who look like they was friends shopping. So I walked to the counter and seen another lady helping a young woman and proceeded to wait. Now another young lady comes to the area and the woman who I thought was a customer greets her. So I said dang I didn't know you worked here I've been standing here waiting to pick up my order. She goes to say well you were over there and I didn't see you. I was helping her. I told her I walked right pass you guys. It don't hurt to say hello I'll be there with you in a minute. So of course she got upset asked for my name and went and got my order.
• February 2022 by Austin D.
  Always have been a fan of Saks, until now.. I've gotten more quality service and better professionalism at JCPenney's.. I was home in MI (on 12/28) for the holidays and went to Saks in Troy to buy some gifts. I purchased items from Saks shoe department and ended up returning them 48 hours later due to incorrect sizing. The employee took the item, my credit card, and headed to the back to process my return. The employee comes back with a receipt and says that the return would be credited to my card (THIS IS ALL ON CAMERA IN THE MIDDLE OF THE SHOE DEPT.) Unfortunately, that refund never happened and since then I filed several motions with Amex. Each motion has been declined as Saks tells Amex that they handed me $614.80 in cash in the middle of the store to refund the payment while the employee had ensured the funds would be credited to my Amex.. Once again, this is all on camera and I NEVER received any cash (especially since this was a credit card purchase).. I have NOT been able to get in contact with anyone at Saks of Troy. After calling numerous times, I've been left on hold for hours and when I am able to get a hold of someone, I am told that the manager will call me back in 24 hours, which they NEVER happens.. This issue has been an ongoing issue for 2 months now.. I even reached out to Saks GM Salome Christian on LinkedIn. However, as you can expect, there has been no response and she has declined my invitation to connect and disregarded my message. How can I justify spending my well-earned money at a "luxury" retailer just to receive the poorest level of customer service for NOTHING in exchange and am now out $600? You'll have a better time buying an $8 chicken sandwich through a Chick-fil-a drive-thru than a $600 pair of shoes from Saks of Troy.
• December 2021 by Mike N.
  Absolute worst and most horrific customer service experience in my entire life. Based on researching Better Business Bureau and Facebook posts, I am not alone in this experience. There are so many other good and honorable retailers with integrity (offering the same products) I will not buy from this one again. FYI....my dissatisfaction arises from Saks' failure or refusal to refund a defective David Yurman ring that Saks lost when it was returned within the warranty period. Saks customer service repeatedly confirmed the refund was forthcoming...but it never has. Saks took my money...lost my ring...and hasn't made it right. Classic example of big company and the treatment of a dispensable insignificant little customer. Fortunately I don't own their stock and certainly won't buy from again.
• December 2020 by Kitchen_Witch B.
  Came in looking for a chanel bag for my daughter for Christmas. Sales person sold me a bag that she said was a new that season bag but I found out later is was 2 years old. My daughter did not like the Gabrielle bag because the straps fall off the shoulder. When I tried to return it they said No way! It showed a tiny nick that I know was there when I purchased it. And I even pointed it out. They are nice when purchasing an item but if you need to make a return BEWARE! This review is for the Chanel area. I will never go back there or buy Chanel ever again. It's too bad that a bad experience can sour a brand , but it does.
• October 2020 by Adam P.
  Mark is the man. I walked in later in the day and he was so prompt with everything but not rushing me at all. I'm extremely happy with his personable approach and level of service I received. He did not have to go the extra mile, but he did and solved a huge issue for me.The other employees, although I didn't interact with them as much, were kind and the store was immaculate because they have pride in what they do there. I don't give many high reviews on Yelp but I couldn't help it this time.I had high expectations before coming in and was still blown away. I'll be back for my next suit, no doubt.
• June 2020 by Noah B.
  This store was an absolutely disaster this past Saturday (June 27th, 2020). I walked right in here where there was no line or doorman counting and organizing social distancing like other stores have, the place was packed and a complete mess. The only reason it has 2 stars instead of 1 is because of two sales associates that were absolutely amazing and super helpful; Rebecca and AJ. AJ was in the mens department and I pulled Rebecca for help from a different department because everything was so chaotic. I wanted to look at two different pairs of sunglasses and the wall was completely disorganized, we couldn't find them so then Rebecca checked on her iPad for me and they had one pair in Houston or I could order online - I chose to order online. I then asked for the Jo Malone Myrrh and Tonka cologne and they were out except for the tester (which was almost out as well). I wanted to take a look at the wallets which AJ helped us out with, they have a terrible selection at this store, they offer maybe 10 wallets and they're not classic wallets, they are all logo look at me wallets for 16-21 year olds who want trendy items - not classic pieces you can have for years to come, not to mention half the wallets were out of stock anyway. This store had boxes everywhere, no social distancing, it was a MESS. I won't be back soon, I think I'll stick to online shopping or directly with the stores I want items from themselves for the next few months.
• January 2020 by Elle B.
  This review is based solely on my interaction with Russell R. in the men's department. Russell was incredibly knowledgeable and helpful in helping me find a gift for my boyfriend. He even tried on a couple sweaters to help me better determine the right size. Thank you for being such a great help, Russell!
• January 2020 by Jessica K.
  THE RUDEST people ever. If you look like you are not rich they won't even look at you, don't let looks fool you! It's so upsetting how they treat you.
• December 2019 by James S.
  Every year I buy individual slices Fruit cakes at the Store in Troy Michigan!! Nothing on their Website so I called their phone number to ask a real Person and no one does Answer their phone in the USA!! A young man did Answer their phone in the Philippines!! He did not know what a Fruit cake was or a Gift Department!! If you do not believe me Call 248-643-9000. This is so Not American!! Macy's does the same thing. Too many people in the USA need a Job!! Outsourcing to the Philippines is So Wrong!! James Staley Bloomfield Hills Michigan
• December 2019 by TT V.
  Age discrimination. It's hilarious how these people act. If you're young and expect decent service go somewhere else. As a young business owner I rather spend my money elsewhere than with these minimum wage snobs.
• November 2019 by Susan N.
  I stopped in Saks at 8:30PM to try on a specific pair of Gucci boots that I have been eyeing. I quickly looked over the shoe department. I asked a long dark hair full figured gal if I could try on black boots size 38. Her reply was how about I try on the boot that was on display. She said it is rather large, but you can see if you like it. It must have been 10 plus huge! I asked if I could try on a similar 38. She said I can order you a boot then you will have it. I replied I can walk down to Gucci and probably leave with the boots. Gucci had them, I left with three pairs. It would be a long time til I decide to venture into Saks again. It was such a snub because I was coming from Florida in cheap crocs, crop pant. Quick stop for so fall/winter shoes... I knew that is why no one would help me.
• August 2019 by Sarah P.
  Worst customer service I've ever had in my entire life. I recommend you do not shop there. Me and my family have spent so much money and the one time we try to return something that has NOT been worn they say it's worn and can't return and doesn't explain to me how when it has not been touched. This whole corporate gives people a hard time and don't want to do returns they don't want to give you your money back. Don't get me started on how rude their manager nour was her attitude was just something else will not be coming back and telling everyone I know to never shop there it's a shame considering how much we spend every week.