Banfield Pet Hospital

Veterinarians
Hours: Banfield Pet Hospital in Troy, MI, is a trusted veterinary clinic that provides care for pets of all sizes, including dogs and cats. Conveniently located on East Big Beaver Road, it offers a range of services such as vaccinations, spay and neuter procedures, and preventive care. The clinic is well-equipped and serves not only Troy but also surrounding communities like Big Beaver, Clawson, and Birmingham. The staff at Banfield Troy is known for being professional, friendly, and compassionate. Customers often mention that everyone from the front desk to the veterinarians is helpful and caring. Many reviews highlight the staff’s willingness to accommodate scheduling needs, including options for in-person or drop-off visits, making pet care more flexible and less stressful. The clinic also offers Optimum Wellness Plans® to help save on preventive care, although some clients feel that pricing and communication about plans could be improved, especially when private pet insurance is involved. Clients appreciate the ease of managing their pet’s health information through the website and mobile app, which makes ongoing care simple and stress-free. While the overall experience is positive, some reviews note initial impressions of staff not acknowledging visitors immediately, and a desire for clearer communication during testing and billing processes. Despite these minor issues, many customers express gratitude for the staff’s genuine care and dedication to their pets' well-being. Overall, Banfield Pet Hospital in Troy is regarded as a caring, professional, and accommodating clinic that prioritizes pet health and client satisfaction.

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1. Troy, Michigan