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December 2023 by Tori W.
A dealer ship is only good as the level of service you receive after the purchase. I can attest 100% that Acura DOES NOT stand behind their New Vehicle Warranty. I am new to the Acura Brand and was exited when I purchased an Acura MDX. However, I realized this brand had issues from the beginning like oil changes when your oil gets to 15% life. That means that in the time you would have paid for 4 oil changes you have actually brought your car in for 5 oil changes meaning that they are cutting your oil life short to bring you in more often. Next is if they say your vehicle need a "Software Update" (I've never heard of this before) they will charge you $170. Again, another way to cheat customers out of their money. Next is the none existing New Car Warranty. My MDX had an Electronic Brake System, Emission System and Flashing Park light illuminated on vehicle notification system. I took the car in for service, they stated that the car gave an emissions leak reading, but they could not find it and because they could not find it I had to pay $169 dollars. I repeatedly ask why was this issue with the faulty sensor notification not covered by warranty and I was told by the manager that it was because there was no repair. I said you reset the sensor due to faulty notification, that is a repair. I was told it was not and I could have taken my car anywhere for the issue, and that THEY (THE SERVICE DEPARTMENT & DEALERSHIP) HAVE NOTHING TO DO WITH ACURA. Even though I was in an Acura dealership using Acura service. I WAS TOLD THEY SELL AND SERVICE ACURA VEHICLES BUT HAVE NOTHING TO DO WITH ACURA. I was then told to call customer service which told me "THE DEALERSHIP ONLY HAD YOU CALL US TO GET YOU OUT OF THEIR FACE" I had her repeat herself to ensure we heard what she had said, THEN SHE HUNG UP IN MY FACE. I said this is a new car with just over 15k miles there anything that is activates the warning system should be covered weather or not you were able to pin point what trigged the issue. The fact is that the system sent out 3 separate codes to my notification system and I came in to have them investigated and I was told to pay up or I could not have my car back. I said I am new to the Acura brand and this is how you treat a new client that is faced with the decision of keeping the vehicle or turning in for another Acura Vehicle in the next two months? THE MANAGER LITTERALLY SAID IT DID NOT MATTER. I WONDER IF THE OWNER OF THIS DEALSHIP FEELS THE SAME WAY. I have not come a single time for maintenance service and seen people shopping the showroom at Acura of Troy. It seems like REPEAT CUSTOMERS WOULD ABSOULTLY MATTER. I said so $169 dollars is the difference between keeping a buyer or sending them to one of the other 10 dealers on the same road? I was met again with indifference and I went to the dealer next door to purchase a vehicle that cost 10k more. As the Acura MDX was paid off in less than a year after purchase. DO NOT SHOP HERE IF YOU WANT A BRAND THAT STANDS BEHIND THEIR BRAND AND SERVICE.
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August 2023 by Brandon Aaron Burton
absolute incompetence from top to bottom. I special ordered some parts. They sold them to someone else. they made me wait in the showroom for over a half hour and then refused to give me a refund. I asked for a manager and they refused to talk to me. please do yourself a favor and choose another dealership
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June 2023 by Linda B.
Took my 17 yr old Acura TL for service on 6-22-23. Kora Boff took care of me as she always does when I need service. This Acura dealer is a top notch place for all your car's needs. Ask for Kora Boff and she will handle everything for you! Wouldn't go anywhere else!
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April 2023 by Ranjit S.
Avoid if you can. Make sure you know what you are getting. Had taken my 2016 RDX for diagnostics. Instead they tricked me into having the tranny fluid flushed three times for almost $600. Not professional and friendly service department. Will not be going there again.
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January 2023 by Samantha L.
Would leave a 0 but I can't so I guess I'll leave a 1. HORRIBLE experience today! Went to get an oil change and had the splash guard not put back on properly so now it is dragging. To start out we were told the drain plug was stripped and had to pay $5 to have it replaced but yet this dealership is the only one to do an oil change for over a year! So that means they are the ones who stripped it. But we get the oil change we leave, make it almost home and start to hear a noise which my husband knew automatically what it was.. the splash guard was improperly put back on causing it to drag. I then call and talk to the service representative who relayed my concerns to the service manager and they told me I could "come back up and they could see what they could do with what is left over. " I tell them my car was properly put together when I went to the dealership and it should have been properly put back together when I left the dealership but we live almost an hour away and we would be come back. They closed an hour from the time I called we made it back at 6:04. 4 minutes after they "closed" and there was not one person left in the service department. We spoke to one of the sales representatives he tried his best to help us but also did not understand why they were all gone so quickly. The sales manager gave us the name and number of the service manager and I will be calling in the morning but wanted to make this review because this absolutely absurd customer service. If my car was not put back together properly they should be making an appointment to fix what they have broken.
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August 2022 by Matt Allen
Martin, the Parts and Service director, is the problem. He is rude, creates a hostile work environment by cussing out employees, and after hearing that I had filed a complaint for his mouth in the presence of my daughter when he did so he felt it appropriate to retaliate by telling me to leave the premises and not return on my subsequent visit to return parts we were told we needed when we were lied to.... So now I'm out the money for stuff they said I needed and didn't and Martin retaliates against customers whom he knows files complaints against him. Do not this dealership at all.
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October 2021 by Azizi J.
I have four Acuras between myself and my father, have been going here for years and consistently get the worst customer service in the service department that I have ever experienced. It is well worth it to make the trip to Ann Arbor Acura. Kara knows absolutely nothing and her manager is an arrogant prick who actually called me only to curse at me and hang up the phone. I've never had an experience more surreally ignorant in my life. STAY AWAY
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April 2021 by Sandra S.
I have used Acura of Troy service for my vehicle for years and was always very satisfied. However, today I went for an oil change and the bill was over $66! Less than one year ago, July 2020, the same oil change cost $39.95. Are they now price gouging to make up for their lack of sales?
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January 2021 by Julianna G.
My husband and I have been going to Acura of Troy for years, they never disappoint! Brent our service adviser is nothing short of the best! I recommend to anyone!!
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October 2020 by Robert H.
I took my car for oil change, I was disappointed to see the young female employee who brought the car back after the service is complete and car wash was not wearing a mask. Not acceptable. We are in a pandemic they should make sure the employees who are riding the customer car are wearing masks.
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September 2020 by Angie D.
Walked into the showroom and waited around for a few minutes. I saw several people in their offices but no one acknowledged me. Finally someone came and said can I help you? I said I am looking for someone in sales, he said he was in sales. I said Hi, introduced myself, and the salesman just said "how can I help you?" and never gave me his name or introduced himself back. Should have been the first red flag. I said I was looking for a new car since my lease was ending and I had looked at Acura online, but wanted to see the SUVs in person. He not only acted like it was a problem to show me some SUVs, he was condescending and implied that I could not afford their cars. He said if I wanted all the features I was explaining, the payment would be too high, assuming I had nothing to put down and couldn't afford that payment. This experience completely turned me off the Acura brand. I ended up purchasing a Mercedes GLE.
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November 2019 by Jill C.
Have used them for two more fixes since earlier review. Both solved the problems promptly and accurately. It really pays to see someone who knows your car. It's a far drive for us, but worth it. They solved our issues and saved time and hassle. We had been misdiagnosed by another mechanic, and would have paid over $1000 for an unneeded repair! Always professional and so nice, too. Thanks, Acura of Troy.
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October 2019 by Seyad C.
TLDR; Dealer sold me a car that they did not have a title to. Had me waste my money on car insurance for a vehicle I could never pick up. Prioritized other customers before lining me up with someone who could solve my issue. Textbook scumbag salesmen. AVOID. Came to this dealership after my transmission went bad on the current car I was driving. I had seen a 2016 Honda Civic online that I was interested in and wanted to test drive it. Upon entering the dealership, I was not greeted or acknowledged for about 5 minutes. The only way we were able to get a salesperson's attention was by asking "if he worked here". After realizing that we were interested in the purchase of a used vehicle, the salesperson, Gilbert/Gil, became superficially friendly. He insisted on coming with us during the test drive and began to tell us multiple times about how he's "coming back into the car sales industry after 7 years of retirement", how unfamiliar he is with the internet, and how his wife is in the hospital (did I mention multiple times?). Once we sit down to talk about pricing on the vehicle, he pulls typical sales tactics saying that the price is already unbelievably low (it's not) and how he'd have to talk to his manager to even think about getting it slightly lowered. After negotiating a very average deal, Gil gets really pushy about getting dealer based financing even though I've already told him several times that I have my own bank financing (when I remind him, his response is always, "I'm not forcing you to, I'm just reminding you of your options"). A purchase order is drafted up and sent to my bank. Gil tells me that in order to start any paperwork he needs registration and insurance on the vehicle to be presented, so I transfer insurance to the car and email him within the next 24 hours (done on Thursday). He tells me that the vehicle will be ready for pickup Saturday morning since the check was mailed out Friday afternoon (overnight shipped from my bank) and that he'll call me as soon as the check is there. Forward to Saturday morning, I call him to confirm if the check is there at 10:30AM. He says no, he has not seen anything. I call my bank right after this to get tracking information on the check. They say it'll be there at 11:30AM. Seeing no call back from Gil, I call him at 2pm. He tells me he can't talk to me right now because there are other customers right now, the check isn't here, and that they close at 3 so I'll have to come back Monday to pick it up. Showing up at the dealership in person, I confirm with my bank that the dealership received the check at 11:36AM exactly. Gils response to this is that "he didn't know", but UNFORTUNATLEY I can't pick up the car because the "title hasn't been transferred to the state of Michigan" since it's an out of state vehicle. He follows this up by AGAIN telling me his personal problems about his wife being in the hospital, which is irrelevant to the car buying process. All I hear is excuse after excuse about why the title isn't in the dealers hand. Eventually I just ask to hold the bank check and my thousand dollar deposit until the vehicle title is in hand. I did not buy this vehicle as much as I liked it due to the dragged out process the dealer made it and the abhorrent level of customer service.
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June 2019 by Ahmad S.
I was having trouble with my Bluetooth setup, and was very concerned about the of this dealership service reviews I read online. I was also worried that they wouldn't even take a look at my car given how busy their day was. But After I spoke with Gregg, I knew I was in good hands by how our conversation went. He made sure to take care of my issue and resolved it right away. I know experiences differ from one person to the next, but I appreciated him going above and beyond for me today!
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May 2019 by Jerry M.
The dealership where I bought my TLX A-spec closed so Acura sent me a coupon for a complimentary oil change at another dealership of my choice. I choose the closest to me, Troy Acura- a big mistake. When my oil change was finished I drove it the 15 miles home and put it in the garage. Fortunately, I didn't drive it elsewhere because the next day I checked the oil and discovered that they had overfilled it by at least a quart! This could be damaging to an engine. I drained a quart out myself, no easy task, and the oil in the drain pan was absolutely black! After driving 15 miles! I'm not sure what they gave me but it wasn't a complete oil change. The Service Manager said I could come back for another complimentary oil change. No thanks and never again.
