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October 2024 by Tonia Nolan
Bill has been a really great person to work with. He understood my needs and reassured me that the facility is secure and monitored regularly unlike the old management that owned the facility that was Red Dot they were horrible. However now that storage of America has taken over I feel a lot better keeping my belongings at this location I was going to change until I spoke to Bill.
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August 2024 by Matt Dauzy
Great experience, friendly staff!
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July 2024 by Jody Dewing
Convenient
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June 2024 by Tim F
Everything is online, nobody in the location office
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January 2024 by Jamie Dudley
If I could give ZERO stars, I would. This place is awful. The gate is broken so often, it feels like they're holding my belongings hostage. I would NOT RECOMMEND this place to anyone. In addition, their customer service is terrible.
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November 2023 by Stephen Garrison
Nice place
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August 2023 by David Eldridge
Poor customer service. Site is not staffed.Edit: The "systems in place to assist customers promptly when necessary", I feel, is not prompt. Being told to wait a few days for an answer on when I can resume the use of the space that I rented, which was being occupied by another customer, is unacceptable.
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May 2023 by Myster I.
They bought out the previous owner at the place we were renting. We have always been on auto pay, NEVER late once.rented 2 units. Once they took over the entire place went to crap. Storage was broken into. Exterior doors to the buildings no longer were secure/locked. The gates didn't work or the entry keypads, codes would read error, red locks were placed on units on autopay for non pymt. Unwarranted late fees were never refunded while on autopay. The rent increased multiple times in 2 years. The prices advertised never matched what was actually charged, No humans were ever available on site. The pymt kiosk that replaced the actual office with humans when they bought it literally never worked the entire time since they took over. It's been an utter nightmare dealing with this company. And the icing on the cake is being charged for 3 months on 2 units for a storage we haven't occupied for 3 months @$600+ each month. We bought our house in January, cleared the units in February. It's now May heading into June of 2023 and they are STILL charging us via our card. And refuse to refund us for unauthorized charges. Our bank is currently investigating them for fraudulent unauthorized charges. DO NOT USE THIS SHAM OF A COMPANY! RUN.
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March 2023 by L B.
Do NOT use any of their storage facilities. This compnay is awful and they overcharge and their customer service does not help.
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January 2023 by Steve Erickson
The storage facility is fine. The registration process was not great. I got cut off twice and had to repeat all the information that I gave the previous people. They were not clear how I was too signed my contract for the unit. I thought I was going to meet someone at their office and sign. However, all of that can be taken care of online. They just send you to a specific website. One of the people I talk to had an accent from the Caribbean. This made things very difficult as not only could I not understand her, but I had to repeat and talk very slow two or three times just so that they would understand what I was saying, and then I had to repeat to, correct them . However, some of the folks I talk to or really sharp and made things happen.
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January 2023 by Rich G.
DON'T BELIEVE THE PRICES SHOWN!! As soon as you move in and have all of your stuff packed away they will begin raising the rates on you. They're currently charging me $295 for a unit that they advertise to anyone off the street at $205. And no, it's not a promotional rate, that's the advertised monthly price the promo is 50% off of that. I actually have 5 units, all the same size, all charging me different prices but all of them MORE than they are charging anyone who walks in off the street for the same size unit right next to mine. What a crappy way to treat a loyal customer. They KNOW they have you over a barrel because your junk is already stashed there. Devious, underhanded business tactic. They're ripping of off to the tune of $500 a month over their current advertised prices. DON'T FALL FOR IT. Deal with a LOCAL company with REAL PEOPLE not canned replies or foreign call centers. Pay a little more to start with a decent company that doesn't pull this crap or you will regret it if you're they're for more than a month or two.
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December 2022 by Chris Oehler
Secure storage terrible customer service.
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October 2022 by James Acre
Bought a auction storage unit from this place. Always have a good process when dealing with Red Dot Storage .
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October 2021 by pmking247
Reserved a storage unit, have been in contact with their customer service for three days in a row now. The gate code won’t work. Their temporary codes don’t work. The facility manager hasn’t called back. I appreciate the kiosk automation but they need some real customer service. I want my money back. It’s ridiculous. The facility manager should call me.
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September 2021 by Kenna Meggison-Kirkland
Went twice, couldnt get in either time. The gate code didn't work and spending an hour on the phone with the tech didn't work. They need some help!
