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December 2023 by Bashir Tawk
Unbelievable selection of patio furniture! Best place to shop for a nice set of patio chairs and tables and umbrellas!
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October 2023 by Julie Eklund
We recently made another purchase from Labadies Patio Furniture Outlet, and once again, we are reminded of why we return year after year. Despite the store being over an hour away from our home, the journey is always worth it. Their extensive inventory, showcasing a wide range of options, never fails to impress. Jim and Stephanie consistently provide top-notch customer service, offering valuable suggestions and competitive pricing. The end-of-season deals are a fantastic bonus, and their commitment to meeting our specific needs is commendable. While we haven't received our latest set yet, we've been loyal customers with every new home, and we can confidently say that the quality of their products and the overall shopping experience is unparalleled. For potential buyers reading this, trust me, it's worth the ride! I wholeheartedly recommend Labadies to anyone in search of exceptional patio furniture. Thank you Jim and Stephanie, you make the shopping experience fun!
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October 2023 by Amanda Dawnrich-Ivan
As a business owner, I pride myself on excellent customer service- which is why when I choose a company for my home goods, I do my best to be informed and choose wisely. In 2015 until 2022, I would tell you that I made a wise decision with choosing patio furniture from Labadies. The problem is not with the purchasing process. The problem is with the customer service AFTER YOU PURCHASE A PRODUCT. And as I see they read these reviews, I made it VERY clear to them I would be leaving one. I keep every email and every receipt for detail. I do not believe in falsifying or exaggerating dates or details when it comes to a professional review, because these can surely affect business, and if it is not warranted, it is simply slander.My lifetime-warrantied $539 chair has broken three times since it was purchased from Labadies in 2015- all thee times have been in the last 10 months. We were told that the first time it was fixed it was “sent to the manufacturer to be fixed, with a shipping cost of $300.” We thought we lucked out when Labadies picked up the shipping cost for us and didn’t charge us. The second time it broke in the same spot, Labadies (in an email) told us to “take it to a welder guy we deal with named Keith on Grosse Ile to get it fixed.” This was a hassle since we live in Grosse Pointe. Once we took it to Keith, he told us “Hey! I fixed this chair just a few months ago!” Hmm. We never brought this up to Labadies, and I bet they don’t know we even know about this “manufacturer fix.”Unfortunately, my chair broke again last week in a different spot, and Labadies is refusing to make good on the lifetime warranty. I told them I wanted a new chair at this point instead of repairs, and their response was that “the process may take some time.” When I asked them for a similar rocking chair to have in the meantime while they are getting me a replacement, they refused, telling me they “have none to offer at the warehouse”, only basic chairs, which they sent me photo of. If I am not mistaken, the warehouse is large with many items- like many, many items. The customer service after you purchase items here is so extremely disappointing here, when you really expect it to be top-notch, especially on the third break. My husband contacted the manufacturer, O.W. Avalon and was able to speak with them quickly, and also informed the area Sales Rep for the company to try and get this handled. My husband just went in, and he spotted many many, many, chairs- and they still refused. So sad since I am from Downriver, I’d like to continue supporting family-owned Downriver based businesses, especially post-pandemic. NEVER AGAIN. DO NOT BUY FROM HERE!
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September 2023 by Amanda D.
As a business owner, I pride myself on excellent customer service- which is why when I choose a company for my home goods, I do my best to be informed and choose wisely. In 2015 until 2022, I would tell you that I made a wise decision with choosing patio furniture from Labadies. The problem is not with the purchasing process. The problem is with the customer service AFTER YOU PURCHASE A PRODUCT. And as I see they read these reviews, I made it VERY clear to them I would be leaving one. I keep every email and every receipt for detail. I do not believe in falsifying or exaggerating dates or details when it comes to a professional review, because these can surely affect business, and if it is not warranted, it is simply slander. My lifetime-warrantied $539 chair has broken three times since it was purchased from Labadies in 2015- all thee times have been in the last 10 months. We were told that the first time it was fixed it was "sent to the manufacturer to be fixed, with a shipping cost of $300." We thought we lucked out when Labadies picked up the shipping cost for us and didn't charge us. The second time it broke in the same spot, Labadies (in an email) told us to "take it to a welder guy we deal with named Keith on Grosse Ile to get it fixed." This was a hassle since we live in Grosse Pointe. Once we took it to Keith, he told us "Hey! I fixed this chair just a few months ago!" Hmm. We never brought this up to Labadies, and I bet they don't know we even know about this "manufacturer fix." Unfortunately, my chair broke again last week in a different spot, and Labadies is refusing to make good on the lifetime warranty. I told them I wanted a new chair at this point instead of repairs, and their response was that "the process may take some time." When I asked them for a similar rocking chair to have in the meantime while they are getting me a replacement, they refused, telling me they "have none to offer at the warehouse", only basic chairs, which they sent me photo of. If I am not mistaken, the warehouse is large with many items- like many, many items. The customer service after you purchase items here is so extremely disappointing here, when you really expect it to be top-notch, especially on the third break. My husband contacted the manufacturer, O.W. Avalon and was able to speak with them quickly, and also informed the area Sales Rep for the company to try and get this handled. My husband just went in, and he spotted many many, many, chairs- and they still refused. So sad since I am from Downriver, I'd like to continue supporting family-owned Downriver based businesses, especially post-pandemic. NEVER AGAIN. DO NOT BUY FROM HERE!
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September 2023 by Ashley Vance
Worth the drive! We were very impressed with the large variety of quality patio furniture. The staff was extremely attentive to our needs without being overbearing or pushy. Also super accommodating with our delivery requests. Would highly recommend, will be lifelong customers.
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September 2023 by Cindy C.
We bought a set of outdoor wicker furniture there 22 years ago and it still looks exactly the same. The quality is unmatched. Today we purchased another set and I could not be happier. The service was excellent and the staff was great. I highly recommend this company if you are looking for outdoor quality furniture! I wouldn't go anywhere else.!!!
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August 2023 by Jeff Simonton
If quality outdoor furniture is your quest… this is the best place we’ve found. It is most definitely a journey, and perhaps being hard to find is part of the magic? If you’re on a dirt road wondering if you should’ve turned left in Albuquerque… you’re almost there. They have a wide selection of nice outdoor furniture in a relaxed environment. Definitely worth the drive.
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June 2023 by Mrudula Sabhithi
Extremely disappointed with the customer Service and Sales team. It is not just about sales, it is about post-sales experience. Poor quality and when we requested to return it, the behavior totally changed. Would not recommend them to anyone who values their money.
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May 2023 by Petrod P.
I purchased two sunbrella umbrellas in a charcoal gray and returned a year later to get a third. They no longer carried that color or sunbrella brand fabric. Another knock off umbrella and they were very cagey about the warranty- must keep receipts as they do not file. I mentioned that I had to sew/repair my other umbrella as well as my concrete umbrella stand has crumbled apart - crickets and a smirk... This was my third time there and I always leave feeling ripped off-They will not get any more of my hard earned money. Disappointed.
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May 2023 by Vivek T.
We visited this store on 4/16 based on billboard ad we have seen and we wanted to buy from local stores and not from national chains, something that we regret now. We saw the bunch of umbrellas and dinning tables and decided to chose one of each as you can see in the receipt. We told store that we need a good durable umbrella which can withstand the rough winds. We decided an umbrella and posted our enquiry about the rough winds and we were assured that the umbrella is quite durable and store even showed by moving the umbrella shade vigorously by hand and suggesting that if it gets this bad we should just close the umbrella and we will be fine. We paid for the umbrella and dinning table and thanked the store and promised that we will tell our friends about this good store and service but hardly we dreamt in the way we are doing now. The umbrella and dinning table was delivered either on 4/22 or 4/23, one of these two days. We did not get the chance to use it because of the constant wet and cold weather. We finally got a chance to open it briefly on 5/5. It was a mild breeze and max sustained wind was 13mph as you can see in the image attached. We had kids back from the school but thankfully not in the patio at that time. My wife saw the umbrella falling down and was waffled why and how. I have attached the image of the same for reference. We took some pictures and put the umbrella back up. Next day (on 5/6) we called the Labadies Furniture and also sent the email with pics and receipt. On phone we were told that they cannot take the umbrella back and but someone will call next day and was suggested that may be we installed it improperly until we reminded that umbrella was installed professionally by Labadies. Then we asked that if they don't see anything wrong with the installation will you take it back because clearly it cannot withstand the mildest of the gust. We were told that once Labadies have taken a look "we will take it from there" and we took it in a extremely positive way. Again no one called back to set up and appointment and we called back on Tuesday (9/5). We spoke to Sean (pardon if I get the spelling wrong) and set up an appointment for (5/11). Two very good and helpful boys came to our place and completely opened and inspected the umbrella and satisfied that nothing was wrong with the installation. They even agree to take the umbrella back and pulled the truck back to the service road but I suggested about speaking to Sean before they take the umbrella back. That is when things started to unfold in unimaginable way. Sean transferred to the sales lady and she told us that owner of the business is heading out and has said no to return and cannot talk as he is heading out for a funeral. So I requested the lady will you take the umbrella back and she said that the owner has said no but he might change his mind once you speak to him. I still felt some hope left. I called the owner today and asked about the umbrella and was told that since we have posted a negative feedback on facebook that deal is off. So much for free speech. But by now I have realized that the deal was off as soon as we paid for the umbrella. BTW our negative feedback has been deleted on Labadies facebook page and email id blocked and you can see only glowing positive feedbacks. I am keeping my fingers crossed for dinning table as it is 4 times the price of Umbrella. But if something is to be found wrong we already know what the response of this business will be. I have learnt my lesson, I will buy from Costco or maybe even Amazon. Worst that can happen is we may have to return the product back and can return the product back.
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May 2023 by Gary Bavaird
Labadies on Hoover Street in Trenton is the place to go for quality outdoor furniture, umbrellas and fireplaces. It took us a couple of trips to pick out our dream set because there is just so much to choose from. Chelsea and Stephanie were helping us on our first trip when we were just in the market for a Cantilever umbrella. We came back for a second look as we changed our mind when we added a table set. Jim and Wes couldn't have been better to work with. We have shopped here for years and have always been 100% satisfied! If you are in the market for beautiful outdoor products you have to give Labadies a chance. You will be pleased with your purchase, your experience and the delivery.
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November 2022 by Lisa B
We would highly recommend Labadies to anybody who is looking for outdoor furniture. Stephanie went above and beyond to help us design our backyard and was not a pushy sales person at all . Jim was also very helpful and professional, we can’t wait to get our patio furniture!
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October 2022 by Thomas Krueger
Very accommodating staff, they don't work on commission so they are there to help not push you to purchase something. High quality products that should last a lifetime. We felt they were fair on their pricing especially since we ordered custom stuff. We've purchased in stock items in the past and would definitely be back in the future if the need arises.
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September 2022 by Nadine Rakoczy
OMG I can’t say enough good about this place! From shopping to ordering to delivery, a definite high class experience! I purchased a 9’ table with 8 chairs, a cantilever umbrella and a two seater glider with side tables. They are so beautiful! So sturdy and gorgeous! Can’t wait to have people over to sit outside and create memories together! The staff has been so kind, no pressure sales, accurate ordering and billing. We were called when it was ready for delivery, we were called when the truck was 45 minutes away and the delivery guys were top notch. It was a complete pleasure having them to our home. Products come mostly assembled already. Please visit them and purchase your deck or patio furniture. You WILL NOT regret it!!
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August 2022 by chris boyd
They have 2 locations. Location on west rd the girl was unfriendly, no help all she acted like I was bothering her. They have another location that was not to far away which has beautiful merchandise Stephanie and James were very helpful. The girl at the West Rd location was completely awful she couldn't push us out fast enough. Would have been 5 stars if I hadn't went to west rd location first.
