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March 2024 by Karen Boyd
I'd give this POS office a negative score if I could.Useless and harmful!!Zero mail forwarded since our move last April, despite planned mail forwarding service.Lost check, 1099, and who knows what else!!Replace this entire office!
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December 2023 by Bing McClellan
I went in on Thursday, 20 minutes before the window was supposed to be closed (posted on website and in the lobby) and the doors were locked. I run an eBay business - which required me to notify my customers their packages were not going out.
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December 2023 by Maggie Jenkins
Absolutely terrible experience. I had an appointment scheduled to receive a new passport and made the mistake of going through with usps. I ended up arriving 10 minutes early as they said was required, and then patiently waited at the door for the remaining 15 minutes of my scheduled appointment. When I asked what was going on, I was met with a rude supervisor who refused to take any responsibility for the situation. Apparently the guy who’s in charge of passports just didn’t show, and they never notified me via text message or email about it. Don’t process a passport through usps, they can’t handle living up to their own expectations; there is no excuse for the lack of service they advertise!
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December 2023 by Sad Cat in a Cowboy Hat
Useless idiots that never call back about package status AND act like you're an inconvenience. Use UPS or literally anything else. Garbage
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October 2023 by Alyssa J
1. The lady working there did not know how to open a P.O Box, had to fiddle around. She did not give me a email receipt and she did not give me a piece of paper with the print out of the address. I asked her and she wrote a wrong address. Just 4 numbers “4876”, no street, and Traverse city and zip code. The address isn’t even associate with this postal office.I travel for work and this would be my 5th P.O. Box, figured out my address, tried it out with buying an Amazon package and it worked.I started sending packages to my P.O. Box. Everything came with no problem except one. USPS online said arrived then said incorrect address. I asked them about it. The lady was able to find it and said “oh you’re lucky we were going to ship this back, your address was missing info, your P.O. Box. When I got my package is was ripped up, containers out of place. I was really upset how she gave me the box. You could’ve taped it, put it in another box. my stuff wasn’t even holding in the box anymore. When I looked at my box address I saw my full address. I told the lady my address is right here, it has my P.O. Box. She looked at it, “ohhh I don’t know how they didn’t see that.” -so you opened my packages for nothing.The 3rd and final red flag was when they sent my subscription back to the company. I’ve been getting this package on a regular and all of a sudden they sent it back for miss address information. I called the subscription company, they could not understand like me, the address was right, has sent before, address has not been changed. They offered to send to another address for free. That subscription company did not want to send anything else to the P.O. Box until the issue was fixed. I filed a complaint with USPS which has never been addressed. I closed and refunded my P.O. Box. (I still have those emails). I’m very upset. It’s ongoing issues with this place. The manager needs to do something to improve this place. It’s terrible and frustrating .
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August 2023 by Tehilla Bradshaw
I was stressed seeing the reviews coming in but my experience was 5 stars. Cindy was super helpful, professional, and kind. She went above and beyond to assist me and that was very appreciated!
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August 2023 by Jamie Hunt
Live in meadow lanes and the carrier dumped all the packages on the office lady! Not acceptable, that is not how we get packages, thats pure laziness there!
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June 2023 by Idan Givon
Terribly run post office. They always have lines and never bother to open registers to move the line along. Frankly embarrassing considering it's the downtown branch. Managers are not very helpful. Stop by the one on Barlow, faster and better run.
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June 2023 by Kirstin A.
Post office in general just sucks, my package showed it was supposed to be delivered between the 1045 and 1245... 1245 rolled around and still no package, checked again and now it says it won't arrive until 245 and that's if it shows up then. This isn't the first time I've had this issue... if you can't meet the expected delivery time then don't list it... just say by end of the day like fedex and ups do!
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April 2023 by Dawn D.
This post office &*%^$. My new mail carrier had ruined my mail one too many times by not shutting my door properly. I sent a letter to the postmaster with no response over a month ago. I just tried calling the Union Street Post Office in Traverse City, Michigan and can't get through. It just rings and hangs up. I have requested a $35.00 refund for a death certificate that was ruined and I had to repurchase.
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February 2023 by Angus MacDonald
I am currently out of state and have been trying to call them about my mail hold. Tried 10 times over the past 3 days - there is a voice message saying please hold for a “next available agent” but nobody picks up. There is no facility for leaving a voice message. Not very professional
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February 2023 by Patty Lou Cakes
It was fast service and easy to get in and out of the post office. Thank you for your help customers service.
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February 2023 by Kayla O'shaughnessy
Had an appointment scheduled today to get a passport, walked in (15 minutes early) and there was a piece of paper taped to the door saying they are closed sorry for the inconvenience.Very frustrating that I didn’t get a phone call or an email and wasted my time driving there for a crooked taped up sign.
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January 2023 by michelle kamper
Worst experience ever…they never answer the phone. Finally got someone on the phone after 2 weeks and then was so rude it was unbelievable. We are missing mail all the way back to November and she proceeded to argue with me that we have received everything. Would not even let me finish a sentence. We have insurance checks issued 2 times and still have not received.
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January 2023 by Crystal Feeman
I have been trying to get a postal box lock changed and new keys since the 29th of December. I can't get my mail. I am getting no where there. Here it is the 17th and nothing!