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November 2023 by Linda Koebert
Outstanding service, fair prices.
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November 2023 by Erin Donahue
New windshield looks good but the leather was scuffed off the top of the gear shifter and they did not accept responsibility. Something definitely stuck to it and damaged the leather.My vehicle is like new and I know it was not damaged or worn before they had possession of it. Would not give repeat business for this reason.
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August 2023 by Jim Whall
Excellent. Outstanding. I’ve had 3 windows replaced by them over the years and their customer service is superlative. This is how a business should be run.My last car I needed a the windshield replaced on an ‘18 Explorer. The first windshield wouldn’t calibrate the lane keeping assist despite the vendor saying it would. They did the research, took it to the Ford dealer. And worked with me on timing and getting the car picked up to get it fixed. They ended up putting in a different brand windshield and it worked perfectly. They are the cost. I am hugely grateful.
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July 2023 by Vu My
Horrible experience, I need a windshield replacement and my insurance make appointment in this Horrible place, they make appointments 9am on Wednesday and 8:15 am they call me and said I was late on my appointment no way they can get me in until the following week. I said I was told my appointment at 9am, and I live 2 minutes away I can drop of my car right away. They said no, now I pick 8am and make them have to confirm before they hang up the phone to make sure we both have an appointment scheduled correct. 7:58 am a week later I drop off my car, and they didn't work on my car until 9am, 9:20am they told me they don't have a windshield for my car, they have to go order it from Mercedes dealership but they don't know when they gonna have it ready for me. So I just driving around with a crash windshield I should schedule it somewhere else to get fix and should have done already. Big noooo
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January 2023 by ashleigh ackerman
Bonnie came through for me in a jam! I just moved into an older house with ancient windows and needed a storm window replaced before “Snowmageddon Christmas 2022” hit; I called around 9:30am on Thursday (Christmas is Sunday for reference) asking if they could replace a window and she said to bring it in and they’d see what they could do. I dropped it off around 11:30am and I was over the moon when she called a few hours later saying it was ready to be picked up! I wasn’t able to get back by the close of business and with the storm approaching they decided to closed the next day and then we went into Christmas / new year so she me options to pick it up after hours so I could have it in time!I was so incredibly grateful they were able to squeeze me in and appreciated Bonnie making everything so easy, it was $40 to replace an old storm window, that seems very reasonable especially considering the turnaround time!We own a small business and have used Twin Bay Glass for years and I love working with locally owned businesses bc they truly do go above and beyond to accommodate their clients and they absolutely exceeded my expectations. I really cannot thank them enough! I’m watching the storm from inside my toasty living room thanks to the folks at Twin Bay Glass! ☃️
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November 2022 by Renee V
Easy to get service quickly for windshield chip repair
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October 2022 by insureTC Michigan Insurance
I had a stone chip, called the "other" guys. Talked to a computer, told them I wanted to talk to a human, computer sent me to a website to schedule an appointment. I hung up and called Twin Bay Glass, real human, real appointment, real fix! Problem solved.
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September 2022 by Cheryl Werth
I just remounted the Mirrored Door to the bathroom medicine cabinet, in our Motorcoach…Thank you for the quick turnaround and the beautiful work, it’s just Like New!
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August 2022 by Kelly Fisher
Needed a special order window for our motorhome. They got it for us and it fit perfectly!Highly recommend!!
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August 2022 by Jim Bolthouse
One of the best upgrades to our condo. Can’t say enough about the product quality and the installation.
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July 2022 by Jon Hanock
They did a great job replacing two car windows for me. I bought the glass myself, took the doors apart and immediately decided it was beyond me, so I called them and was able to easily schedule an appointment. The service was great, the prices were great, and they even stayed open late for me so I could pick my car up after work. I had an amazing experience and would highly recommend this shop!
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April 2022 by Cindy S.
Great service. Great employees. Best glass company anywhere. I've had a shower door installed windshields fixed and replaced. Always happy with results.
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April 2022 by NuStar Insurance www.MyNuStar.com
I had a stone chip, called the "other" guys. Talked to a computer, told them I wanted to talk to a human, computer sent me to a website to schedule an appointment. I hung up and called Twin Bay Glass, real human, real appointment, real fix! Problem solved.
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February 2022 by Jennifer Lemanski
My husband and I purchased a custom shower door from Twin Bay Glass and were very impressed from start to finish with the level of customer service and professionalism. The door turned out exactly how we wanted because they took the time to ask the right questions and listen. It is beautiful and we love the way it opens/closes. We will absolutely come back for all of our glass and mirror needs!
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November 2021 by Rob Petersen
Good people with a awesome showroom! Replaced glass in a loader for me in record time, very satisfied with the customer service.
