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November 2023 by Myk Ackerman
These guys were top notch on time, polite, professional, and they swapped out four new tires on my daughters car in 45 minutes flat very impressive. They were extremely busy, but did not rush us through. Discount tire has lost my business for a long time. Just keep aware of that discount tire as I do. Pay attention to service. Thanks tire factory you guys are awesome great job
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October 2023 by Gabby Barton
Great service, exceptional workmanship. Shout out to Justin for doing my tire and doing an awesome job!
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October 2023 by Betsy P.
We were in town for the weekend and came out to a flat tire. We called the next mornjng for a patch and they were able to squeeze us in! Super friendly, quick, and efficient.
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September 2023 by HDR Small Engine Repair
Great place to go! They replaced all four tires on our trailer very quickly at a great price! Thank you for everything!
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September 2023 by Annette Bucco
Great service. Good product selection and reasonable prices. Plus free rotation for life of tire.
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September 2023 by Diane
As I am an older woman and have to figure out all the car stuff myself, it’s a real fear of being ripped off by unscrupulous businesses. The Tire Factory is so professional, patiently answering my million questions, and helping me to get the right product for my car. Go here… you’ll be happy you did!
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August 2023 by Glenn Petersen
Best customer service I have had in a long time. Had what I needed and got me take care of very fast and courteous. Thank you!
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August 2023 by Bonnie Young
I've dealt with Tire Factory for years, always finding them courteous, timely, and helpful whether purchasing the most appropriate tires for my need at a competitive price or simply getting air for free. I have no interest or need to consider others
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August 2023 by Michael Fricker
As my family was coming home from Leland to Sterling Heights a notice popped up on my info screen. Low tire pressure, not indicating which tire. I was able to put air in all tires and found out the passenger tear tire was very low. Not knowing anything about tire stores in Traverse City, I looked them up on google and found the Tire Factory on Garfield. We drove to the store and I explained my issue. They put the correct pressure in all totes and took off the passenger rear tire and gave it a full inspection. Found nothing wrong with the tire. Put it back on the car and recalibrated everything. They did not charge for this service. The techs were great and the store was clean and spotless. I would give an outstanding recommendation to anyone I need of tire replacement or service. Thanks four outstanding service.
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August 2023 by Lynn Hart
New to the area. Andrew was patient and kind with my many questions. Very professional and personable. Thank you. I'll be back.
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July 2023 by Gilmore Gil
Avoid this establishment at all cost - no idea what they are doing. They caused severe damage to my vehicle by not knowing where to jack a car form. Hit my gas lines and now leaking gas. Jacking a car should be the most basic aspect / training for a business like this. The "president" (also an incompetent unprofessional) would rather a verbal altercation than simply admitting fault or addressing damage done to my car
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July 2023 by Andrew W.
Can't say enough about how wonderful these folks were. They repaired my bad tire (drywall screw), installed the repaired tire and put my spare back under my puck-up bed. I did not have an appointment and yet they took care of the issue in a timely manner at a very reasonable price. Andy W.
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June 2023 by Douglas Welker
The Tire Factory on South Garfield in Traverse City offers service which as good as anyone could ask for. I called them on a Friday morning regarding a slow leak in my Ford Ranger’s left-rear tire. I’d already tried places such as Junior’s Tire; they couldn’t get me in until mid next week. Tire Factory’s manager got me in almost immediately; the staff had me out within an hour. It’s been a couple days since the work; the repair is holding just fine. And the Factory’s price can’t be beat. So if you need a tire repaired, give the Tire Factory on Garfield a try.
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June 2023 by R “Sunshine” W
We're long-time customers. They have excellent customer service and a nice bonus is they recycle old tires!
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June 2023 by Brian Tennis
Got me in spur of the moment and got me on my way. Justin was great to work with and explained everything. Thanks!
