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July 2023 by Thomas Fritch
Excellent service. Very helpful.
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July 2023 by Scott McCall
Nate was awesome! Stayed a little after close to finish mixing paint for my fishing boat. Perfect match!
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July 2023 by Erin VandenBerg
Our car broke down while traveling on a Sunday, and luckily we made it here where one associate helped immediately diagnose the problem several others couldn't figure out. He then called his friend, a mechanic to come and replace the part for us. I'm so glad we came to this Thirlby. Thank you!
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March 2023 by Helen Rought
Will never shop here. Parked in their lot, intending to go inside. Walked away from my vehicle a few steps to make a phone call before going in, and was accosted by some J-hole screaming at me from the door saying I wasn't allowed to park in their lot. Oh well, then! Plenty of other hardware stores.
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September 2022 by Debbie Ripley
Chad was so resourceful & helpful with my RV mirror to get me back on the road. He went above & beyond Jimmy rigging a solution together for me, so I didn't have to wait for weeks for an RV part. Excellent job Chad
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September 2022 by Ramona Pleva
A big shout out to Chad! I was replacing my license plate and a screw broke off! I took my vehicle in and Chad magically got the broken plastic screw out and replaced the screw and put my new plate on for me. Left to my own devices on this task it would have been a disaster! Thirlby's is always willing to help out their customers and go the extra mile or two. THANK YOU!!!
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September 2022 by Steve Bodamer
I've been going there for years. Excellent knowledge! Great people! Jimmie loves to go there too! ????
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August 2022 by Jeddikia Kenney
If I could put zero stars I would. I stopped to get a part. When I went in four people were standing around doing nothing. When I left their parking lot I got a flat tire from a nail in their parking lot. It was so bad that it sounded like an air hose because of the force of the air. When I called to tell them they never offered anything just was rude on the phone.
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June 2022 by Keith Hoxie
Thirlby's has always taken care of me- the staff is the most knowledgeable of any parts store I've been to; and the prices are very fair, even in the current economic state. Highly recommended for parts, tools, oil, and paint.
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June 2022 by Coleen Gabhart
Chad saved my bacon. Memorial Day weekend the car started smoking and leaking oil like crazy. We barely made it to Traverse City, and Thirbly would be closing in less than an hour. Chad was on it. He took a look at the car, and when it started to seem like this would be a more complicated repair, he gave me the parts I would possibly need (assuring me that I could return any that I didn’t use) and sent me down the road to a mechanic acquaintance. I honestly don’t know what I would have done if the guys at Thirlby’s hadn’t been so helpful. This is the kind of experience that you remember all your life!
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June 2022 by TheAmazingLeague OfGentlemen
Originally got the wrong parts at thirbys but after coming back in everything was handled in a well put professional manner. I appreciate these guys making the effort to make things right.
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April 2022 by Eddie Grim
Established in 1961 Thirlby Automotive has a long history of great customer care coupled with a huge inventory of parts. They have been my first choice for automotive parts for many years and will remain so!
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February 2022 by Melissa L.
Ray at Thirlby Automotive went above and beyond. He replaced my battery in my car for me on a super cold, windy day, even when it was hard to get to. He made sure it was working and didn't make me feel bad for asking for help. I'm a single lady who knows nothing about cars. Thanks to Ray, I don't have to worry about my car starting and being stranded. I highly recommend Thirlby Automotive to all you ladies in the area! Support Local!
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January 2022 by Sir William.
These dudes are nice if you're nice to them.To be fair I've never been crass towards them so not sure how mean they can get either
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January 2022 by Anonymous A.
As soon as I walked into thirlby's I could tell they seemed irritated that they had a customer. The man with the beard and drives the piece of s*** red car out front was extremely rude and seemed bothered I was trying to give them business. There's a reason you never see cars in their parking lot. DON'T WASTE YOUR TIME AND MONEY COMING HERE.
