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October 2023 by Jacqueline Clark
Chrissie made the process of buying a new vehicle seamless. She was an excellent communicator, efficient, professional, and truly showed that she cared about finding me the right vehicle. Wonderful experience with a great team!
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June 2023 by Chuck Whetsel
Mike is professional, attentive, and responsive. He made the year long wait tolerable with frequent updates. The final purchase was a delightful experience.
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June 2023 by Christine Crawford
Chrissie is an amazing sale person. She is very knowledgeable about the products that she sells. She is very prompt in following up and was a pleasure to work with She's also very personable and caring. Would buy another car from her in a heartbeat!Serra Cadillac is very lucky to have her as a sales person!
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June 2023 by Alexis Durga
After having terrible customer service and buying experiences at multiple local dealerships, I walked in here nervous to test drive a car and ask questions. Chrissie made it easy and fun. She made me feel comfortable and was extremely knowledgeable. Because of her extensive knowledge, I was able to make the right decision! I am so happy with my purchase!!! This is where I will go from now on and where I will be referring everyone! Thank you so much Chrissie!!!!
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May 2023 by Jason Hoffer
I had a great experience with the purchase of my CT5-V. Serra had the spec I wanted and didn't play any pricing games. Mark Blandin made buying out of state, sight unseen as smooth and easy as possible. Once the car arrived (in CA from MI), it was in perfect condition. Mark and the team followed up to ensure I was happy with everything and were very responsive to a few questions I had even after the sale. Would highly recommend them whether you're in Michigan or any other state.
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May 2023 by Lloyd Ingalls
I have purchased many new cars in my lifetime. NEVER before have I dealt with a dealership so bad as Serra Cadillac in traverse city. I have a 2023 xt4 that I bought brand new and moisture was getting inside the rear tail light lens cover. I discovered it had a crack in it which should be covered under warranty with only 4K miles on the car. They accused me of cracking it . The crack is on the right hand corner which is covered by the rear hatch & would be impossible to hit or crack that area. I would not recommend buying your next car from here….
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April 2023 by Douglas Dalzell
Mark a Serra Cadillac is a very knowledgeable and polite person. Takes care of my wife's Cadillac like it was his own. Excellent service and kindness. Thank you Mark for your A+ service.
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April 2023 by Chaz Rex
Wow! Never have I been so well treated. When I first came in, I was greeted by Max. We took a test drive and was very happy with how friendly and customer service oriented he was.The next day, I came back when I had more time. This time Dillon greeted me at the door. I was impressed with how friendly and professional he was---there was no pressure to make a deal. Dillon was the best, along with Max. If you ever need a vehicle, these two are the ones to come and visit. They are amazing. I highly recommend these 2 young gentlemen and Serra Cadillac. I wouldn't go anywhere else. So happy with the experience and for the new to me Cadillac.I don't have to dread car shopping again.Chaz
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April 2023 by PATRICK YASSO
Chrissie Feike is probably the best salesperson I have ever dealt with. She is a MAJOR ASSET to the company, and I already referred her to my friends and family. If I can give her 10 Stars I would! Thank You!!
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April 2023 by Doug Dalzell
Mark a Serra Cadillac is a very knowledgeable and polite person. Takes care of my wife's Cadillac like it was his own. Excellent service and kindness. Thank you Mark for your A+ service.
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February 2023 by MI Jeep
Jeff was an extremely well informed sales associate who took the time to explain all the great features of my new Cadillac CT5. Although I haven’t been able to put many miles on it (terrible weather), I am looking forward to some great driving experiences, knowing that even if I forget how some of the features work, Jeff has kept me in his loop letting me know if I need his advice or expertise he will be there if I have any questions or concerns. Thanks again to Jeff Walgrave and his team at Serra Cadillac.
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February 2023 by Linda Starr
Michael at Serra was great.Kept me informed as to when to expect my vehicle to arrive.Very helpful and personable.
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February 2023 by Susie Overla
Mark in the service department provided excellent service. Mark was very professional and personal. This is our new go to service department for any needs.Thank you Mark for going above and beyond our expectations.
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February 2023 by Michelle Robbins
From the first contact through the final details of the sale Chrissie was personable, knowledgeable and connected without being pushy (which is a HUGE plus for me). We were able to find EXACTLY what I was looking for (they didn't have the interior I wanted on their lot) and it couldn't have been a more beautiful car.I would highly recommend contacting Chrissie Feike for all your automobile needs!
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December 2022 by Chris Witt
It was excellent. He LISTENED which is rare when buying a car. It was a great experience not only buying the car I wanted, but the service after the sale has been absolutely outstanding! He is happy to hear from me and answer any questions I might have. I don’t think the words “I don’t know” are in his vocabulary when asking questions. I cannot thank Serra Cadillac enough for having such an excellent employee as Mike Sova!
