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May 2023 by Jason G.
I have out grown sams club. It's like playing the lottery. IF they happen to have what you want then you walk out with more than you want. If they don't have it on the pallet you get less than you want (nothing). And it's wal mart quality items Then you get no bags and cashiers who take about four hours to place your items in your cartThen after all that you get examined by the sams clubs police on the way out the doorAnd to go through all of this you have to have membership!I'm sure there's a Groucho Marx quote that would aptly describe the value of such a membership. No thanks
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January 2021 by Susan K. Chappel
Earl at hearing aides is awesome! Friendly service great food up to date !
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October 2020 by Kari Lee Baker
You're Traverse City store put new tires on my car and now there's a knock in the left rear tire. The guy was a real j*** and said "It wasn't us, take it to a shop." We paid 500 dollars to a store we pay to be a part of, only to have them break our wheel and tell us to go somewhere else.
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April 2020 by Patrick Masiewicz
They call themselves a wholesale club but twice recently I have tried to purchase a case of pork and they would not sell it to me. Both times I had no problem purchasing from GFS so blaming it on the pandemic doesn’t fly. What exactly am I paying a membership fee for? I understand if you do not have something but the excuse I was given was just that they would not sell case quantities of anything. Think it time to change out club membership and give Costco a try.
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January 2020 by Lawrence S.
Sam's isn't even trying anymore since Costco opened. The store isn't as clean, the stock on the shelves isn't as neatly displayed, the staff is really disinterested in being there. The store is really like a ghost town and is kinda spooky in certain ways, as there just aren't many people in that big building. The thing that really 'butters my muffin' is the lack of staffed checkouts that are open. Yes, there are far fewer shoppers, but seriously, one staffed checkout with 4 people in line with semi full carts. Until I yelled at the cashier from the back of the line to call for another cashier, she was totally oblivious to the situation. Seriously, is common customer curiosity that alien to these people. The writing is on the wall with GIANT letters, Sam's had a good run, but Costco Traverse City will be their demise. And rightfully so. Needless to say when my Sam's membership expired in November, I didn't renew.
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December 2019 by Jo S.
Wanted to order two unbaked cheese pizza's was told they only do baked ones. Come on what's the big deal. Disappointed.
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September 2019 by Denise T.
Visiting from Arizona, and having problems with my tires. Since I bought them at Sam's, I stopped here in Traverse City and had the pleasure of dealing with Bucky (nee Steve) in the service center. A truly nice man. He checked all my tires, added air to one or two and even got a new cap for one. Sent me on my way. Smiling the whole time. If you need help, don't hesitate to ask at this Sam's
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September 2019 by Dan Wright Sr
Good store to shop. Easy access for shopping.
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August 2019 by Stefanie N.
Was in this Sams Club the other day and was shocked with how dirty everything was...employees standing around doing nothing in the front end, since the store was empty. Overall vibe, downhill...why didn't this location close?? It needs to. Would not recommend shopping here.
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August 2019 by Nancy D.
I've been a Sam's Club member for over 25 years, but after my membership expires in February 2020 I will not be renewing it. My last two visits to Sam's Club I had to check myself out because there was only one cashier working. What am I paying a membership fee for when I have to transfer my purchases from one cart to another and check myself out? Last Sunday when we were going out the door the cashier scans our receipt and then scans the rib eye steaks in the cart to make sure we had paid for them. If she bothered to read the receipt she would have seen the first item on there was the rib eye steaks. So done with this place! Customer service is terrible! Hire some cashiers or refund my membership fee or pay me to shop there! Geeze!
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May 2019 by Lindsay McDonald
I do recommend going BUT we waited for more then 20 minutes all together waiting for help loading a trampoline into a cart and into our truck, which NO ONE came to help (after we had asked both times) so we loaded our selves.
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May 2018 by Ewa Einhorn
I just left Sam's Club where, at the exit door, an elderly and pleasant woman stood. She was clearly doing the job so many before her had done: checking the receipts against the carted goods leaving the store with each customer. OK. I asked her if she were given a stool and she replied NO. I asked her how long is she expected to stand while doing this job; she responded 7 hours ( I understood, naturally, she was given breaks, but chose not to enquire into this!). I disapprov
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October 2016 by Christina A.
Updating my review as Sam's Club has started stocking an astonishing number of organic and other high quality items. I am planning on keeping my membership after Costco arrives (and adding Costco obviously).
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October 2016 by Big W.
Products are always first class but service is going down hill faster and faster. Only one checkout open and a line 8 long. Almost left my cart and walked out. A Sam's assistant pointed me to the self checkout, but I explained that is why I went to college; so I would not have to work on a checkout. Seems that they now schedule workers assuming people use the self checkouts. While you are waiting 20-30 minutes to check out, you can see the award posters up on the wall for best store - they have won a few, but none since 2009. Says it all really. Needs some decent management. Plenty of people walking about with clipboards and stuff, but not able to man a checkout when needed. Costco coming to TC next year so will not have to put up with the neglect for long.
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July 2016 by Caitlin G.
I visited the Lansing SAMs club 3 days ago to get new tires on my work van. I was really displeased with my experience, the staff was ignoring me although they had no cars they were working on, they were not knowledgable or friendly. I had two tires put on there and my van instantly had a horrible noise. I'm traveling for work and visited the traverse city same club to see if they could help me, maybe give me two more tires. The gentlemen that helped me could not have been any better! He was displeased with the Lansing branch work as well and clearly explained what was happening. So knowledgable, friendly, and worked quickly. I am so happy. I wish I lived closer to this SAMs club.
