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March 2024 by Aaron Dexter
Do you like automated phone trees that hang up on you, absurdly unclear customer service, and being told repeatedly you'll have your vehicle by 5PM only to find out at 4:45 you *might* get it back by 8? Oh boy, have I got the shop for you. Zero stars if I could.If you're curious, Glass Doctor will do the same work as these clowns but for about 1/2 the price. Don't let them tell you they are the only option.
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March 2024 by Robert Gray
Took care of my nee
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January 2024 by joe tornow
Call there and get a stupid machine and cannot talk to anyone.
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October 2023 by Veronika K.
You speak to a recording when you call the only number available. They do not connect you with a representative when you ask for one. Poor start for people who can not access computer. I will not deal with people who can not answer a phone.
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September 2023 by J Andrews
Ended up not having a chip in my glass (hooray!) but still went through with getting new windshield wipers since mine were very streaky. David was friendly and efficient!
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August 2023 by Dani Love
They did an awesome job with my window, customer service was great..friendly attitude!!!
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August 2023 by Ashley Letts
I had them replace my back window. First time, the window trim was was off rubbing on my front window trim and the top had a large gap. The door was also stuck closed. They can to fix it and now the plastic clips for the inside of the door is broken and it won't pop back in. They seem to think I wouldn't notice it. Have to try to get an appt AGAIN to have them fix it. This has been going on for weeks because appts are all 2 weeks apart. Beyond frustrated. Do not recommend.
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June 2023 by Ron Cole
Thank you for your Technician taking the time to look at my windshield and reindexing my wipers to the proper location after another location had done my repair with no questions asked
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June 2023 by Alex P
We had an issue with our windshield installation causing water to come into our vehicle. The automated phone system took forever to get in touch with an actual person and when we were promised a phone call from the manager I patiently waited for days with no response.I had to go through my dealership and another safelite location to diagnose the root cause of the issue at my own expense.I have had good experiences with safelite in the past, but I recommend staying away from this location. This is still an issue for me over a week later.
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May 2023 by Zac Shankland
During scheduling there was no mention of potential issues. The tech removed the windshield then could not install a replacement due to some rusting. The tech put plastic over the windshield area and suggested the car be towed to a shop. The office called and left a message that another windshield company could assist us. When calling back I had to go through a few automated prompts to then speak with a service person (not located at the physical shop). They sounded frustrated that I wanted them to have some responsibility in solving the problem. There are a multitude of scenarios where one could lose out on significant opportunities or missed responsibilities based on unexpectedly not having a vehicle to drive after work. It should be stated clearly for every job that there is a possibility the wind shield will not be installed so customers can plan accordingly. It’s most frustrating that two people on the phone acted like that’s how it goes.
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May 2023 by Tammy Both
Tammy at the T reverse City office was great! Service was in East Lansing and they were just as wonderful. Would highly recommend!
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May 2023 by Timothy Ruskowski
Quick, professional, and very friendly people. Thank you Safelite, I’ll definitely be back if my window were to be cracked again!
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April 2023 by Matt Flip
Super friendly, thanked me multiple times for my business. They did a great job replacing my windshield.
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March 2023 by Ron Shepard
This place is so much better than our local collision place. Fast effective service, and they work with my insurance company.
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February 2023 by Nicholas Mackesty
Had an amazing experience with this crew. I was able to get in quickly, drop off and swiftly pick up my vehicle. They properly advised me on what's next and my insurance information. They kept the vehicle clean, even during a snow storm. Attention to detail is everything and they are tip top here!
