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May 2023 by subjectedge
paid $70 for a diag only to have them shine a flashlight underneath the truck for 30 seconds and tell me what I already know
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April 2023 by DIANNE DOEBLER
Great service! We are not local and our waterpump went out on our truck while we were in TC for our son's surgery. They were able to get our truck in and fixed in less than a day. Good price as well! Would 10 out 10 recommend their services to anyone.Service: General repairs & maintenance
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April 2023 by Ron Hubbard
I dropped my wife’s car off because we were having a little front end noise and also wanted the brakes checked. Was told the wheel bearing was going bad and then they also said all four brakes were very rusted. Recommended all four rotors be replaced and it would be an additional $750. I told them to hold off on the brakes, paid for the wheel bearing to be replaced and then was charged $55 for a brake estimate? I took it down to the brake and alignment center (free estimate) they checked it out and said just the front brake caliper wasn’t working properly and they would recommend probably replacing the two front rotors but the back brakes and rotors looked great and didn’t need anything. I had them do the repair and it was much cheaper and the brakes now are working awesome with the brake and alignment center fixing them properly. I think $55 to get an estimate on a repair is a little extreme. And not sure where the estimate came from and why they thought everything was rusted so bad.Services: General repairs & maintenance
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March 2023 by Leslie E.
Randy's has incredible customer service, great value and they are extremely reliable. I trust their staff and mechanics. I recommend them to all my friends.
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February 2023 by Courtney Iden
Thank you so much for my repair. Price was fine for what needed to be done. Got it back the same day. The gentlemen working there Randy & John were friendly and took time to make sure I understood what they had done. Thanks. :)
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February 2023 by Anthony Esquivel
Straightforward, honest, quality service. Couldn't recommend more.
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September 2022 by Caroline
I've taken my car to Randy's twice so far and will be back! John and Randy are so easy to work with and friendly to boot!Most recently I took my car in for an AC recharge and a I was checking out Randy said, "so I'll just cancel your appointment for next week?" Apparently, I had gotten my days wrong and showed up a week early! They waited until everything was done to say anything. Randy said "you were here, so we got you in."That is customer service, and treatment you really don't see anymore! Huge thanks to Randy! Highly recommend!
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July 2022 by Angela Picklo
It's comforting to receive honest treatment no matter your gender, age, and color. Especially not knowing anything regarding vehicle repairs, which can be terrifying for anyone. I can't thank you enough for your breakdown of what needs to be done first, what can wait, and your honesty with all of it!
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May 2022 by Victoria Magnan
Randy's has always been great to handle any questions or concerns you have about your car and willing to work you in even if they are extremely busy.Service: General repairs & maintenance
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April 2022 by Caroline Haugen
I've taken my car to Randy's twice so far and will be back! John and Randy are so easy to work with and friendly to boot!Most recently I took my car in for an AC recharge and a I was checking out Randy said, "so I'll just cancel your appointment for next week?" Apparently, I had gotten my days wrong and showed up a week early! They waited until everything was done to say anything. Randy said "you were here, so we got you in."That is customer service, and treatment you really don't see anymore! Huge thanks to Randy! Highly recommend!
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March 2022 by Timothy Smith
Just confused, I filled out an application I worked for 2 days as an intern, I was told that I would get a call back and I didn't after I was informed that I did a good job I called them back about it said they would call later that day and never did ? so I just moved on...at least I got paid for my time
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December 2021 by Chad Thompson
On November 10th, 2021. I was in Traverse City for K9 training and the water pump went out on my 2019 Tahoe work vehicle. After calling several businesses who would not help me out I was given a suggestion to contact Randy's Olde Towne for help. I called and they were able to get my vehicle in within an hour and had the water pump replaced within a couple hours. They had excellent service and were Law Enforcement friendly. I would never hesitate to take a vehicle to them for repair. A big thanks to Randy's for helping out when nobody else would.Service: Engine repair
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July 2021 by Colleen Marie
Amazing people. Amazing work. I was new to the area and blessed to find them and will not go anywhere else. They do a great job, good prices, and work fast.
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July 2021 by UpNorth G
Great service by some great people!
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June 2021 by Ted H
Good service, and fair.
