-
January 2024 by Denise Decook
Ryan Fraser-Lee was a huge help in selecting a replacement slider and kitchen window. My window/door purchase experience is limited, but Ryan made it a breeze. He walked us through our choices, educated us on the Pella product lines and helped us make the choices for our 150 year old home. Great communicator. Great listener. Big help. Super Guy. Look forward to working with him on the installation.
-
January 2024 by Olivia Lowe
Aaron was very helpful consulting on my project in Leelanau County. Highly recommended.
-
January 2024 by Tom Northway
I highly recommend Tim Brien at Pella – our trusted partner for years. Tim consistently delivers exceptional service and valuable insights, meeting all our window needs with expertise and professionalism. Tom N
-
December 2023 by mick clark
Had to have our windows replaced after a local window washing company ruined them with steel wool. Pella replaced them. However after 4 visits they still could not get them to close. Finally they said all was good. But all they did was REMOVE the top and bottom seals. We couldn't figure out why they were so leaky and scheduled a service visit. Was told they could fix them for $3000. Also refused to put seals in them THEY took out because they wouldn't close. P.S. they were leaky from day one. Buy anything but not Pella.
-
December 2023 by Mike Handlogten
As a local general contractor, we appreciate working with top notch trade professional's. Pella windows a staple in our homes and Dave Foisie provides excellent sales advice and service for us. He is knowledgeable and responsive.Michael Handlogten,Operation Manager, JPeterson Homes.
-
December 2023 by Kathryn Kenny
Dave Foisie has always been easy to work with and the Pella windows and doors are second to none. Thanks for the great service. I highly recommend Pella Dave!
-
December 2023 by Jonathan Streator
David Foisie was incredibly helpful with my newly installed sliding glass door. He gave excellent recommendations and i will go to him again when i am looking to upgrade other windows.
-
December 2023 by Earl Newman
Regarding our purchase experience with Ryan Fraser-Lee:In the market for a replacement window we visited Pella showrooms in Plymouth and Traverse City, and spent some time reading online. We thought these activities gave us a good understanding of Pella products and processes, but from the purchasers' perspective the retail consultant really is the face of the company. Thus it fell to Ryan to answer our questions and to give us the impression that our interests would be respected.We believed that Mr. Fraser-Lee gave us the information we needed about the product and the several steps in the purchase and installation process and that his integrity could be counted on. In this digital age it is comforting and heartwarming to find that doing business still requires the interaction of knowledgeable people of good will.Services: Custom windows
-
December 2023 by Jill Kurzava
We are working with Ryan Frasier-Lee from Pella of Traverse City. His professionalism and customer service approach made the entire experience very pleasurable.We are waiting for delivery and installation of our new sliding glass doors within the next 2 months and feel confident that the delivery and installation will be as fantastic as our interactions so far with Ryan.Service: Sliding glass door installation & replacement
-
November 2023 by kathleen howard
Tim Brien did a great job of informing us what windows would work for our project and they were delivered in a timely manner. We had to replace a screen in one and Tim took care of this for us.Definitely would work with him again!Services: Window installation
-
November 2023 by Robert McFarlane
I'm a builder in West Michigan and use Pella almost exclusively. I've been working with Pella's Tim Brien out of Traverse City for over 6 years now and have found his attention to detail unmatched. Tim's response time, availability and accuracy are top notch. I especially appreciate Tim's assistance in problem solving and value engineering. I've purchased and installed various Pella products from their Reserve and Impervia lines to simple 250 vinyl double hungs. The quality is superb all the way through. They always delver as promised. Highly recommend Pella.Service: Custom windows
-
October 2023 by Henry Chung
It was time to replace the windows in my home. It was a big job. Ryan Fraser-Lee was our local sales rep. He was responsive and possessed very god product knowledge. He helped us with our window selection and provided timely proposal. When time came to do the install. The crew was awesome. They were on time and showed up ready to work. Ryan even came by the house to check on the install. All went very well without issue. I would highly recommend Pella for your window replacement project.
-
October 2023 by Nancy Hitchcock
We recently did a remodeling project on our home. Tim Brien, our Pella salesman was very, very helpful. He helped us choose the best windows for our space, greatly improving our view! He helped us resolve an old maintenance issue on a door. We are very pleased with his quick response time and friendly personality. We would gladly work with him again.Services: Window installation
-
October 2023 by Jay Siwek
We had fogging in some of our windows and doors, and Ryan Fraser-Lee did a great job assessing our situation, reviewing various options, and coming up with a proposed plan. He spent a lot of time and paid good attention to detail. Ryan was very knowledgeable, personable, and informative. We felt like we had a first-class, professional experience, and would highly recommend him for assessing your window needs, whether it’s standard replacements or new design options.
-
September 2023 by Mary Stutelberg
Dave was a pleasure to work with. His knowledge of the windows and doors were extremely helpful when building our home. His recommendations were very helpful!Service: Custom windows
