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July 2024 by Collie Grenn
I'm home for the summer and was really in need for a new hairstylist. I used Pavlova once in highschool for a styling appointment and had a decent experience. So, when I saw on their website an ad for a new blonding specialist, I was excited and decided to call. I called and asked about an online ad for a new blonding specialist and was met with a snappy "we don't have anyone new." When I said the ad said the hairstylists name was Nicole, she said "oh she's not really new" and asked if I still wanted pricing. Immediately I said I was no longer interested and would find somewhere else. Rude staff, I wouldn't want to pay $200-$500 to get my hair done here and patronize a place that treats customers so poorly.
Receptionist who snapped at me was named Lily.
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July 2024 by Ashley Somes
My husband bought me a spa package for Mother’s Day which was amazing! I am unable to lay on my stomach, for massages, due to some complications from my c-section a couple years ago, and they were very accommodating at switching up my spa day a little bit. I had an AMAZING hydrating facial with Jordin. I was so comfortable and relaxed that I could have fallen asleep. Lily did my manicure, pedicure, metal detoxing hair treatment, shampoo and style which all were absolutely fantastic! It’s been well over 10 years since I have had a day of pampering and because of this recent experience at Pavlova, I see my future pampering days being more frequent. Thank you ladies for making this exhausted mama feel good! I will most definitely be returning!
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July 2024 by Aneetha
Whorehouse
Payylovuta
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June 2024 by jim n.
Darlene is an excellent hairstylist for both men and women. I would highly recommend her.
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June 2024 by Christopher Boris
Had a great experience with Nicole as my stylist. Was made to feel very welcomed and taken care of. Would absolutely recommend!
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June 2024 by Wendy
I have been to Pavlova for both hair services and massage, all experiences have been excellent. Not only is Darlene incredibly pleasant but did a phenomenal job on my color and also addressed concerns I had about a poor haircut I received in another salon downstate, without losing any length, just awesome!
I also highly recommend massage services with Adam, I’m very happy with both treatments I’ve received.
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June 2024 by Olivia Holmes
Incredibly RUDE over the phone.
Tried brushing me off and acting like they had no time to speak to me when I had a few questions regarding their services.
Maybe they’re more pleasant in person? But first encounter was incredibly off putting.
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May 2024 by Heather Ford
Heather does an amazing wax and also so much fun to talk to. Thank you, Heather!
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April 2024 by Mia Williams
Sasha is super sweet and always does such an amazing job on cutting my hair! Would highly recommend her.
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March 2024 by kyle jury
This has been the worst experience and gift that I tried getting my wife in my entire life. It took months to schedule. Then called the morning of the all-day appointment saying they had a problem with their Massage therapist. Apparently they only have one so they tried to offer "other services" like make up?. Then they said they were going to send us some kind of gift in the mail as an apology but never followed through. They were extremely rude when I called them back upset and asking for a refund. This place should be shut down! Would give 0 stars if I could.
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February 2024 by Jenn Smith
salon receptionists we’re absolutely horrible. A young woman who appeared to be the head of the front desk completely ignored me when I was trying to find and discuss a kerastase shampoo and conditioner. They have changed their products a bit but have a system that utilizes conditioner first than the shampoo. She looked at me like an idiot and did not proceed to help me look for product or something similar. I found the conditioner myself and tried to share the product and information with her. She completely ignored. me and had no desire to learn about a product they sell. The male receptionist needed a credit card on file, I explained I did not have it on me and I would call salon to make my follow up appointments for lashes and would provide my credit card number or they coukd get it from my Apple Pay, after I paid for lashes and 100 worth of hair product. He proceeded to tell me three times that he needed this card information. Most likely trained from the other receptionist because he kept asking her questions. I did not like being treated like a pauper or an idiot and repeating that I would call with card information when I got home and make the follow up appointments. I have been going to this salon for probably 10 years or more and have never been treated this way. They didn’t have enough class or positive demeanor to be working an expensive salon and spa.. Sos is definitely going down hill and not providing top notch service. Jordan who did my lashes was wonderful and patient. Although I went to salon believing I was getting ? individual mink lashes as told by receptionist when I made appointments but I was not. This is not Jordon fault only staff. The staff ruined the salon for me and I don’t know that I’ll go back to see Jordan because of their unprofessionalism. Thankful my stylist has moved down the road so I do not have to go back unless I would like to see Jordan again.
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February 2024 by Megan Lee Donaldson
After my massage from Adam Barlow, I was a NOODLE!! I also enjoyed a manicure and a pedicure. What a wonderful place to do so! I felt like a guest of honor the entire treatment.
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December 2023 by Linda Koebert
Best pedicures in town.
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December 2023 by Sharon Brumbill
Very professional, relaxing, clean and friendly.
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November 2023 by Linda Ferguson
My facial with Ali was one of the best I have had. I will definitely be back.
