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December 2023 by Ken H.
I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of Traverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior. I highly recommend Fox Motors and Josh H.!
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November 2023 by Todd C.
Beautiful dealership, and I love driving my Mercedes. But...it takes forever to get service completed at Mercedes. I had to wait over a month for a simple repair. And Im told it's the same wait for oil changes. I'm so happy my needed repair didn't keep me from driving. It seemed like if your car dies, you are up the creek without a paddle. They obviously don't have enough techs sadly. Not that it's easy to find techs to work on such high end cars. You'd think they'd have a whole feeder / training program to keep their shops staffed. Not many mechanics learn to work on Mercedes in any school. The techs I met were super nice, and everyone in the service dept was very nice...but it took a long time to get my simple repair done. The cost of the repair? Yikes!!! Really expensive. I'm glad to have them in TC but I wish it was faster and cheaper to get service.
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February 2023 by Brian Oles
We were up from Columbus, Ohio and staying in Petoskey, MI to ski for three days up at Nub's Nob Ski Area. On our first morning of the ski vacation we came out to close our lift gate and the lift gate would not close. We called the dealership around 9 am and they indicated that we could come in for a same day visit. We traveled through a snow storm and arrived at the dealership around 11 am and the service department examined the ML350 for us while we waited in the lobby. We were told that a new part was needed to fix the tailgate and we would need to come back the next day. We asked if the dealership could provide us a loaner vehicle. We were told that it might not be possible due to the backup of service appointments that all MB dealership are currently experiencing. The service department spoke with someone and they decided to provide us a car and allowed us to leave our ML350. We were able to move our ski equipment into the loaner vehicle and go directly to the hill. Additionally, the dealership texted us the next day (Friday) and we were able to pay for the service from the lift chair at Nub's. The dealership put our keys under the mat of our repaired car and allowed us to return the loaner vehicle after hours on Friday evening. The staff at the dealership literally saved our family ski vacation. I think we hugged multiple people thanking them for their kindness.
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January 2023 by Jeff Isles
Johnny is the service manager at Fox Mercedes-Benz in TC. This man and his team went OVER AND ABOVE their duties to help me on short notice. Thank you Fox MBZ. Will absolutely recommend you. Very courteous and professional.
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November 2022 by Kathleen Davis
I always have a positive experience with M-B of Traverse CIty. Whether it's a phone to call setup an appointment or ask questions. The staff are great and Ashley is a true professional and manages customer service to perfection. The technicians have always done great work on my car too and I like the quick wash of the car before I leave too! I recommend this dealership.
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May 2022 by Jane Rogers
I took my car for what I thought would be a one day service. It turned out to be much longer but I had use of a wonderful loaner Mercedes for nearly two weeks. I was kept updated during the process and I cannot recommend this dealership enough. Everyone was professional and I will definitely be back for any needs.
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March 2022 by Uchechukwu J. Onyegbule
It take so much time and effort to know the right to win trade. After all my research I came in contact with Emily Alison and I've learnt a lot with her in this few years. I'm so impressed with the profit she helped me made trading with her strategy. What I love about her is consistency, it's awesome. I just made my withdrawal of $15,000 into my bitcoin wallet i highly recomend her to the general public who is ready to trade. Contact her via Email:
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February 2022 by Bo Nga Ni
I thought i was going to end up in shame and disgrace why because I was seriously warned by friends who told me not to get involve in Bitcoin investment due to their past experience but I told them my case is different because I was so desperate to make money not until I saw a post on how a man made huge investment profits from Mrs Katherine Lawrence I build up some trust and believe and I contacted her and truly everything start working fine for me. I specially give all thanks to Mrs Katherine Lawrence for being a blessing to my life. contact her viaEmail:
[email protected] WhatsApp +14326522748
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February 2022 by Bo Ng Ie
Bitcoin/FOREX TRADING INVESTMENT I am here to refer anyone looking for an expert in Bitcoin/Forex trader to contact Mrs Kelly Robert, She is very good at helping you invest your funds for better profits. I invested $500 and earned $6,000 within a week. You can contact her via Email:
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September 2021 by Mark Saur
I had an issue with a lease return and called here spoke with Greg the GM and he went above and beyond to help! I did not buy this car from here but I would definitely next MB purchase!! Thank you for all your help when I was getting nowhere! Highly recommend!
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September 2021 by david femminineo
Leanne from MBTC treated me like I was family. She went out of her way to help me with my situation and make things convenient for me. She was great!!!
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May 2021 by Vishnu Chander
Outstanding customer service and purchasing experience! Worked with Christy and she did an amazing job helping me through the ordering process. Took delivery a few months later and had all the paperwork ready to complete in less than 15 min. Also very happy w/ my E450 wagon!
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March 2021 by JJ G.
We were just beginning our search. Expecting the process to take several months of decision making and waiting for just what we wanted. To our delight, within ten days of our first call to MB Traverse City we were driving home in our new car. Of course the car is wonderful, but the real purpose of my review is to praise the staff at the dealership - and let's be honest, that is what makes the difference! Communication was timely, informed, and professional, but what remains the most prominent impression is the comfortable nature of our interactions. Friendliness and ease were not sacrificed to process. When you can master your function perfectly well yet remain fresh and enthusiastic with the customer, you've ensured a pleasant transaction that doesn't feel transactional. I know these folks sell cars every day, yet it felt as special as it should. As to the more specific car purchase details....no box was left unchecked. The car was immaculate and ready when promised. We were given as much time as wanted with a dedicated and knowledgeable staff member to learn the myriad features of the car. Every detail of the 'paperwork' was explained and efficiently managed. Service and warranty options were detailed but not oppressively so. When we had questions, the team collaborated to provide answers. In summary, our car purchase with MB - Traverse City was fruitful and enjoyable. We will return when next we upgrade a car. Thank you to the entire team!!
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November 2020 by Aaron Reive
Most outstanding service & professionalism! I own a local business and I can’t say enough good about our experience. Christy went above & beyond expectations. We never stepped foot in the dealership. She drove it to our shop for the test drive & delivered it today! They did all the leg work. My wife, couldn’t be happier.Huge kudos!
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November 2020 by Bob Bonte
The owner must be very proud to have a staff as great as this. A mechanic, Al Smith took his lunch hour off to help us get back on our way. Old school friendly caring people work here. A five star plus dealership in my book.
