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September 2023 by Stacy Berkshire
We had prompt, outstanding communication and efficient service from Ken at the Glass Doctors in Traverse City. They even washed and shine my new window! Ethan also helped Ken install, which was fast and friendly. We appreciate this type of service. Thank you Glass Doctors and thank you Ken and Ethan!
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September 2023 by CHRIS SMITH
Great service and knowledgeable. I would highly recommend them
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August 2023 by Greg Levine
Fast service and did a great job. I would use them again for any glass needs.
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July 2023 by Susan Ann
It's been 3 weeks and 2 follow up calls and still waiting on a quote that we were told we would get in a week. Was unaware it was a national brand when we called, so you can't even talk to someone local. It just would have been nice to be told they were too busy so we could have looked elsewhere.
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May 2023 by Cynthia Hood
Our experience with Glass Doctor was wonderful. All broken windows were replaced in a timely, professional manner. Thank you!
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April 2023 by Patricia DeMattia
Our technician Ethan was fabulous! Great service:)
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February 2023 by Garrett Goggin
Showed up the day I called to measure the window. Had it ordered and replaced in about a week. Super nice people!
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August 2022 by Jeff Hoag
I can not recommend them and would not do business with again. Quality of repair was poor and after repair and charging said door needed to be replaced. Door is held together with silicone caulk and is now very difficult to open.
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July 2022 by DARRIAN BELLERIVE
I missed one call from the technician on his way to give me a quote. Mary from the office called me screaming at me. She said “ I don’t know why you can’t just pick up your phone. What’s so hard about that”. She then processed to call me a nasty person when I told her I was not going to be yelled at. The technician Ethan. Was wonderful. But unfortunately I didn’t have service done because Mary called me and told me she wouldn’t service me due to me asking her to stop yelling. I ended the phone call in total shock at how I was screamed at and berated for not answering my phone one time. Maybe the technician should leave a voicemail when they call as well. I won’t do business with a company that’s fine with screaming and swearing at potential customers. Mary. Shame on your lack of professionalism and basic human decency.
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July 2022 by Jennifer Anderson
Was awesome that they came right out to our house and took care of everything
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July 2022 by Darrian Bellerive
I missed one call from the technician on his way to measure my window. And Mary from the office called me screaming at me. I was in shock. I asked her to stop screaming and she got even more irate. She asked me “ why didn’t you just answer your phone it’s not that hard to do “ Mary I was working. I told her I wouldn’t be screamed at and she just got louder. The technician was great but unfortunately while he was there Mary called him and told him to leave because I offended her. Mary learn some basic customer service. Basic manners for talking to the public. Ans learn to stop screaming at people. I was so shocked by this entire experience. So I guess if you plan to use them make sure you answer the phone the very first time or Mary will get you
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July 2022 by MPS Piazza
The Manager was fantastic. He helped resolve an issue which turned our whole experience around and not only would we recommend Glass Doctor but we will definitely use them again.
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June 2022 by Molly Franks
I am glad I have the opportunity to provide a review because I am so utterly happy with the job that was done. Glass Doctor came to our house to replace a Subaru windshield. They handled everything, including the auto insurance contact and approval. It could not have been any easier. The man who came out to do the replacement was excellent and tidy. He did a top-notch job and we could not be happier. Thanks so much!
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January 2022 by CHRISTINE PAIGE BORROWDALE
Miss Mary, Ethan, and all of the staff are super friendly and nice! They are also quick and so knowledgeable and helpful with insurance claims.
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October 2021 by mark sawyer-dailey
The team was very responsive. The information was thorough and complete. They showed up when scheduled. The work was fantastic. We highly recommend this company. Couldn’t have been better!