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September 2023 by Jerry R.
My review for Fox Grand Traverse Ford is for the service area, in particular the Fast Lane Oil Change. I had my 2017 Ford Expedition in at the Fast Lane oil change last week. When they change your oil they check a number of other things such as your tires, tire pressure, windshield washer fluid and your battery. Then they give you a paper report on the condition of these items. They said my battery was in excellent shape. Less than a week later I could not start my truck, no juice in the battery. So I lifted the hood and found that the positive terminal on the battery was severely corroded (see picture). The corrosion caused the positive terminal to be loose and therefore a poor connection. Pretty obvious that the tech never even looked at my battery. I have had my Ford cars and truck serviced at the Fast Lane oil change numerous times over the past 20 years. I can no longer trust them. I have added a picture of my battery terminal to the Grand Traverse Fox gallery page.
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July 2023 by Krystn L.
I was in town on vacation and had an issue with a broken backseat passenger side window on my 2021 explorer. It rolled all of the way down but would not close. This was an urgent matter due to weather and possibly of theft. I spoke with Michele in the service department and she was able to schedule a mobile repair with Bryan. He came to our rental and did the repair! It took less than 15 minutes. The drivers side control panel needed to be replaced. Amazing service. So convenient. Highly recommend
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February 2023 by Nicole W.
We came to Traverse City on vacation and a part broke under our truck. We called and they immediately got us in a did a quick fix for free. They were so knowledgeable and helpful and fixed our disaster and our vacation. So thankful and anytime we are back this way, we will stop in if we need anything :)
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October 2022 by Tim H.
The worst car repair shop I have ever encountered. Had the hardest time getting warranty work done on our Ford Flex. Communication was awful. Told them Only to do the warranty work which should of had a $100 deductible. Got to the shop and they tried to charge us just over $500. When we questioned the $500 it suddenly was only $176. Questioned the $176 and was told they fixed the broken wiper that now wasn't under warranty. We didn't authorize it so why was it done??? Will not go back and wouldn't recommend them to anyone.
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July 2022 by Chad S.
Extremely disappointed in my overall experience at Fox Grand Traverse. It took 7 business days to diagnose and get my warranty work approved and another 3 days to do the work. The communication was lackluster at best and it's clear the service team is overwhelmed. They are booking out 6 weeks so hopefully nothing breaks on my vehicle anytime soon. What is even more frustrating if that I reached out to leadership (Service Manager and GM) as I wasn't getting any info from my advisor on what I would be responsible for so they could start the work. I was borrowing a vehicle and needed to make arrangements. I never received a response back after reaching out several times. I know I will strongly consider where I buy my next Ford from in the future and caution everyone who reads this to do the same. They have "values" listed on there website but that's all they are is words. They definitely do not display or demonstrate them in any way. The young mechanic did a great job but every other aspect of my experience was disappointing and frustrating to say the least.
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January 2022 by Healthy Acres Veterinary Clinic
Just wanted to say that I bought a used Lincoln Navigator here in Spring of 2021. The process was smooth and they delivered my car at no extra charge. BUT what really set them apart was that today (10 months later) when I locked myself out of that car while it was running and I needed to be at work to perform a surgery, they got ahold of the used sales team who were able to look up my vehicle and it’s door code to get me in!!!! Fantastic ????❤️ They were very quick AND very nice!
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October 2021 by Michelle Kidder
Bought a used pick up truck from them. Was lord to by sales and service about condition of brakes and a couple other issues. We took the truck to another dealer on the way home where it cost us $2000 to have the issues we asked about fixed. Once the truck was home we lifted up the back seat to clean and found mold, mouse p*** and lots of trash. The truck should be been deep cleaned prior to selling, was absolutely disgusting!!
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October 2021 by Krista S.
Great service today! We were visiting Traverse City when a rock got stuck up in the brake making a god awful sound. Called Fox dealership and Aaron got us in right away and fixed the problem. At no charge. Thanks.
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September 2021 by Kate Keller
Was recommend by a family member (who worked at Fox for YEARS) to talk with Gretchen who I found had retired. Derek replied to my email in a timely manner to let me know he could help in Gretchen’s place. Spoke with him on the phone a day or so after the initial email to let him know what I was in the market for. He noted my parameters were sort of like finding a needle in a haystack(which I was aware of before speaking with him), but he would see what he could find. I told him I’d be somewhat flexible for the right car. This was mid July and I never heard one thing back from him. No call no email. I ended up buying a car elsewhere, but all in all wasn’t impressed by the service I received. Apparently Fox didn’t need my business.
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June 2021 by Robert B Brown
Fox Grand Traverse were very accommodating, our sales expert Nick Burene was very helpful and knowledgeable, Sue Perry made the transition and financial end of getting into our truck painless and fast! If anyone is looking to buy a vehicle, get over to Fox and see Nick!
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September 2020 by Lindsey W.
I waited 2 hours for them to tell me what I already knew was the problem with my car, there was nothing they could do and charged me $44. I got back to my car and found their plastic seat cover still on the seat and that they removed a car reader from my vehicle and put it in the center console. This annoyed me but wasn't a biggy. What really upset me was that i drive 8 miles before pulling over to see that they hadn't even latched my hood! Will certainly be taking my service elsewhere in the future.
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July 2020 by The Zingg F.
Save yourself a headache and do not deal with Fox Motors in Traverse City. We recently purchased a truck from them that had faulty mirrors, and live wires touching metal, we were told that they mirrors would be taken care of and not to worry, and apt was set up and we thought all was good. granted we spent over $20,000 for this truck, so we expected a certain amount of things to work properly. We took the truck to their shop and went on with our day. Since then we have been dicked around for 2 months now. The day we dropped it off they did NOTHING to the vehicle. We had to get a lawyer to even get the mirrors fixed that was promised to us in writing. This has been a giant headache and they have yet to make this right. Keep saying the parts aren't here, the parts aren't here. My husband is a master mechanic and called to another Ford dealership, they could get the parts that day. Fox motors have been a complete joke and a headache to deal with. Not to mention people that do not stick to their word. If you are trying to purchase anything used, I would RUN from Fox Motors, I had heard good things about them, but after this, we will never be back. Not to mention earlier that day we told them we wanted to come in and look at this certain truck, and we screenshotted the truck and the price, we come in 8 hours later, and they had jacked the truck price up by $2,000, good thing we had the screenshot to prove it. However, looking for recommendations for a GOOD car dealership, that keeps to their word, as I am on the lookout for an SUV. So any tips would be appreciated.
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January 2020 by John Wojnarski
Exceptional service staff, they continuously go above and beyond. Would highly recommend
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August 2019 by Teresa Monroe
Great experience so far
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August 2019 by Bonnie James
Eric makes sure my car is always in it's best shape (2003) . Plus shuttle driver seems to love his job
