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January 2024 by Angela Rumptz
I have always wanted to own a Lincoln at some point, but had no intentions of getting one any time soon since I had just paid off my Chevy Trax in 2023. Hitting a deer on the interstate changed all of this late 2023 and after doing a lot of research on high safety rating vehicles, the Lincoln Nautilus came up in the results. Carfax pointed us to a Nautilus in Traverse City, which is over 2 hours from us in the U.P. - however, we were willing to make the drive. To save us time, I submitted a preapproval application online, and Lisa reached out shortly after. I was not expecting this. Lisa made this experience very positive and smooth.Once we got to the dealership, the atmosphere inside was pleasant and everyone was friendly. We were shown where Lisa was and had a nice visit with her while we waited for the vehicle to be brought up front. Once we got to the finance part, Rob was such a pleasure to work with and he guided us through all of the paperwork/choices.We had such a great experience here at Fox Grand Traverse that we would go back again and would recommend anyone else to go there as well. We bought a 2020 Lincoln Nautilus Reserve that had been leased and am beyond pleased with the purchase!
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September 2023 by Jerry R.
My review for Fox Grand Traverse Ford is for the service area, in particular the Fast Lane Oil Change. I had my 2017 Ford Expedition in at the Fast Lane oil change last week. When they change your oil they check a number of other things such as your tires, tire pressure, windshield washer fluid and your battery. Then they give you a paper report on the condition of these items. They said my battery was in excellent shape. Less than a week later I could not start my truck, no juice in the battery. So I lifted the hood and found that the positive terminal on the battery was severely corroded (see picture). The corrosion caused the positive terminal to be loose and therefore a poor connection. Pretty obvious that the tech never even looked at my battery. I have had my Ford cars and truck serviced at the Fast Lane oil change numerous times over the past 20 years. I can no longer trust them. I have added a picture of my battery terminal to the Grand Traverse Fox gallery page.
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July 2023 by Krystn L.
I was in town on vacation and had an issue with a broken backseat passenger side window on my 2021 explorer. It rolled all of the way down but would not close. This was an urgent matter due to weather and possibly of theft. I spoke with Michele in the service department and she was able to schedule a mobile repair with Bryan. He came to our rental and did the repair! It took less than 15 minutes. The drivers side control panel needed to be replaced. Amazing service. So convenient. Highly recommend
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February 2023 by Nicole W.
We came to Traverse City on vacation and a part broke under our truck. We called and they immediately got us in a did a quick fix for free. They were so knowledgeable and helpful and fixed our disaster and our vacation. So thankful and anytime we are back this way, we will stop in if we need anything :)
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October 2022 by Tim H.
The worst car repair shop I have ever encountered. Had the hardest time getting warranty work done on our Ford Flex. Communication was awful. Told them Only to do the warranty work which should of had a $100 deductible. Got to the shop and they tried to charge us just over $500. When we questioned the $500 it suddenly was only $176. Questioned the $176 and was told they fixed the broken wiper that now wasn't under warranty. We didn't authorize it so why was it done??? Will not go back and wouldn't recommend them to anyone.
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July 2022 by Chad S.
Extremely disappointed in my overall experience at Fox Grand Traverse. It took 7 business days to diagnose and get my warranty work approved and another 3 days to do the work. The communication was lackluster at best and it's clear the service team is overwhelmed. They are booking out 6 weeks so hopefully nothing breaks on my vehicle anytime soon. What is even more frustrating if that I reached out to leadership (Service Manager and GM) as I wasn't getting any info from my advisor on what I would be responsible for so they could start the work. I was borrowing a vehicle and needed to make arrangements. I never received a response back after reaching out several times. I know I will strongly consider where I buy my next Ford from in the future and caution everyone who reads this to do the same. They have "values" listed on there website but that's all they are is words. They definitely do not display or demonstrate them in any way. The young mechanic did a great job but every other aspect of my experience was disappointing and frustrating to say the least.
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January 2022 by Jeremy Vick
The service his were amazing. My buddy crack the window on his 2022 blac label navigator and they got him right in did what they could to let us finish our trip and got us right out in under 45 mins! My buddy said by far the best customer service he's ever had at a dealership and he buys cars all the time
