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January 2024 by Debra Jonna
Steve Srdjak was the initial person to come to my home to assess my water and provide me with the best possible quality equipment options. He also reviewed possible add on’s and touched on the issue of maintenance. He was very professional, knowledgeable and kind and detailed in his explanations.Then, Steve came to install my unit.He was so incredibly friendly and polite.His level of experience was obvious to me. The company continuously makes follow up phone calls to make sure that you are 100% satisfied with every facetof your water…from the color, to the smell and ultimately the safety.Thanks so much for everything!Debra Jonna
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November 2023 by Steve Yager
Excellent customer service. The installation was professional and took the time to explain the new Water Softening system.Waters great !
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November 2023 by Country Hermitage
Douglas Water Conditioning has excellent customer service. The installation team was polite and professional and took the time to explain the new Water Softening system to us.Since the installation we have seen a major improvement in water quality. Laundry feels cleaner, hard water spots on dishes and faucets have been eliminated and overall we are very satisfied this company and its services.
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November 2023 by Sherri Laird
They are an amazing company to work with in TC. Very knowledgeable and friendly, Alan was great and answered any question I had. The installation team went above and beyond to make sure that our water softener was installed properly, as the prior one in the home was not done correctly I would defiantly recommend them if you are looking to get one installed.
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October 2023 by Trevor Martin
Absolutely excellent Water Refiner (Softener and Filter). We had them install their Water Refiner about 3 months ago. Our water tastes so much better. No more chlorine taste in our drinking or coffee water. No more water spots on the glass shower walls or glasses. No more changing water filters every 6 months.Their Sales and Service people were very friendly, helpful and professional. Our installation looks great and takes up very little space.Overall a great experience. We couldn't be happier at this point.
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October 2023 by Derek Pyne
Customer service was next level. They installed a reverse OS system and water softner. We could not be happier! Thank you Steve and team!
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October 2023 by Zach Norris
Never even showed up when we made an appointment. Extremely rude on the phone when we called to inquire about a ETA. Claimed they called but we have proof they never did. I do not recommend this company.
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June 2023 by Alex Roell
I had an excellent experience with Steve and the Traverse City team. During soft water installation, we ran into an unexpected drainage problem. Steve and the team took ownership of the problem and found a contractor willing to help that week, and the issue was resolved. They did not leave me hanging, and provided above and beyond assistance. I highly recommend Douglas Water Condition in Traverse City for your water treatment needs.
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February 2023 by Ashley Mccall
Our water softener was installed about a week ago and the whole process was great! Steve came out very quickly to test the water and spent all the time we needed to answer questions and make sure the process went smooth. Installers were very professional and did a really good job making sure everything looked uniform as we requested.
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February 2023 by Wesley Carnes
We had a softener installed about 5 months ago and the whole process went very smoothly. Smiddy was a great sales rep and very knowledgeable. Installation went as planned and water is great no more odor. Thanks Douglas Water.
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February 2023 by Chris Moore
Excellent customer service from water testing to equipment install. Smiddy knows everything about water treatment!
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February 2023 by Stu Pierce
I purchased my new Ecowater water softener and reverse osmosis system from Costco with installation by Douglas Water Conditioning in Traverse City. The entire process could not have gone smoother. Steve Srdjak from Douglas provided a detailed no-presssure professional proposal and quote based on a in-home water test. With my go-ahead, Steve got me on the schedule for the install, which was again completed as promised and by a very professional installation crew. Steve has been there to any my questions throughout the process. My new systems are in and working great. I would definitely recommend Ecowater and Douglas Water Conditioning for any water system needs.
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February 2023 by Mary Wolford
This is a VERY good company to work with. Quick response to my request to test water and followed up with installation the next day. Service and installation was completed without any issues. They went that extra mile to be sure I was completely satisfied with all they did. System works well on my very hard well water. I am glad I selected Douglas!
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February 2023 by Steve S.
I needed a new water softener and reverse osmosis system and talked to Kathy who was very knowledgeable and was very accommodating setting up an appointment.Dave Smiddy came to the house and tested the water during that same visit and explained everything you ever wanted to know about water and more. This is NOT a high pressure sales person, he is a H2O professor.Josh and Jim were amazing and installed the new water softener with remote app control along with removing an old RO system and installing the new RO in the same mechanical room, centralized for easy service with a larger tank and booster pump and connected it to two sinks and two refrigerators without loosing under cabinet storage along with great water pressure at all devices!This is a great company with great people and service that makes you feel like family!
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February 2023 by D Daddario
Wow, Douglas Water Conditioning stands behind their Products and really cares about Satisfied Customers.We live in an area using well water, that has a lot of natural iron.We purchased the Reverse Osmosis Water system installed by Douglas( Works great, they even helped me change the filters via a Face time call). No need for bottled water again.We also have a Water softener and rust remover system, which was not working up to expectations in filtering rust.Douglas team of Josh/Jim, Jay and Scott Came out, took a look, and then worked as a team in the office to come up with the right solution. They replaced the system I had with a more effective model for rust filtering. They exceeded expectations in terms of commitment to solving the problem, professionalism, being knowledgeable and pride of product, reputation and workmanship.I highly recommend Douglas and their team for all your Water System/Conditioner needs from Evaluation to post implementation support; they can not be beat. Importantly to us, they have a local staff right here in Traverse City. Thank you and keep up the great work.
