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July 2024 by im dawn
Top notch company-outstanding customer service!
From sales to installation of our water softener, it was a seamless process! Wish we had done this years ago.
Highly recommend Douglas Water Conditioning!!
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July 2024 by Howard Turek
Steve Srdjak is the best! He is super knowledgeable and genuinely a great person. I am so very happy with my selection of products and company. I highly recommend Douglas!
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May 2024 by Frank Chaprnka
Excellent service and very high quality equipment! Thank you for the great installation!
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April 2024 by Tim Kramer
Great service. And fast too. Guys who install were great.
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January 2024 by Debra Jonna
Steve Srdjak was the initial person to come to my home to assess my water and provide me with the best possible quality equipment options. He also reviewed possible add on’s and touched on the issue of maintenance. He was very professional, knowledgeable and kind and detailed in his explanations.Then, Steve came to install my unit.He was so incredibly friendly and polite.His level of experience was obvious to me. The company continuously makes follow up phone calls to make sure that you are 100% satisfied with every facetof your water…from the color, to the smell and ultimately the safety.Thanks so much for everything!Debra Jonna
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November 2023 by Steve Yager
Excellent customer service. The installation was professional and took the time to explain the new Water Softening system.Waters great !
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November 2023 by Country Hermitage
Douglas Water Conditioning has excellent customer service. The installation team was polite and professional and took the time to explain the new Water Softening system to us.Since the installation we have seen a major improvement in water quality. Laundry feels cleaner, hard water spots on dishes and faucets have been eliminated and overall we are very satisfied this company and its services.
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November 2023 by Sherri Laird
They are an amazing company to work with in TC. Very knowledgeable and friendly, Alan was great and answered any question I had. The installation team went above and beyond to make sure that our water softener was installed properly, as the prior one in the home was not done correctly I would defiantly recommend them if you are looking to get one installed.
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October 2023 by Trevor Martin
Absolutely excellent Water Refiner (Softener and Filter). We had them install their Water Refiner about 3 months ago. Our water tastes so much better. No more chlorine taste in our drinking or coffee water. No more water spots on the glass shower walls or glasses. No more changing water filters every 6 months.Their Sales and Service people were very friendly, helpful and professional. Our installation looks great and takes up very little space.Overall a great experience. We couldn't be happier at this point.
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October 2023 by Derek Pyne
Customer service was next level. They installed a reverse OS system and water softner. We could not be happier! Thank you Steve and team!
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October 2023 by Zach Norris
Never even showed up when we made an appointment. Extremely rude on the phone when we called to inquire about a ETA. Claimed they called but we have proof they never did. I do not recommend this company.
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June 2023 by Alex Roell
I had an excellent experience with Steve and the Traverse City team. During soft water installation, we ran into an unexpected drainage problem. Steve and the team took ownership of the problem and found a contractor willing to help that week, and the issue was resolved. They did not leave me hanging, and provided above and beyond assistance. I highly recommend Douglas Water Condition in Traverse City for your water treatment needs.
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February 2023 by Ashley Mccall
Our water softener was installed about a week ago and the whole process was great! Steve came out very quickly to test the water and spent all the time we needed to answer questions and make sure the process went smooth. Installers were very professional and did a really good job making sure everything looked uniform as we requested.
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February 2023 by Wesley Carnes
We had a softener installed about 5 months ago and the whole process went very smoothly. Smiddy was a great sales rep and very knowledgeable. Installation went as planned and water is great no more odor. Thanks Douglas Water.
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February 2023 by Chris Moore
Excellent customer service from water testing to equipment install. Smiddy knows everything about water treatment!
