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November 2023 by Emilie Spalla
Easy, fast and fair! Most competitive pricing in town and they were able to fit me in their schedule quickly. Definitely will be back soon with our other vehicle.Service: Brakes
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October 2023 by Back Forty
Staff was friendly. Prices were fair for the work done. One minor disappointment, five of six tires mounted with DOT markings inward, one not. Two small scratches on fender flair near where work was done ?. Didn’t notice until home.Service: Tires
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September 2023 by David Hoekje
I had pretty low expectations for a corporate alignment place, but I was pleasantly surprised. The technician took his time and it was obvious he takes pride in his work. The office was organized and they didn't play games with pricing. I had my truck aligned a year ago by them and it's been perfect since.Service: Wheel alignment
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September 2023 by Mindy Lewis
These guys are amazing. Quick in and out for my back windshield wiper and oil change. I returned a few days later my tires and again, very kind and respectful. I was there for less than an hour for both.Services: Tires
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September 2023 by Amaya Kaufmann
When I first got there I was kinda confused where to park. I had never gotten a checkup on my car before and it was very awkward, it's probably my fault for the awkwardness. They did check up after the appointment I had, and it was nice and clean on the inside and they took good care of my care and figured out what was wrong.
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August 2023 by Connie Lumbert
If you are in the Traverse City area and need an oil change or any other type of auto service work done, I would 100% recommend Brake and Alignment Plus+. They are very personable, explain what they have done or will be doing, get you in and out fast and are very reasonable for pricing. A very friendly staff and bend over backwards to help you out. Have been there twice and when I need service work done again, will not look elsewhere—will definitely go back there!Services: General repairs & maintenance
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August 2023 by Lori Cramer
Top notch establishment! Our brakes started grinding and emmissions light came on while we were in Traverse city 70 miles from home. We were right by your place so pulled in. You were booked 2 days out but said you would check it to see if it was safe to drive. It wasn’t. One of the brakes was actually broken. You fit us in to replace both back brakes and we were on our way within an hour and a half. Thank you so much!
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July 2023 by Michael Peterson
Great people, I have been going there for 40 years. Yes, it has changed hands but the marshes do a great job.Service: General repairs & maintenance
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June 2023 by Annette “AnnetteB” Bennett
Update 6/2023- These guys are honest, professional and very knowledgeable. I could have spent thousands of dollars here and they did the right thing and told me they wouldn't recommend it. I'm telling you this has never happened to me. Kaden was amazing, communicative and if he didn't have an answer he would seek it out and always called me back. They have your back! ? Bravo gentleman! You are amazing! Thank you from the bottom of my heart (and wallet).Google nudged me to add more details to my 5 star review from 2018, so here it is. I was buying a used vehicle from Traverse Motors and a friend referred me to Brake and Alignment Plus to have them check it out. They did, and I had everything fixed that they suggested. They were very professional, honest, and very knowledgeable. Although I have since moved to Tennessee, I just scheduled an appointment to have them check out a private party vehicle for my daughter. I hope to have that same great service this time around!
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June 2023 by Sheila Kovalchik
Ran a 3 1/2” screw through our tire. Limped in and in less than an hour, without an appointment, they had us on the road again. Great people to work with. Certainly will continue to use them.Service: Tires
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June 2023 by Amber Levinthal
This is an unprofessional business. I was really hoping for better, based on the reviews- but I have to assume they were all paid. We had our breaks inspected on May 9th, 2023 and they were so busy that they couldn't complete the job until the next day- which is fine, but we wish they had they told us this at any point during the day. It took us calling up and leaving voice-mails in the evening to find out the vehicle would take an extra day. That wouldn't have been such a big deal if they had called us on the 10th when our vehicle was ready- but they couldn't keep track of it on the second day either. Honestly, I would have walked away without writing a review, perhaps with a bad taste in my moith.But they didn't screw the breakpads to one of our tires. Imagine spending $800 and driving 200 miles, only to have a bolt fall out on the freeway. We limped to a shop and got it replaced after making several calls to Breaks and Alignment +. We've actually given them a week to get back to us but they won't respond to the voice-mails we left. Go literally anywhere else. Breaks and Alignment + has poor customer service and apparently doesn't warranty their work.Service: Tires
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May 2023 by Kim Riley
After a very rocky start, they were finally able to get my warranty work completed. They have very poor communication from the office to the customer. I know they are working on it. But they need to do better. After warranty work, I was having some check engine lights and engine default message show. They replaced my battery and MAP sensor and it seemed to run a little better. But, my check engine light and engine fault keep showing up. I went down at 7:30 today when they "open" and no one was there except Marcy the shuttle driver. She took my name and number. It is now almost 1 1/2 hours later and still no phone call. Guess I need to find another repair shop that can at least return a phone call. I chalk it up to me being a female, "NOT to be confused with sisgender" that they don't think I know what I'm talking about. I just want a car that will run with no issues.Services: Transmission
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May 2023 by Kathy Gaca
Great experience. They were able to get me in and they were timely. Very professional team. Thanks.Service: General repairs & maintenance
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April 2023 by rockinwithryan Ryan
Got my car in fast and even did the inspection for free as they're doing them all month for free. It was very easy process, love the online part makes it so easy. Also everyone is so nice there. I love Bill Marsh.
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March 2023 by Alex
Best experience ever! Great price!I dropped my car off for the day for a brake inspection. They called and texted me to let me know I needed to get front and rear pads replaced and rotors (I expected this) as well as some swollen lug nuts. They got it all fixed up in a couple of hours! Great work, great price, I’m heading back there again next time.
