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October 2023 by Renee Dean
BMW Service Department is by far the best service department I have ever worked with. They provide over the top personalized service. Thank you BMW Team.
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September 2023 by Charles
Needs a quick diagnostic plan. I had to wait a month just to find they did not have the part to fix the problem that triggered the check engine light. Not only was I worried I could be doing damage while driving with the light on I now have to come back again....
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July 2023 by Missy Schneider
Great customer service thanks Ken Matthews
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May 2023 by Derek Chowen
The service department at BMW of Traverse City is far and away the best in the business. Having the service manager come out and walk through my vehicle inspection point by point is a hallmark of your dealership. The level of care and detail is above all others I have dealt with. My salesman chatted with me while I waited. The receptionist could not have been more helpful or friendly. This dealership is what others should model themselves after. It is so refreshing to have a "car guy" talk to me about my car like he would talk about his own. I tell everyone I can about you good people and will continue to do so. Thank you to everyone in this organization!
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April 2023 by Chuck Kowalski
Traverse City Michigan Fox Motors BMW Dealership provided us with an exceptional buying experience for out new X3. Very easy to set up an appointment. The inventory was very good, the vehicles are set up with the right color combinations and vehicle content. The Sale Team was great (Chis and Mike), very knowledgeable on the BMW brand, service and vehicle features. Overall highly recommended!!!!!! They are World Class !
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April 2023 by Trap Studio
This was hands down the best experience with purchasing a vehicle I have ever had. Everyone was incredible friendly and never once did I feel like I was being pushed or sold something. Would highly recommend to anyone!
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April 2023 by Jason Clement
Great Experience in Service! Ken does a great job!
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February 2023 by Cole L.
Wow i would give 10 stars if I could! Not only we they great with communicating with me and and taking my car in right away after there was engine problems, they detailed and washed my car for me. These are some great people. Thank you to everyone there! Great job!
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February 2023 by Quinn Raftery
I had great car buying experience with Mr. Pratt (Experienced Sales) and Mike L (Finance) at BMW of Traverse City. I will use Mr. Pratt for sure, if I ever buy a BMW.
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January 2023 by David Hagen
Squeezed us in the day we were in town. The issue was resolved quickly, and the car was clean inside and out.
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December 2022 by Charity Hood
Nicole is awesome, super friendly and accommodating. BMW is the car for those who love to drive. Highly recommended
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October 2022 by Robert Scholz
Service was performed as promised in a timely manner. Ken was especially helpful explaining options and work performed. Very professional!
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August 2022 by Jessicah Hensley
My husband and I traveled a few hours to TC to look at the dealerships there (way more offerings than where we live). We are on the market for an SUV with third row seating with a pretty high budget. We went to several dealerships that day and this BMW dealership is the ONLY one where we were not greeted when we walked in. We had to say hello to the receptionist and she said hi and that was it. We were there about 15-20 minutes looking around and not one person approached us and asked if we needed help or had questions. We went over to the Mercedes dealership and we were greeted right away and shown around (as with the Toyota dealership, Audi, and many others). We were very disappointed and are only giving it two starts instead of one because the dealership was clean. If I decide to go with the BMW, I would never go to this dealership again and would find another one elsewhere even if it is a farther drive.
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June 2022 by Git DaWin
Wonderful work was done for my wife with awesome service!
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April 2022 by Brian VanderMey
Held car without a down all via email and phone calls. Most of all we both loved Patrick! He is Truly a BMW Genius and is a very polished professional. He need to be part of any completed sales at your dealership. Joe was a great guy, no pressure to buy and we had great conversations about cars in general.
