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“Great credit union with great customer service! Payton helped my husband and I over the phone with a few things that we had questions on and he was extremely friendly and helpful”
“Mary Burgin is the consummate professional if you are looking for a mortgage. She is professional, timely, and extremely helpful along the home buying journey. I couldn't recommend her more highly!”
“I would like to take this opportunity to thank Jodi Harrand & Donna Marker for all of their help in sorting out the big problem I had with a scam. They helped to coordinate with our local Sherriff to straighten out my situation. All is well now & I can sleep again. Henry J. Brus.”
“Personal service! We started with LMCU a little over five years ago in GR. Due to the intimate service provided by Erin (previous TC employee), Nick (previous TC employee), Charity and Spencer, we use LMCU for almost ALL our financial needs. I do wish their construction loan process was easier to obtain. Unfortunately it is the one service of theirs we don't use. We even closed accounts with two other financial institutions located closer to our home in Elk Rapids because service doesn't compare.In addition, LMCU's technology is superior to other institutions. Features that are standard with LMCU are not even known about by the other institutions. This surprised me considering one of the institutions I speak about is a well known conglomerate. LMCU's check deposit is a time saver. I use their app multiple times a day. And aside from having a rapore with the TC teller line employees, every time I've needed help with an issue (sometimes big), the customer service center reps in GR have always made our load lighter by helping.Thank you Spencer, Charity and the rest of the LMCU team for actually putting the customer/member FIRST. Thank you for personalized service.”
“Kayla was really helpful and kind during my visit. I was able to make an appointment quickly and had all my questions answered tactfully. While some reviews have mentioned Chase’s extra fees for services, that is no fault of the individual branch. So Chase policies aside, I really found the employees to be helpful.”
“We cannot thank Dave Durbin enough for his patience, guidance and ultimately a loan and process that would have most people just saying "no", it cannot be done. Dave was patient, listened and was so responsive to all email and calls. He was very professional, but had a very personal and caring approach. Such a refreshing change!! Thank you, Dave.”
“David Bucholtz at the 427 West Front Street Branch was just able to pull a rabbit out of the hat for me. What a great job, my problem was solved. Really glad someone took the time to help me out. Big thanks to David!”
Open 24 hours
4001 US Highway 31 S, Traverse City
Banks
“I personally don’t gain to much benefit from having an Independent Bank account, I just don’t utilize their rewards and benefits too often, but their staff is what keeps me around! They are all so nice all the time. Banking can be stressful from time to time and they’ve always helped me. Especially Tina, she’s the best!”
“They have always treated me like family! Great credit union. Have tried other credit unions, and banks because there are more locations but I always end up coming back to Traverse Catholic FCU! Keep up the awesome work :)”
“Huntington Bank has always provided a great service. But a special thank you to the Traverse City 14th St. Branch. A very competent and professional young lady, by the name of Chantelle helped me through a probate situation, and I could not be more thankful. Huntington Bank is more than just a place to park your money they really do care!”
“I do not have a bank account at Huntington, but I had an issue with a land contract and a missing discharge of a mortgage attached to it. Found out the mortgage was with Huntington, spoke with an extremely professional and nice woman by the name of Jennifer lee, she was so helpful and nice and was very quick to get my problem all sorted out. I spent 4 weeks feeling like I wouldn't solve this issue, and jennifer had it completed in less than 24 hours. Thank you, Jennifer.”
“I’ve been cashing my paychecks here for a couple of years because my employer uses them for their banking. They always greet me with a smile & are always very helpful. About a month ago I decided to open a checking account with them and so far 100% satisfied. Bravo!”
“We've belonged to this credit union for decades. Tellers come and tellers go but they've always been the nices, friendliest and helpful people you'd ever want to deal with. They even know my favorite flavor dum dum (blue raspberry) and often hand one to me without my even asking!”
“I needed $5 from my savings account and the bank teller HOOKED ME UP! I got my $5 in one dollar bill cash money, AND I received a free chocolate cream cheese donut for being a member with Huntington. ??I’ve been a member for 10+ years and they have always kept my money save and alert me when there is unusual money activity.”
“Ashley was absolutely great with key communication and understanding!! She worked very well with me knowing and acknowledging the amount of stress was in!! Definitely look forward to seeing her again”
“Wow! Cannot say enough about this bank and the outstanding customer service they provide. Jeff Davis helped us with a very difficult Identity theft issue, insured our funds were safe, helped us transfer all auto payments and just went over and above to ensure that we were okay. He then followed up the next week to make sure everything was fine. 5/3 is an outstanding organization. They have great products, easy to use online banking and bill pay, but beyond that, they really provide excellence in customer service. Highly recommend.”
“David Bucholtz at the 427 West Front Street Branch was just able to pull a rabbit out of the hat for me. What a great job, my problem was solved. Really glad someone took the time to help me out. Big thanks to David!”
Open 24 hours
3160 W South Airport Rd, Traverse City
Banks
“I have been a customer of this bank since they first opened here in TC. I was skeptical since I didn't really trust corporate banks. But, I have been so happy. Not only do they remember me when I come in, but they have kindly helped me out in a financially binding situation. I will never bank anywhere else! I highly recommend at least this branch.”
“Love the ppl at this location! Friendly, helpful and just know how to do their job. Every single one of them. I Have had awful experiences at the one next to meijer. But this one they go above and beyond. Have fixed things for me on my account that the other location couldn't. I love everyone here”
“Abi, Nancy, Missy, Julie and Lisa greet me with a smile every day that I take my deposits. They are quick and efficient and even make time to send a treat out to my puppy when she is in the car. The Chums Corner branch is awesome!”
“I've been a 4Front customer for about five years. I have had nothing but great experiences with them. Reading through the reviews I see people complaining about wait times...try going somewhere else. It's no different. Personally I haven't experienced long wait times. I've always found the tellers and management very friendly and professional.”
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“Team One Credit Union has provided me with an overall amazing banking experience! Their entire staff is friendly, knowledgeable, and committed to providing excellent customer service. Their manager, Martin Hall, is exceptional to work with. He has consistently gone above and beyond, and exceeded my expectations. He exemplifies what it means to be a phenomenal bank manager, displaying the utmost level of professionalism and willingness to go the extra mile. I could not be happier with them, and I would not hesitate to recommend their banking services to anyone in need. Their kindness and empathy towards their members is greatly appreciated!”