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March 2024 by Zach Smith
Currently on hold with "customer service" while I write this. This company seems to be hell bent on losing my business... Ordered gas on 2/29/2023 and it hasn't been delivered (3/19/2024). Are y'all going to pay to have my gas line checked and serviced when I run out of gas and the seals begin leaking? Price for a 50% fill up of a 325 gallon tank $653 (over $4.00 per gallon!?!). This is just the most recent issue I've had with them. I pre-paid on a contract for a fill up in the fall and somehow they got my payment all mixed up so that they both accepted my money and claimed I never paid and sent me to collections. I called 5 separate times when I kept receiving threatening letters from their collection agency. Was told it was their mistake and not to worry about it. Here I am today being told I have both a negative balance on my account but still owe them money.... while my propane tank sits at 1% and I'm burning wood to make it through the winter.
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August 2023 by Stephanie Bellant
I have been trying to reach an on shore representative for a month now to discuss the absurd rate increase. I have been told 7 times I would get a call and have not as of yet!! Customer Service is ridiculous and prices are not competitive!Even after you responded someone would contact me, nobody has!!! No surprise here!!! Again do not sign on with America’s their customer service is HORRIBLE!!
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August 2023 by Nick Neros
Your customer service is horrible, by the time you get to how you need, the call drops. The worst part is the first round of customer service goes to a third world country where it very difficult to understand the customer service rep. Certainly to no fault of the customer service rep, but very poor service.
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May 2023 by Chad A
Fast and friendly service, I will continue to use them in the future.
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April 2023 by darlene leblanc
Really don’t care for this very impersonal setup they have! Thinking of switching to another provider!
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April 2022 by Christine K.
They suck and have been accused of price gouging.
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December 2021 by Nicholas Jackson
Dan went beyond the call of duty to be sure we got a refill before we hit empty on the first snow of the winter, even though it meant he had to take an extra trip back to HQ to get the truck. Thanks, Dan!
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December 2021 by Donald Spohn
Fast delivery, but like anything else, the cost is starting to get higher.Not the fault of the company by any means.
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May 2021 by Cory Markham
Literally the absolute worst. Do NOT do what they say. Do NOT care about their customers. The worst.
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February 2021 by Daniel Heethuis
New to propane. Found out I’m paying $1.00 more a gallon then there competitors. His heat price in northern MI! Crooks. Just got locked in at $1.459. Can I file for criminal users in Michigan?
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July 2019 by kenpotate
the gentleman who filled our propane tank! he quickly saw issues with our generator hook up. he saved our house from blowing up
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May 2019 by Jordan Fox
Amerigas service is always prompt, reliable, and quiet; most of the time I don't even know they're delivering until they're leaving. They also have great customer service in my experience, very helpful! Thank you!
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February 2019 by John Owsley
I normally try to maintain a clear path to the propane tank and keep the top shovelled off, but I had not done so following a recent snowstorm, and my driveway was a sheet of ice. I was not too concerned because I was not expecting a delivery, so I was very surprised when I found a delivery receipt on my door. Despite the conditions, the driver made the delivery and I am secure in having heat and hot water for the duration of the winter. Thank you! And I will do a better job of keeping the tank clear.
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February 2019 by Christine Komisarz
I'm a single senior on disability. They charged me an EXTRA $300 because I ran out of propane and they had go make a "special delivery. Guess I don't eat.
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August 2017 by Paul Wilcoxen
Highest prices in town and then Amerigas adds additional fees on top of the prices. If you attempt to leave they will not credit your account for propane in your tank, more free money for Amerigas and charge you to pick up their tank.
