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February 2024 by Pj Fish
Just stopped in to get a map. Efficiently provided.
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January 2024 by har6236
I am a 41 year Legacy Customer. All Auto, Home and Life with AAA. AAA has changed. Can't even reach the local office? Transferred 5 times as far as North Carolina???? I am done. And filing a complaint with the State Attorney Generals Office. Wow!
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December 2023 by Elizabeth Kelly
My son is working in traverse city for a few weeks. Last night he got locked out of his car and waited from 5 pm till 11pm for service. He has to get up for work at 5am and no one ever came.He was able to get an Uber back to his place and this morning he saw that they had called at 2am.Our family has been with AAA for many years; auto, life and road side assistance.I think it’s time to look for another carrier
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December 2023 by Elizabeth K.
My son is working in traverse city for a few weeks. Last night he got locked out of his car. He called AAA at 5pm and at 11 he was still waiting for a response. No one showed up, no one called. They called at 2am. He has to get up at 5. He had caught an Uber to his place and was sleeping. Our family has used AAA for many years; for everything, just not in traverse city. Absolutely ridiculous. Time to change providers
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July 2023 by Linda Koebert
Brickyard Towing was fast, efficient, and easy. Glad they are a AAA service provider.
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August 2022 by Chris Bell
Called for a tow (stuck in sand). After multiple "press 1, or 2" type things, reached a human who eventually transfered me to another human. After providing all the data requested, I was told a truck would be out within about an hour. After 90 min, called again - they couldn't determine where I was (one turn off a state route, drive to the end of that road. Don't fall into the sand). No one had called for any clarification. After 2 1/2 hours, nothing. Nobody. Met 2 kind strangers who called spouses (4x4 and a tow strap) who had me out in 5 minutes. So grateful to them, and, after 36 years of membership, very disappointed in AAA.
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March 2022 by chas ferrell
Called AAA to get my tire changed. They told me at 11am they'd have someone out by 2pm. Two came and went. Now it's 6:50 pm. Two phone calls and over 47 minutes on hold I get told to "find my own provider because no one would answer" (which they will reimburse). 5 minutes later I have a local towing company that will be at my house and told me they never received a call from AAA. Won't be renewing my membership and definitely will never recommend this service ever again. Terrible.
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March 2022 by Dawn Otto
Got info for places to shop, nice place and helpful
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January 2022 by Joel McIntyre
Wasn't warm welcome. Felt like a number and an inconvenience to the agent, trying to get insurance quote.
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October 2021 by J K
Karin Meriwether in insurance is a supreme insurance agent. She is knowledgeable in all areas of insurance. She is reliable, responds quickly and thoroughly without ever being pushy. I've switched to her being my agent as have 2 other acquaintances. I highly recommend her!
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June 2021 by Julie Kerr
Karin Meriwether in insurance is a supreme insurance agent. She is knowledgeable in all areas of insurance. She is reliable, responds quickly and thoroughly without ever being pushy. I've switched to her being my agent as have 2 other acquaintances. I highly recommend her!
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May 2021 by Christopher R.
Don't trust this company. I was told that, if I had to cancel FOR ANY REASON, I would get my money back if I canceled by the 1st of June. I canceled my flight on May 24th. I was issued a flight credit, good for one year. Basically, for trusting the word of this company, I just lost $464.70. I will not trust AAA for anything, not even their promise to be there if I need Road Side Assistance.
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March 2021 by Emily C
Greg is amazing, but you do have to go in to get anyone to talk to you. Called 3 different times before Greg got assigned to my account and each time no one called me back. But Greg has been great!
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March 2021 by Debby Jennett
I needed passport photos. They made it so easy and fast. No appointment needed. What a pleasure.
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March 2021 by Corey Waite
Great insurance, and affordable
