“We found the the tread on our Bridgestone tires was wearing exceptionally fast. They were 70,000 mile tires and after only 19,000 miles, the tread was 1/32nd of an inch from being a warranty issue.
We went in on 07/01 and spoke with Brandon. He agreed that the wear was very fast and contacted Bridgestone "Customer Care" asking them to stand behind their product and to care about the customer. We were offered NOTHING.
My plan was to continue to get the tires rotated every 5,000 miles and monitor the tread depth. On 07/03 we received a call from Brandon. He said that the way Bridgestone handled things did not sit well with him and offered to make things right.
We went back on 07/05 and got new Michelin tires. We received the pro-rated credit for the amount of tread left on the old tires.
I would recommend the Discount Tire in Adrian to everyone!!! They know what Customer Care really means.”
“The guys at Tecumseh Tire Exchange were AWESOME as usual. I've been using TTE for over a decade and they are AMAZING. Today I had a faulty valve stem and sensor, thanks to having a major tire chain replace my tires- NEVER AGAIN. TTE took less than an hour to diagnose the issue, then replaced my sensor right away. FAST!!! I was amazed. Very good customer service too- the guys are very sweet. Thanks again Tecumseh Tire Exchange, you have my business for life!”