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October 2023 by Kenneth K.
This is true that they give u free stuff too lure in in this was the worst ordeal I have ever experienced Jr repeatedly called me mentally ill and laughed at me when I questioned him about my bill and services and told me was I not taking my Zantac and laughed at me .I've was verbally humiliated and made fun at.He took advantage of a disabled senior with cold and a heart and pacemaker iam having to go see my doctors and a therapist to get over the mental and physical abuse afflicted on me.They should be ashamed of their selves but by Jr and his staff character that would never happen.they want a Starr rating to post this 0 rating
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November 2021 by Aymen A.
What ever you do stay away from this place! They are a bunch of crooks. They give you subpar work and then when you come back for them to fix the issue they tell you that they did everything and take it to the apple store with no refund! They were on the news for buying stolen phones! They just changed there store name! Still the same owners! Don't give these crooks your business.
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November 2021 by Kyle B.
DO NOT GIVE THEM BUSINESS. Took my water damaged to them. $200 to fix...they even gave me a $15 outer box. Turns out the battery died within 3 days. They gave me another...it died within 1 day. They tried bringing a guy in to finance me on a "deal" for the iPhone 12 when it's cheaper for me to go to T-Mobile like I was stupid. They said water phones can't be fixed...so I asked why they took my money...and each person pointed the finger at someone else. The lady who "fixes" them is so rude to everyone in there it's sick ..and I mean she's MEAN to everyone besides me but I still noticed it. She had a PS5 for sale and there's no way it works. They definitely buy beat up inventory and sell for "cheap" and don't care to actually fix anything. I got a new iPhone through T-Mobile and am happy but I should've NEVER went to these guys..please don't make the same mistake..I hope they go bankrupt and suffer for how they treat customers.
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July 2021 by Chris H.
Zero would be too good for the joke they are are - went to the store dropped off a phone paid $130 (second time we have purchased the same item in 3 months) spoke to Junior - decided to pick the phone back up and not have it repaired and they gave a bunch of crap(cords-covers-BS) and $40 and said they don't do exchanges? Exchange what ? For MY Phone ? So buyer be very aware - do not go here- oh and their last words are we have you on camera agreeing to this and signing something - bring an attorney with you when you go....
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May 2021 by Kat H.
If your not there culture, you are in For an ordeal, They use very hard sales tactics, give free stuff, to cover up the fact they sold you a malfunction, phone talk about 3 subjects at onces to confuse you Claim there phones are brand new, and they have refurbished numbers on the boxes, Stan, is a first class liar Says all Taylor Officers shop there And there qualified to do forensic'sRepair, The woman with long fake fingernails, repairs cell phones at front of the store, Dropped a phone She was taking screws out of Cause of her fake nails, then told her Co Worker, the phone has Board Damages, Unprofessional, will belittle You, by saying things like, Did I' not Tell you, I'll be with you in 20 minutes....Um no you did Not!!!!! Don't y'all just Love to walk in a store and see no prices, so they can Hike It Up $$$$ watch out for p*** and pee stains on the tan chairs P.....E.....U
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April 2021 by willie jackson
Best place to go
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January 2021 by Mitch T.
If you want a iPhone screen repaired DO NOT go to this place. I gave them my iPhone 7 to put a new screen on and JR. told me it would be a CERTIFIED IPHONE SCREEN. ITS NOT. I've had nothing but problems with my phone since they put the screen on. Laggy, press on the space bar and it backspaces, hold the phone up to your ear on a call the screen doesn't shut off.. I called them up with the issue because I live 40 minutes away. Whoever I was on the phone with proceeded to tell me, "Bring it in, I'll give you a good deal." The price of the new screen is $99 I was charged $108.35. However that makes sense, (6% sales tax in Michigan) Well honestly I don't want them touching my phone ever again, taking my business elsewhere. Do not be fooled by these guys, I knew I was getting scammed from the moment i stepped in there I should've went with my gut n walked out, but I was just wanting to have a nice phone again.
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November 2020 by Fenbert Family
Very customer focused. Traveled 45 miles because of great recommendations. Fixed my i11 screen for $50 cheaper than the chain guys in Ann Arbor. Jail broke an older phone to sell also. Any issues just talk to JR and he will straighten out. Fix while you wait.
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August 2020 by Gayle P.
After reading several bad reviews I have decided not to go here to have my phone serviced. REVIEWS do make a difference. Store owners please make sure your customers are treated right. Everything may not be able to be repaired but just treat people right and they will be happy. So sorry.... you lost a customer.
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August 2020 by Melody M.
So...I just wanted to update my review from yesterday. Last night I received a call and today I received two calls and a text from JR (the manager of this store) from several different telephone numbers, obviously trying to block/disguise himself. JR is now threatening to take me to court if I do not remove my previous review from this website. It appears that he now wants to give me a free cell phone or other goods to convince me that I should remove this review. Needless to say, I do not trust an offer such as this after reading another bad review from a customer stating that he/she was also offered a free phone due to very poor service, and when that customer left with the offered free phone, JR called the police and stated that she/he stole the phone. However, during the conversation he did not offer to repair the screen on the phone that I originally paid $250 for that service. All I wanted was the service that I paid for...nothing else! He then asked me what I needed from him to remove the review, I replied that I would like a refund for the horrible service and treatment I inured at this store. JR stated that if I brought the phone back he would put my old cracked screen on the phone and issue a refund. Number one, I DO NOT feel safe re-entering this establishment, number two I DO NOT feel comfortable allowing anyone at this store to come near my expensive cellular device. Number three, during our phone conversation he stated that he did not call me right away yesterday due to his mother being in the hospital with Covid-19. Now...Not one of the employees at this establishment is wearing a mask, including JR while attempting to shake your hand, even though it is stated on the door that masks must be worn upon entering. Wearing a mask in this state is mandated by the local government and large fines implemented for not adhering to this executive order. Needless to say I now have to be tested for the virus. So... JR, I will NOT remove my review because others need to know about the poor quality of service and harsh treatment that your establishment offers.
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August 2020 by Melody M.
Very poor service repair from Valentina who claims to be Apple Certified. DO NOT let her touch your expensive Apple device!!! If you complain about her service she will blow up in your face, yelling and screaming at you like a child throwing a tantrum Be cautious...She does not wear a mask and spits in your face while screaming at you. I would have given zero stars if possible
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August 2020 by Robyn spytko
This place is alful
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June 2020 by John Doe
This is funny, will try to up sell you smh... but get this y’all they really be writing there own reviews every 5 star review is written by them, funny how they use the same word in every review and how they are all a google user and all formatted the same way.
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May 2020 by Peregrin Solitarius
These guys took good care of me when I needed a new screen for my Galaxy S7 recently. It turned out to need more than they originally anticipated, and they had to get the part from China (an extra 7-10 days of waiting), but not only did they *not* charge me more for the additional work, they gave me two phone cases for free. I'm very pleased with my experience.
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May 2020 by Jamie Jamieson
Basically stole $250 from me by selling me two phones they knew wouldn't work for Qlink, and refusing to return them.
