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June 2020 by Alex M.
The worst customer service. Ordered on line up pick up quickly. I could have cut the blinds, wrapped them and carried them out myself quicker. Disorganized!! 50 people there to help but no one knows what to do. Lowe's is so much better.
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November 2019 by Steve Beatty
I just wanted to thank Lori (or Laurie) for her very kind assistance helping me finding a product today. That saved me from driving to another store and I very much appreciated that. Thank you for your help!
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July 2019 by Alfie W.
We rented an edger from Home Depot on Telegraph in Taylor Mi. The cashier said my card did not go threw even though it said approved. He says run your card again and assured me I would ONLY be charged once. Well I look at my online bank statement and I was charged twice. I only transferred enough money for one transaction NOT two. So the bank loaned me the extra $100 my account was overdrawn for along with an over draft fee that I have to pay for a loan I did not want or need! I went in to talk to manager Maria she says I have to give her my banks fax number so she can send paperwork. I tell her I don't have the internet on my phone can you look up the number she rudely tells me "no go home and get it then come back". Why she can't even look up a fax number to correct her employees err is beyond me. When I called to talk to original cashier who double charged me he starts cursing (very unprofessional) and puts me on hold. Not sure why I am stuck paying an overdraft fee to my bank for your incompetent employee. I realize mistakes happen however being completely unwilling to correct the issue and leave me stuck with over drafts fees that their employee caused is COMPLETELY unacceptable.
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May 2019 by Randy S.
Probably the worst Home Depot I've ever shopped at. I work for a general contractor and have to order and pick up materials all the time. I've been forced to deal with their Pro Desk on numerous occasions and it's always painful. We have a proxy account. I give them the company name and number, they look up the account which im on and i sign and go. They dodge trying to avoid the paperwork which would take less time then they waste avoiding the work. The blond woman at the Pro Desk is so unpleasant and obviously doesn't like working with people that i find it hard to bellerive she still has a job. Today i went in looking for high visibility yellow paint and the girl working that area had no clue what i was taking about. I showed her the empty area the paint belongs in and she started to walk away. I asked her if she could check stock to see if they had it. She reluctantly did, notified me that they had 19 gallons and walked away. Needless to say i left the store and won't return The company i work for is on track to spend around a $125,000 at Home Depot this year and i will be speaking with purchasing to find alternate sources for our materials
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October 2018 by Arta Chiparo
Hire people meaning Managers that know there job and DON'T lie to the customer. The Door Dept is one that needs all new people the service I was giving and STILL dealing with are like children. After almost 3 months I still don't have my Door, side lights and storm door over 5,000 and they ask me every time I talk to them do I want to cancel my order because they don't know what there doing. VERY sad.
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July 2018 by Billie Jo Walters
Love this place. This is the only store that doesn't give us problems when we need help.
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April 2018 by Kelly Tompkins
The manager that look like he was in a tanning booth for 20 hours too long, has a major power trip! He is rude, unprofessional, and someone needs to get him under control! He literally threw items at me and demanded I leave the store. I couldnt even get a bag! I never even raised my voice, he was just on his power trip and didnt want to help.
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December 2017 by munecalatina471219
Oct 5th sales person at kitchen was so helpful was there at about 1:00 or 1:30 best for me lately
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December 2017 by Lindsay M.
My 5 stars goes to Rick who spent way too much of his time today helping me figure out what kind of ceramic tile to purchase for my bathroom project. He figured out how much I'd need with a few of my bad measurements and an iPhone photo-- helped me get the grout, and all of the other stuff involved that we'd need as well. I know I came in with little understanding of what I was there to pick up, and Rick helped with all of it and not once made me feel like I was annoying him (even though I'm sure I was!) Thanks so much, Rick! You made this a lot less painful!
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June 2017 by Ann Hatfield
Today my husband and I came in to buy a riding mower. We had shopped around and decided on the John Deere 22 HP for $1799. Although they had pretty much the same mower at Lowe's we would rather shop in Taylor and with you. Unfortunately when we came in no one was really available to help us. My husband had questions about the warranty that the associate couldn't answer. Also we were asked to move out of the way of the mower area so that a hi lo could come through and put so
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April 2016 by Rodrigo T.
When you think Home Depot, you think "home improvement", "lawn maintenance", tools, man stuff, etc. I was just finished my meat shopping from next door. Now, I'm on that hunt down for items for my crawfish trap project. So I walk in,, everything looks just like any other home depot. They have their seasonal stuff. Everything is in big giant shelves all organized to their specified sections. Which makes it pretty easy to find whatever you're looking for. I was looking for wire sheets, so I grabbed the nearest associate I can find. He told me that the items I'm looking for would more than likely be outside by the chicken wires and such. So he told me to go through the outside doors and turn right. Viola!! the stuff I was looking was right there. All different kinds for different uses. I bought 2, and made a crawfish trap with one. I'm trying to see if I can catch some with my first one, then I'll make another one with the other roll is I'm able to catch with the first. Thanks Home Depot. You guys are awesome!
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March 2014 by Roger D.
Approx. a month ago I ordered carpeting for 2 rooms,stairs, and stairwell. as well as a cooktop stove. On 3/21 I was informed (2nd time) that the carpet was on back-order. and it was not known when or if it was going to become available. After numerous calls and physical presence to no avail I cancelled the $1448.00 order at this point it was over a month! In approx. the same time frame, I ordered a replacement Cooktop Stove at about $450.00(mine had cracked) When I finally received it. It was not the right sized cut-out so i intended to return it for a refund. because they don't carry this item in stock I purchased it as well as the carpeting sight-unseen. They wanted to charge me for 'Restocking Fee'. In my opinion penalize me for them selling me the wrong item. after many encounters with sales and management personnel I got satisfaction. BE ADVISED FUTURE CUSTOMERS...Avoid purchasing items from Home Depot if they do not have it in stock. It's not worth the extended waiting, frustration, and anger. Breathe
