-
February 2024 by Esperanza Griggs
Bought a recliner for my husband who was having neck surgery. The recliner was broke when they sent it. They sent service guy out to repair without parts. They had to order the part, took two weeks to receive part and it was wrong part. Service guy ask us to take pictures of right part and said absolutely not. Send someone again. Recliner still isn't fixed and been calling with no return calls. Never again. Horrible service and furniture. Even they're Corporate office said if they give us a discount that it will nullify the manufacturer's warranty. What a joke. Hope lazy boy knows they shouldn't sell they're product through Gardner White. Absolutely a disgrace. If I could take away the one star I would
-
February 2024 by Jeremy Kirtley
I hope this store goes bankrupt for allowing that cop to sit in their lot an pull people over all day
-
February 2024 by sweetbutterjesus
stopped by to use bathroom, that's about all they're good for.
-
January 2024 by Stu V
The Taylor store on Telegraph is open for business again. The store has been remodeled and is well organized and stocked. My salesperson was Bill M. , he was very professional and helpful.
-
January 2024 by Crystal Shipp
The have amazing furniture
-
January 2024 by Emelinne Limes
They have good customer relations, sometimes the store makes me want to stay. Everything looks good.
-
January 2024 by Anne Raczynski
I was really hoping to have a good experience with Gardner White but unfortunately my furniture was delivered December 11, 2023 and the couch was missing a leg. I had already gotten rid of my previous couch. Now I have a couch that I cannot use with family coming for the holidays, when I called, they said it could be two weeks for it to come in from the manufacturer. This is completely unacceptable. Very disappointed!
-
December 2023 by Nathan G.
Lots of options, but they said they had free weekend delivery then changed it on me. Expensive delivery fee, and the sofa I ordered was off-gassing so many fumes that it was giving me headaches and an allergic reaction, so I had to return it. I was out $500 by the end of this. Salesman was nice, but also disappeared when he made the sale and someone else ushered me out, which felt weird
-
December 2023 by Anna R.
After two years of owning a bedroom set, living room set and dining room set, not one thing has held up. Each item has a defect that ruins the look of the entire set. None of these items have dealt with anything more than typical wear and tear, yet nothing has held up. Two years is not long enough to be re-buying a house full of furniture because our original purchases look like they came from a garage sale. I have been extremely disappointed with the value of this furniture and will not be wasting my money with them again in the future. Don't waste yours, either.
-
November 2023 by Billie Jean B.
Great experience!!! Lots to choose from. No high pressure sales tactics at all. I will definitely go back to this store in the future!
-
November 2023 by Mattie Miller
I went her a buy a sleeper chair. The people were so unfriendly to me. I thought it was like before they left and returned. The lady acted like she didn't even want my business. I left. Very disappointed
-
November 2023 by sami koleit
Terrible experience terrible delivery overall terrible customer service lies in front of your face. Go to any furniture place but this one.
-
November 2023 by Donna Mohlman
Great place to shop for furniture
-
November 2023 by steve snycerski
Newer store just getting showroom set up
-
October 2023 by Terry S.
I recently purchased the WALLEN-6PC-SKT dining room table set from Gardner White, and my initial excitement turned into disappointment. I've had the table for less than two months, and the issues I encountered were shocking. The table, featuring a wood grain texture, had noticeable problems right from the start. There were various spots on the table that resembled permanent marker lines, which I assumed were part of the design. However, my frustration grew when I noticed what seemed like a split in the table's surface. This became a bigger concern as the paper-thin veneer started to bubble up due to moisture exposure, caused by using the table for its intended purpose - having meals. I filed a warranty claim, and a representative came to inspect the table. To my surprise, they claimed that since the table showed signs of use, it wasn't covered by the warranty. What shocked me even more was the reason behind the damage - the wood grain appearance turned out to be nothing more than a paper-thin sticker, not a genuine veneer. Apparently, even placing warm plates on the table led to issues with the glue. It's disheartening to realize that a dining table, a piece meant to serve its function, can't handle the heat from a meal without ruining its finish. The warranty, which I'm relieved I didn't pay extra for, wouldn't have covered this clear defect in quality because it showed signs of use. This experience has been frustrating, especially given that I've had the table for less than two months. It's disappointing to invest in what I believed to be a quality piece of furniture, only to discover that it falls short in terms of durability. Gardner White's customer service response to a clear quality issue is equally disappointing, leaving me with a less-than-ideal dining set and a sour taste in my mouth.
