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January 2024 by Mikala Pena
I took my grandmother in to do an exchange because the candle she received as a Christmas gift came broken. They didn’t have the same scent which wasn’t too big of an issue. I had the original order confirmation from the gifter so I had the order number to make the exchange simpler for the store. Upon getting to checkout the cashier was having an issue it seemed. She went to get another employee to help her. They then informed us that the original cashier had refunded the candle to the original purchaser. They both basically stood there staring at my grandmother and I. Then the second employee told the original cashier to get someone next time. So I then had to purchase the candle for my grandmother that was double the price the original purchase that was gifted to her as she’s on a fixed income. No one apologized or even offered any type of discount for the inconvenience. All we got was blank stares, not even a “have a nice day” when handed the bag. Employees clearly aren’t trained correctly and customer service is severely lacking.
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January 2024 by Jason Heien
So e of the scents are good, while other are not so great. The staff is very friendly and helpful, but I am just bummed that they discontinued my fave men's body wash (Bigelow menthe body wash).It was mouth wash for your body and EVERYTHING was minty fresh.
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January 2024 by Rodney Campbell (CMC Transportation Inc)
I loved the 50% off sale..
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January 2024 by Arteasha Watley
This is like one of my favorite stores. Today I went to pick up an order. And of course did more shopping…. Most of the time employees are nice and talkative but today was different . So it was a table that had a lot of different scents of hand sanitizer. I should’ve took a picture!! And some of the bowls had for sale but selective items.. I ask the lady KIM which or are all 50% because some say selective items she was rude and mean as she was responding to my question and I was cool but as I was talking to her she walked away smh… very rude lady.
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January 2024 by Jay Fun 2
Leigh is rude. She was rude to the worker at the register, also to me when I came in to pickup an online order. She probably needs to work in the back, not around people. Not sure if she was having a bad day or what, but clearly she didn't want to be there.
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December 2023 by Marina N
Love it. ❤️
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November 2023 by Sam White
The cashier was rude she didn't want to give me the extra discount I said the secret word then another cashier came to back her up when she rang up my four candles she told me they were $60 when I know they weren't so I left the store had my daughter go back in purchase the same candles and her total was $35 I guess you have to be some type of member or have a phone number on file to get the sale price
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September 2023 by Marcella Matney
Every time I go to the store I'm greeted at the door and all the workers are willing to help with any questions I have. The store is clean and welcoming.
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May 2023 by Sarah W.
Love bath and body works but this team does not exude the customer service expectation set forth by the company! Managers have horrible attitudes.
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March 2023 by maya graves
this worker yelled out loud in-front of the whole mall accusing me and my friends of stealing which we didn’t do and then proceeded to kiss her boyfriend after that should not be aloud and is very disgusting. please check the cameras and fire the short brunette chubby worker.
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March 2023 by Ella Schumaker
Worst experience ever a worker accused me and my friends of stealing from a store that was not even this one.Horrible service got screamed at outside of the store by this lady she had no right.Worst stereotyping ever she was outside of the store hugging her boyfriend and kissing him like that should not even be aloud when your working.This lady should be fired.I have always shopped at bath and body works and they have lost a customer thank you for understanding
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January 2023 by Vita R
I took advantage of the candle day deal yesterday. This store was completely stocked and the staff was amazing
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December 2022 by Cinderella Love
A plethora of inviting scents has always pulled at my nostrils every time throughout the years. There’s no way past it. It sucks you right in if you’re a female. The black hole of perfume stores. If anyone needs me I’ll be by the shimmering sweet parfum.
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November 2022 by Cinderella
A plethora of inviting scents has always pulled at my nostrils every time throughout the years. There’s no way past it. It sucks you right in if you’re a female. The black hole of perfume stores. If anyone needs me I’ll be by the shimmering sweet parfum.
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November 2022 by Alexandria Cate
I was just in Bath and body works at the Southland mall in Taylor and Jasmine and Michelle were just absolutely amazing. Very helpful, and patient!