-
August 2024 by Sarah Fellows
bought a car here today and it was an awesome, easy experience. Matt was so helpful and got us in and out of there in less than 2 hours with a new set of keys! 10/10 would reccomend to anyone who's looking for a new or used car :)
-
August 2024 by keith Norman
Very thorough and helpful.
-
July 2024 by John Fingerle
Service manager John was friendly, knowledgeable and informative. Replaced the auxiliary battery in my Grand Cherokee.
-
April 2024 by Donna Benkarski
Super Friendly ! GREAT SERVICE! First time there ! They laughed at my jokes. I will be back !!!
-
December 2023 by Kaitlin Rayes
Exploiters, sketchy and unprofessional. Called to make an appointment with the service department knowing exactly what the problem was. The soonest they were able to get me an appointment was 10 days from then. Had my car towed there the day before my appointment as instructed. While in the waiting area, a mechanic came in and began insulting us to another worker and complaining about the condition of my car. Rotors had been replaced 1.5 weeks before then (any worker I talked to was made aware of this), but the mechanic insisted they would need to be replaced because they weren’t “original.”
I called 3 days after my appointment to check the status and was told that they hadn’t been able to look at it yet. I arranged to have my vehicle towed to a different establishment the next morning. When the towing company got there they were visibly upset and tried to charge the driver $50 for a “diagnostic fee.” Mind you, this would have been a total of one business hour after I was told they hadn’t started on it yet. Took it to Richies in Harrisville and it was done in less than a day. Runs beautifully and no new rotors needed.
-
November 2023 by Jeremy Dosh
Not happy with Zubek's service department at all. This is NOT a full service shop. It is at best a tire and oil change shop. Do not give them anything of any significant mechanical repair, because they are incapable of diagnostic work and will let your car sit while they do the "easy" work instead. Very disappointed. As a licensed mechanic I would not bring any vehicle here.
-
September 2023 by Emma Lauria
Trustworthy people. Great service.
-
September 2023 by Margaret Mary
Our third vehicle from Zubek, wouldn't consider elsewhere. Treated like Royalty and top of the line customer care!
-
September 2023 by PAMELA NEELY-BLAYLOCK
I have a 2007 Commander that needed a lot of front end work, and some other more minor work/repairs needing to be done. I bought my Jeep from a dealership downstate, and it had only been serviced by other Jeep dealerships - with one exception (it was a tire shop in Rose City that stripped my splined lug nuts, ugh). Since moving north permanently 3 years ago, I'm so happy to find a Jeep dealership locally that I can trust. Zak and John were wonderful, explained everything fully, and went over my Jeep thoroughly as I asked them to do. And shout out to the lady in the front office who let me charge my dead cell-phone! I happily recommended Zubek, and will be a repeat customer for regular service and any future repairs. Thanks again!
-
August 2023 by Rachel Ranger
Not a good experience?My husband and i took his truck in for a tune up and sensor replacement.Almost $600 and 7hours later,we get told that 1 of the plugs end blew of into the engine and went out the tail pipe after causing significant damage to the pistons and motor.Wev had this truck 7years,never once had a problen with the motor and now the truck is sitting in my driveway because its wanting to stall and running really bad,they say it was like that but if it was we wouldv had problems with it running and we didnt,so now we are out a very nice truck and their not willing to take blame...i def dont reccomend going here.
-
June 2023 by Ailla Asselin
The people in West Branch Michigan are very accommodating. The lady replaced the bulb in my light.
-
March 2023 by Leta Thullen
The service people were very helpful!
-
February 2023 by Nancy Lenhard
John Zubek is so kind and honest and anytime I have a question he is SO available! Matt and John found my perfect vehicle and I couldn't be happier! The service department is phenomenal! John and Zack and the whole team works wonders and always under promise and over deliver! I will ALWAYS go to Zubek,'s for any of my car needs.
-
January 2023 by Keith Lunn
They worked with me but was disappointed. I had an issue with overheating on trips. I told them the thermostat was already replaced. They changed out the water pump. Was told he was 99 percent that was the issue. I asked if he checked the radiator first just to make sure, if not, at least a test drive, I was told they didn't have time for that. You going to really say that to a customer? Well trusted the issue was fixed anyways. On the way downstate, temp went up but didn't completely over heat. So I figured whatever. Took my kids on a drive to watch my daughter cheer lead. Veichle overheated once I got on 75 right after getting into West Branch. I feel someone that does good work should verify before I take my kids halfway across the state. At least check the radiator before making a call on what is faulty. I feel like I wasn't cared for and they made guesses. I was told there service code and he used the term "check it the old school way". Well they didn't check other parts to see what the fault actual was. They made a guess and gave me 99 percent sure BS. I also originally bought this 2013 Journey from them. I don't feel like I was treated like a loyal customer. I don't like the feeling if I drive somewhere, I might get stranded.I get no one is perfect but making guesses on issues isn't a good thing. I feel the radiator and heater core should have been checked before just saying it's surely the water pump because thermostat was already replaced by someone else.
-
September 2022 by Daniel W. HANNINEN
Great dealership, love my new Gladiator.!!
