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August 2024 by jerry williams
With the exception of ONE check out person, the hourly workers are great !!! The new decisions from management are both laughable and frustrating---- ONE person at the meat counter is stocking shelves 100 feet away , so we wait and wait--- ( not his / her fault )the New sign in bold letters say's Meat and Seafood----but there is no meat ----All seafood uuuugggggghhhhhhhh
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August 2024 by Mike Fayfer
Starfish great. Good loyalty program. Meat options/selection is often disappointing.
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August 2024 by Debbie S.
First time at this Kroger's.. Lisa at the Customer Service Desk was very pleasant but the Store Manager on this day (7/27/2024) was quite rude.
I will revisit and if this Manager is rude again then I will report him to Corporate Office. It's NEVER ok to be rude to a Customer especially if you're a Manager. Unacceptable!
Maybe he was just having an off day. We all do sometimes so I'll let this go.
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July 2024 by Adolfo Ausín
Great store. Frequently good sales.
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July 2024 by Denise Zeemer
Kroger pickup saves me time. Staff is friendly. Easy in/out.
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July 2024 by Heide Loney
Kroger Bakery and Deli people in Swartz Creek were fantastic! The website was wrong.
I pre-ordered food for a bridal shower. The bakery called to let me know they no longer offer the minicookie platter. I went in to see my other options. The young lady working there was delightful and helpful! She went above and beyond to provide exceptional customer service. (She mentioned she was new to Kroger. I hope they treat her well and hold onto her.)
The gentlemen in the deli were very friendly when I picked up my sandwiches and fruit. One of them told me he assembled the chicken salad croissants, and it was his first time doing so. He had every reason to be proud; they looked good and tasted better.
They only mistake is I believe I received whipped frosting instead of yogurt dip. (There was no "tang" to it.) No one complained, and I feel the amazing attitude of the staff more than compensated for any minor error.
Thank you, Kroger Deli and Bakery staff, for an unexpected pleasant experience.
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June 2024 by Donna Riley
I love krogers.
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June 2024 by Robert Holtz
I got the worst customer service from the self checkout service lady today. I went to pay for my orders with 3 different cards and when I got to my EBT it refused to take it and the lady says there nothing I can do with a attitude and then she must of got a service manager and then she was getting a attitude and basically took care of it. The self checkout lady said this is what wrong with it and the manager said yeah I know. It basically was the worst customer service I ever dealt with. If I had my way they wouldn't even get a 1 star.
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June 2024 by Julie Ann
We got some gas.. and sat in the parking lot cuz the ladies that I rode with had to have a smoke before we got on the road back home from the business trip we took to Troy, because there was no smoking ? in the rental car
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June 2024 by Gaynell Blumenschein
Like store nice has sushi counter
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June 2024 by Pamela P
I dont like self check out to start with, but Kroger has the most annoying I've ever used.
Too much dialog going on. It's confusing and distracting.
If you need a clerk to watch over and assist you in finishing your purchase, it's just too much.
Produce is nice, store is well maintained, dept staff was helpful. But I'll shop elsewhere because I feel uncomfortable with the process of buying my groceries. And prices are slightly higher than other stores.
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May 2024 by Carol brock Rathburn
Same Higher and Higher Prices.?
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May 2024 by Glenna Tillman
Order ready early, was loaded and on my way home within 10 mins of check in. Great service!!
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April 2024 by Darryl W.
I work at a Physicians office and we often test for Covid, Flu, Strep etc. so, when the Pandemic started I began picking up my groceries, this way I don't spread my possible germs. This store and the folks who work here are amazing.... Always friendly and helpful, I seldom have anything replaced. In fact I drive a little out of my way to come here because I've had bad service at other grocery stores.
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April 2024 by Rod Town
Pharmacy was good,
