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March 2024 by Ali E
They are awful employees! They are rude and slow
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February 2024 by Adel Kiryakoza
I shipped an ipad for my son on Feb 10. One week later, only a label was created and UPS never received the package. The employees were not cooperative and refused to help locate it. I went to the UPS center in Madison Heights and they told me that my package was never scanned anywhere outside this store and provided me with receipts documenting this. Going back to them, they had nothing to tell me apart from "file a claim".I don't have a word to describe this awful experience. I would seriously advise anyone to think twice before shipping anything of value through this store. A package lost like this, what an irresponsibility.
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January 2024 by Kevin Z
Fast, convenient UPS dropoff location!
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December 2023 by Mike Rogers
Staff was very friendly and helpful, even with the chaos of the Christmas season around. A level of attention and customer service that generally doesn't exist anymore. Much appreciated. No more USPS for me
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October 2023 by R Pon
I came to this location to ship a pair of shoes. I bought a box from the girl working and she offered to package and ship, come to find out she stole my shoes and shipped an empty box. The store is no help in getting anything resolved. I’ve shipped thousands of items with ups and never had an employee take an item.
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September 2023 by salik
Good location, doesn’t try to hustle you for $3 per Amazon return
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July 2023 by kutti Anish
This is great store and great employees. Sarah was very helpful and welcoming employee and she helped me with all my photo copy needs.
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July 2023 by J J
I've been here on several occasions and never once have I had a bad experience, but today I feel like the service from Josh was just above and beyond. Great customer service and great attitude, which I count for even more considering it was the end of the day.
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June 2023 by Jillian Jones
I've been here on several occasions and never once have I had a bad experience, but today I feel like the service from Josh was just above and beyond. Great customer service and great attitude, which I count for even more considering it was the end of the day.
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May 2023 by Cristina Ciora
I had the most beautiful and professional experience today while visiting UPS store. There were two young gentlemen Joshua Johnson and John Tebenske who were very polite, considerate and professional. I have never met so polite and helpful young people as these two ones. I went home so happy and satisfied with the services they offered and I had this feeling of being valuable because this two young gentlemen treated me with so much respect. I will find reasons to go back to USPS only because they offer the best services in the whole world.Regards,Cristina Ciora
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January 2023 by Lauren Haight
Your employees are extremely rude. Hailey R has been nothing but rude for days. All I did was say, “that doesn’t make sense.” Only to get cussed and hung up on. She has now continued to call and harass me. Not a great look.
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January 2023 by Sammy Nandwani
Was amazed by how quickly and friendly Kennedy helped me! Did such an incredible job helping out and was so helpful in explaining the shipping process!! Josh was also extremely helpful with helping with packages as well!!
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December 2022 by Mariam Safeh
Only UPS I’ll go to mail or drop anything, Hali is phenomenal and is so helpful. She goes above and beyond to make the visit quick and smooth. She is very knowledgeable and keeps the line short or moving.
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December 2022 by Jackie Parke
I came in to return a bunch of Amazon items and Kennedy was so helpful. Many items were shipped separately, so there were a lot of return codes to find, and she was so patient. Definitely a good experience
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December 2022 by Turbo Tree Care
People at this place are amazing. I always go here to print our stuff out and Kennedy is awesome.