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“I cant express enough my appreciation for Matt at Big Toys. I was fortunate to purchase a pinball and arcade game from Big Toys within the past couple years. We had ongoing issues with the arcade game, in which Matt and team tried to resolve, but he knew I was not 100% satisified with the game. After owning the game for 2 years, he offered such a generous solution to trade me out with another arcade game, which he knew I was interested in.They are experts in their field, but also experts in customer service. I'm not in the market for another game yet, but I will find every excuse to be, just to continue doing business with Big Toys.”
“I just really want to shout out the manager who drove all the way to our home in New Baltimore to personally deliver our balloons after the uber driver bailed. I was so grateful for his excellent service and really wanting to make sure our party was great! So incredibly thankful for him (literally) going the extra mile. I forget his name (Brian maybe?) but I could thank him a million times! THANK YOU!”
“I was online shopping and an item that my daughter was really hoping for was no longer available. I called the Sterling Heights store to see if they had it in stock. Luckily, they did! Tamara was who assisted me and she was super friendly and accommodating! She helped me purchase the item and is having it shipped to my home! My daughter is going to be so excited! Great customer service!! Thank you!”
“Haven’t been to a GameStop since 2018!!! And I just got my new Xbox!! They had all the games I was looking for plus some Game Informers!! For sure coming back!”
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“I've just recently started coming here & this place is not bad for your hobby needs. I collect die cast model cars & they have a pretty nice size inventory. The service has been great both times I've been there, but the only thing I wish they would do is put my loose cars in some type of box with paper or bubble wrap. These cars are very delicate & putting them in regular plastic bags just doesn't work. When I got home I noticed a mirror had come of one of the cars I purchased needless to say not happy.”