Sephora at Kohl's offers a wonderful experience for customers seeking beauty products. Employees are knowledgeable, patient, and kind, using samples to help choose the right products. New customers find helpful staff who present options for foundation and other items. The store’s manager and team are generally nice, though some staff need better register and product knowledge training, as false information sometimes occurs and is later corrected by another employee. Despite a recent issue with a sim card that required a long phone call with tech support, the store remains a favorite for its top service.
I needed a new foundation and wanted to make sure it was a good match - the lady working here was really helpful and found me a few new options!
August 2023
Nothing much to say... It's a Serious in a Kohl's. Exactly what it sounds like.
September 2022
The employees and manager here are super nice my only complaint is some of the employees don’t know how to fully work registers and have given me false information without confirming then later getting corrected by another employee maybe better register training and product knowledge training but other then that they... read full comment
