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“Ray was so incredibly helpful and patient with us as we looked for a new mattress. He listened to all our needs and wants and made sure we walked away with exactly what we wanted. Highly recommend working with Ray and Mattress Firm!”
“Joe was very informative and steered me toward the mattress that fit my needs. He didn't hurry me or try to upsell me and gave me a GREAT deal on a top line Beauty Rest mattress, base and pillow. Thanks, Joe!”
“My wife andI went to the Sleep Number store in Sterling Heights, MI on Hall Road.Sales Rep Bobby was well versed on the Sleep Number bed lineup. He quickly and confidently answered all of our questions. I was able to test the mattresses while he described the features in more detail. He also shared the return policy with us. We are having issues with the Gardner White's return/exchange policies for my wife's new Tempurpedic mattress. Beware! They don't tell you that you HAVE TO BUY their mattress cover at the point of sale to be eligible for a return/exchange and to be eligible for the 10 year warranty. She has a mattress pad already, but was not made aware of that policy, and was told she cannot exchange the mattress even though it was delivered this morning. Sleep Number mattresses can be exchanged after a 60 day break in period. There is a small fee for pickup and removal of the returned/exchanged mattress, but I can use my own mattress pad, if I want, or purchase a new one at their store. Return/exchanges are NOT tied to any accessory purchases!Bobby did not press or bully us into a purchase. Two of my sister's have Sleep Number beds and they love them! I am confident that I will love the Sleep Number bed, and that Bobby will help me through any issues I might have. Excited to get my new Sleep Number bed! Thanks Bobby!”
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“Jade helped us with everything we needed and gave us valuable info on the different couches/fabrics. She helped us get a great deal and would highly recommend checking out Value City Furniture instead of other furniture outlets.”