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March 2024 by JA N.
Came here for the first time in 2023 when I hit something on the road and they were able to do some quick body work next day. I decided to come back in 2024 to get some much needed maintenance done. I originally dealt with Mike last year and on the phone who was wonderful and gave me estimates right away that was at least a few hundred dollars cheaper than other places I called around for. When I took my vehicle in, my issues were actually something else but the prices were reasonable. Since I was getting a lot of work done they assured it would all be completed on the same day, a Saturday too! I will be coming back to them always with any car related maintenance.
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January 2024 by Sandra Martin
Amazing and reliable service from this shop. I highly recommend Breaks Express for your automotive needs!
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January 2024 by Matthew Payne
The mechanic did things to repair my car that I needed to have repaired but the main problem I came there for, after 3 return visits,he just can't seem to repair. So I'll have to go elsewhere.
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January 2024 by Amanda T.
**GO SOMEWHERE ELSE!! DO NOT PROCEED!!** Wouldn't you know it New Years Eve my brakes started to go. You couldn't tell in the pedal. No grinding. Nothing. Just full out scream from my rear passenger side. Anyways, I decided to call a few places. When I called here Tony, the shop manager answered. He was super nice. And although he was a bit higher than the others Tony was super nice. I dropped my truck off and asked to call with what they found. 2 hours later I get a call.. I must admit I grew up with a master mechanic. My dad works on big machines. My brother owns his own shop. I may seem very naive but I am not! He started with brakes, rotors, calipers, and control arms. $2660.00. I just bought this Grand Cherokee 2 months ago. Certified. It's just a few years old. After picking up my truck and hitting 2 more shops.. the last shop I asked to see what was going on. I was able to see with my own eyes that there was absolutely NOTHING wrong with my control arms, my ti-rods.. I ended up at another shop that let me visible inspection my vehicle. Do not go here!!!!!
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December 2023 by stephanie Hall
Very reasonable and honest mechanics. Tony and Matt took the time to explain what was going on with my car. I’ll be back!
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November 2023 by Aracelia Hitzing
I had my van towed there twice now unfortunately the second time my engine blew but Tony was really nice and the guy who worked on my van ( Matt) was super nice and very helpful. I would definitely recommend them and if I have any more car issues (?? I dont) I will be taking it back to Matt ?
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November 2023 by C C
These guys litter their stickers all over Sterling Heights. They blame a hobo for doing it, but apparently the hobo gets new versions of the sticker when they update the design or change the price.
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November 2023 by Brandy Baird
Worst experience they tried giving me an estimate for a wheel hub at 315 each and it is only 50 dollars anywhere else 100 tops if you go top of the line and that does not include labor so definitely a rip off don't believe anything they say as soon as they see you are a female they jack the prices up
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November 2023 by Pamela Tetenborg
I find the bad reviews unbelievable, I have nothing but love for these guys, finally found an honest mechanic....
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September 2023 by D B.
Long story short: Best Price (I checked with 3 places). Best customer service I've ever seen (if you read the long story long I will give examples). Fast turn around time. Long story long: I went to two other places that do breaks and rotors. I waited at the other places for 35-53 minutes before I was given a quote. Not a big deal. At Brakes Xpress I only waited 18 minutes. Lawrence the mechanic was swamped and STILL made time to come out and sit with me and tell me what he noticed and to ask me what I noticed. I also got to see Eric who runs the front of the house in actions twice. The first time a woman in her late 50's early 60's pulled up in a car that had definitely seen better days. She came in almost belligerent. Making demands about how much it should cost her and she was being rude and interrupted Eric no less than 4 times as he tried to explain to her what she would most likely need repaired on her car. She insisted that she only needed the brakes done. Eric calmly with no change of inflection in his voice told her that she needed to get her rotors done as well as the brakes because if she only got the brakes done it wouldn't stop her steering column from shaking. Which she complained about. Eric took his time with her and let her interrupt him and still treated her very kindly. She came in almost mad for no reason and left apologizingly to Eric because she realized she had mistreated him. I have rarely seen someone so good with potential customers as Eric was. I didn't even have my quote yet but I was already certain this was going to be my new go to shop for my car. The second time was when I dropped off my car the following day for the work. A man went in the back to try and tell Lawrence what HE thought he wanted done. Lawrence kept his cool and kept trying to explain to the man why he needed to have certain things done. Pointing out stuff to the man. Eric went back to assists and everyone stayed calm. I was blown away. Eric and Lawrence make a great team. Truly. Lawrence whom had several cars he was working on came out and SAT with me. He clearly knows cars and still spoke to me like a human and even made some good jokes which I appreciated. He walked me through what he saw and recommended new brakes, rotors and 2 new front tires as I hadn't kept up with getting them rotated at every oil change. I was so happy to pay the bill in hopes these guys will continue doing such a great job and treating everyone so well.
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July 2023 by Jennifer C.
Last year I went through H E L L with my car and I couldnt figure out why it would just stop when I was at a red light. I took it to the dealership where I got my car from (which I will review later because please avoid that place) and after TWO MONTHS they gaslit me and told me that my car was fine. Well, it did the thing again and at this point I was convinced that I needed a crank sensor because I refused to buy a new car. I called around and most places were charging triple what brakes xpress quoted me. This place fixed my car in three hours on a sunday and I left there feeling accomplished and respected. I just replaced my spark plugs here too a year later and the service is still excellent and afforable!! Thank you tony and matt!
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June 2023 by Brent Kish
This is the worst experience I ever had going to an auto mechanic. I went in to get my radiator looked at and he told me I needed an oil change. I will never go back here again. And after it was all said and done when we came back to get our car they had lost the keys for the car that was in front of it and I had to wait a half hour for a employee to come back with the keys to the car that was locking my car in.
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May 2023 by Toptech1
Do not trust Tony, the owner, or his mechanic Matthew. They will run fake charges and repairs on you.If you complain about any of his fraudulent charges, Matthew will get mad and tell you to get out!
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May 2023 by Ali Kanaan
Super professional people great customer service very helpful and honest affordable price very friendly and Tony very nice guy very good customer service and he will try the best to found you a good offerThank you guysService: General repairs & maintenance
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March 2023 by Tony Gomez
Great place these guys are very helpful definitely recommend!
