Went into the bank and asked for copies of my statements. They said the system would possibly charge me per statement copy but could not give me a definite answer. I have never been charged for statements inside a branch. These bankers are either to lazy to help customers or need to be retrained.
January 2024
Called the branch all morning, over 10 times, and no one picked up. Had to drive almost an hour to file a dispute for a transaction at their office, and was told they couldn’t service me. What kind of bank and unprofessional staff that can’t handle being short staffed and decided to ignore customer calls.
January 2024
Went to exchange foreign currency as I've been with the bank for a couple decades to have a mean bank teller scold me and lie about being able to change currency. I know she was lying because the customer service representative confirmed the branch can do it. This location deserves its bad review score.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.
