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“I recently set up my first bank account here, highly recommended! The person who helped me get set up was Melissa Babcock, and she was very kind and helpful. I will be banking here for a long time as I see it.”
“I was extremely upset with how Jennifer handled herself and towards me. However, at this branch, Felicia was amazing and actually cared to help find a solution to my problem. I am so glad I went to this location after my frustrating experience at the main branch. I was heard and taken care of professionally and respectfully. I appreciate being given the chance to explain my situation to find a solution.”
“Horizon is a great place to bank. Our local branch in Big Rapids strives to serve it's members as well as the community. Everyone there from tellers to management makes you feel like family.”
“Chip Exner, Mortgage Loan Officer, is the absolute best!! Not only was he the easiest person to talk to, but I will forever be grateful for all of his time, information, and his clear expertise throughout the home buying process! 10/10, 2 thumbs up, 5 stars!”
“Couldn't be more satisfied with their business banking service. They are attentive, cheerful, and always willing to go out of their way to help. I never fail to drive away with a smile on my face. For those that complain about the people in the drive-thru taking too long, yes that is probably me, you have my apologies.”
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“I've never had to wait more than 5 minutes at this location. The tellers are kind and knowledgeable. FYI, the entrance is the same front set of doors as the urgent care”