Richardson Ford is highly praised for its friendly, professional, and efficient service. Customers appreciate the quick turnaround and the attentive staff who listen carefully to their needs. Salespeople, like Jeremy, are noted for being friendly, thorough, and helpful, especially when searching for the right vehicle, whether new or used. The dealership is recognized as an excellent place for both new and used cars, often offering cost-saving options for used vehicles. The service department, led by Kevin and supported by knowledgeable advisors like Ken, consistently receives high marks for their professionalism, courtesy, and communication. Customers value how they keep clients informed about their vehicle’s progress and how they advocate for them with warranty companies. One customer highlighted how Kevin personally followed up after a motor hydro-lock incident, even arranging to deliver the vehicle back home, demonstrating exceptional care and commitment. The staff’s willingness to go above and beyond, including providing loaner cars and pickup/delivery services, leaves a lasting positive impression. Overall, Richardson Ford is known for its fast service, fair pricing, and inviting environment. Many customers return regularly for sales and service, confident in the dealership’s dedication to customer satisfaction.
Everyone was extremely polite and knowledgeable. I'm done looking for a good mechanic shop... I found one... Richardson Ford
November 2025
Richardson Ford's Finance and Sales team where extremely kind and patient with me while I shopped for a new car. They walked me through the process and made the experience enjoyable start to finish. I recommend the sales staff, especially Brandon B. to help you through your next car purchase experience.
October 2025
Been going to Richardson for service for years always have a great experience!!! Best price around for oil change.
