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November 2023 by Christy
The owners worked with me so that I could arrange to get a new stereo installed in my boyfriends car before he got it back. Amazing service and they truly care about what they do!
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November 2023 by Joe Pugliese
Took my work truck here for a coolant leak that ended up turning into quite a few other issues that took a couple weeks to fully figure out. They were fast with quotes and updates on what the issues were and held true to timelines. Extremely happy with the care and time spent on the vehicle and the deals given for fixing multiple things. Highly recommend!
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November 2023 by Jon Hallman
I've driven the same car for over 15 years and taken it here most of that time. I've had minimal problems with the car which is always a good sign. No real pressure to do additional work that you decline, offered as suggested work on your bill. My only issue would be that it does take longer to get your vehicle back than it used to for similar type work even when you schedule a morning appointment. Perhaps short handed or more customers than before? They used to have their own courtesy vehicle to take you back and forth to your home if you don't have a ride but for my last visit, they set up an Uber.
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October 2023 by Evan Couto
Rick and the employees at Shores Car Care take customer service to a new level. I personally had issues with an insurance claim and they made sure to help in every single way possible. They went above and beyond anything i would expect a car service shop to do. 10/10 would recommend for any and all car needs!
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September 2023 by Barty Smith
I've been having the worst luck getting quality auto services . When Google referred me to a place near me , I was absolutely skeptical and at my wits end. Shores Car Care was first on the list , so I called, from the moment Richard answered the phone I knew this was the right place and I was in good hands. Very professional staff and the atmosphere was so welcoming and clean. My Mercedes Benz actually has never handled better. I had suspension work done, saved big bucks compared to dealer prices. I'm floating on a cloud again. I would definitely recommend and frequent this establishment for every car care need.
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August 2023 by Rachel Wolfe
They knew my Volkswagen better than anyone else, including the dealership, and the customer service is the best I’ve received anywhere. No surprises, straightforward communication, no talking down to me (a woman), and high quality work. I can’t recommend them highly enough.Services: Auto engine diagnostic
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August 2023 by Prudence Cole
This is the first time I took my Mini for service outside the dealership. Shores accommodated me even though I showed up on the wrong day, diagnosed the noise problem and did the repair, returned my car in a day and a half and the charge was very reasonable. I will not hesitate to use them again.And they were very nice to work with.Service: Auto brake repair
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August 2023 by Stephen Dershak
Guys did a fantastic job with my 13 year old Subaru that I had little expectations for. Running great and worth every penny I spent. I’ll be back again.
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July 2023 by Mr. Max Effort
I have been having my van serviced at Shores Car Care since at least 2013 or 2014, perhaps earlier. I used to live in the Shores and they were convenient. After moving to Fraser, I still returned to the Shores to get my van serviced. I friend asked me why I didn't use a service closer to my new home. I replied that I trust the folks at Shores Car Care Center. They know my van; they know me. My van is old enough to vote and it runs great (174K miles and counting), thanks to their excellent, honest service. They honor their warranties. Items indicated below cover not just my recent service, but the many services performed for me over many years.Services: Electrical repair
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July 2023 by Josh Dessinger
Charge too much in labor, just about $3,000 in the hole from here and still have issues. Took my vehicle to a 5.0/5.0 rated shop near me and was told this place did a terrible job with the service. Car now has no issues and satisfied. Look elsewhere.
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July 2023 by Summer M
A few years ago I went in with a free oil change coupon my dad gave me. 3 hours after the oil change they made me sign a paper stating my car was unsafe to drive off the lot. I got half way down the road and noticed I had nails in my tire. I took it to the nearest shop who said the nails were purposely put in. There was no way I could have ran them over in the way they were placed. I will never come here again nor let anyone else come here!
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June 2023 by De'Vona Robinson
This is definitely my favorite car care place. Rick is Amazing! Very friendly, knowledgeable, and honest about what your car needs. My vehicle is running like it is brand new! I am so excited and happy with the service at Shores Car Care!
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May 2023 by Sue Jarvis
Beware of Shores Auto Repair they put oil change stickers that say 3000 mile oil change with synthetic oil when it has always been at least 6000 to 8000 for a Subaru. When I called and asked why they did this Rick said that that is their policy for the customers benefit. I said you are ripping people off and he put me on hold. I hung up and he left me a voicmail saying it was a mistake with their software-totally changing his story. He offered to put a new sticker on my car...I believe after the way the manager gave me the misinformration and the owner not listening to me, talking over me, and raising his voice, that it is probably because I am a woman. I had a fleet of 25 cars for over 30 years and never have I been treated like this, it was aweful. 2 years ago they lied to me about a repair cost, the guy said it would be $600 (we went thru line by line 2 times) and when it was done he demanded $750 for exactly what we had agreed on. He did take a little off finally. Because they are close to my house I gave them a 2nd chance.The owner said that guy who misquoted was totally honest and would never do that-so basically he called me a liar. What a mean man he is..Does anyone know a good auto repair in St. Clair Shores close to 13 and Harper?There are numerous bad reviews on Google, here is another guy that says the same thing about the owner n his Google review:Google Reviewfrom 7 months agoHorrible experience. Charged me 2 grand for u joints. I ended up replacing the ball joints myself shortly after and found they never replaced my u joints.. My u joint is frozen solid. No where near new. Highway robbery. Owner is a rude, know it all. Wouldn’t recommend in a million years.
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May 2023 by christina wood
Just needed an oil change, but they got me in quickly, understood I had to wait on my car so they tried to hurry. Great customer service and they also support the Detroit dog rescue. ???Service: Oil change
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February 2023 by miles hutcherson
Had my car towed to Shore's with transmission issues. Needed a replacement. Dealt with Rick.Rick gave me an estimate which sounded high, but transmissions are expensive. I was now stuck in that bad position of do I spend thousands of dollars to install a new transmission or walk away and buy another car?Rick then read off a list of things also wrong with the car. They were not asked to inspect the vehicle. But he already had.Frankly, I did not know what some of the things he listed were or if they were major or not. He explained them and listed the prices to fix them making giving me the information to make my decision. A decision that he understood would mean his shop would not do that service.He was then kind enough to allow me to keep my vehicle in his parking lot for 5 days while I sold it and looked for another car.Had them inspect the vehicle and that went well.As it happens a couple weeks later a co worker blew their engine and needed an engine swap. Sent them to Shore's. He spoke with Rick and had a similar experience. Spoke with my friend at length and gave them geeat and honest advice that was both extremely helpful and cost them that particular sale.I am ecstatic to have found an auto mechanic who is more concerned with the customer making the right choice than just making a big sale.Obviously they are re both of our new regular mechanics.I should point out that their interior is clean and comfortable if you need to sit and wait.Services: Transmission
