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October 2023 by Brian Butler
Very helpful staff. Great old-fashioned customer service.
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September 2023 by Marissa Jones
Every worker here is incredibly kind and knowledgeable. The customer service is a huge step up from Home Depot or Lowe’s. Support the small shops!
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September 2023 by Living life
The place you go for project needs! When you cant find you just ask.They always have more then enough staff on hand. The staff has always been able to answer any questions or provide any hard to find materials. Or at least another solution to the problem. They also offer a rewards program to honour your buisness.
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September 2023 by Herbert A.
with all due repect to the big box merchants you just cannot provide thr same level of service you get at gilbert's hardware in st. clair shores.hands down there is no one out there to match up with this hardware business.
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August 2023 by Jane R.
There is no better hardware store anywhere! You are always greeted at the door and one if there knowledgable staff asks if you need help with anything. They offer ideas, tips and actually teach you how to do simpler tasks like replacing a cord or unplugging a clogged drain. my trip today was to get a modified phillips screw for an old cabinet hinge that they cut to size for me. They trimmed 3 different screws to give me options. My bill was 15 cents.... eEveryone in the neighborhood had stories of praise. The best.....
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August 2023 by joyce b
Prices are reasonable. Friendly people. They won't cheat you
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August 2023 by William Lee
So I'm repairing a very old laundry tub drain that's leaking, the old drain parts just crumble in my hands.The PVC plastic replacement parts found in my Google search were stupid expensive - $60+ (and you pay shipping) for a plastic drain assembly for a double tub laundry sink! For that price they can keep it!I had watched a unrelated plumbing video from Gilbert's Pro Hardware on YouTube and from going to their website I found that they were located a couple of cities over from me.On a lark I fought rush hour traffic and drove to their store to see if they could help me.The parts they had were not the exact replacement parts for my drain but they did fit with a little massaging, the drain don't leak anymore, I didn't have to pay and wait a week for shipping, and all of the parts cost less than $38.Some people get caught up with wanting the"exact replacement parts" thing and will play the "buy it and return it if it doesn't fit" game, that's time and money wasted IMHO.when it comes to old plumbing, a experienced hardware person that understands what you are trying to do is invaluable.
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August 2023 by Kathy L
Mr. hardwate youtubes are the greatest. Staff is also very helpful. Highly recommend.
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August 2023 by Brandon Lake
One of my favorite hardware stores around. All the employees are extremely informative, helpful and just flat out kind.
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August 2023 by Eduardo Garcia
I have been shopping at Gilbert Hardware since 2013, the store is always kept clean and stocked. The recent updates which include the rearranging of aisles and the new LED lighting make shopping there even better. The staff are always friendly and helpful, keep up the great work and service.
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July 2023 by Phil Smart
No other place. I would rather go Good, friendly service, very smart individuals
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July 2023 by James Donnelly
Thank you Gilberts Hardware for having that refferral list for us to pick from.I just had the pleasure of hireing Five Seasons Tree company from it! outstanding workmanship,price and honesty! thank you George Sperry and crew!
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June 2023 by Kelly S.
Neighbor loaned us his edger. The blades flew off. Rushed over to Gilbert's. Guy was awesome. Fixed the broken plastic piece and replaced it with a sturdy metal piece. And no charge!!! Never happen at the Depot. I love this place. Besides, I'd rather support small businesses.
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June 2023 by Dominick Gay
I came in a couple of weeks ago looking for lawn mower OIL. This was my first time ever buying mower oil so I thought I could come in and ask what they recommend. I was very clear when I asked in exact words "hi. I'm looking for oil for my lawn mower." The employee asked "is your oil and gas separate or is it a 2 in 1" I said separate. He then hands me a bottle of what I presummed to be oil. I then thank him for his help. I go put this "oil" in my mower and it wouldn't start up anymore. I had it looked at, I showed the person trying to fix my mower what I was sold and instructed to put into my lawn mowers oil tank. Turns out that oil I was sold was actually hybrid FUEL. So now I'm out a lawn mower that I paid pretty good money for. There's no way ill ever return to this store and I'll make sure everyone I know in the area is made aware of what transpired at this establishment. Absolutely pathetic customer service.
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May 2023 by Cynthia Miller
Great customer sevice and they have things that home depot doesn't have
