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October 2023 by Nicole Schmitt
Very friendly and knowledgeable staff
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August 2023 by Brent Kish
Terrible. Agreed on terms and company is violating them in every way possible. Shook on 30 days being a new customer status. Waited and tried to cash a check. Bam. Naw customer service says 60 now we're keeping the check. Bummer. Guess it will be 5 days like we agreed as the maximum? Nope at least a week then they tried to say maybe another week to see how mad I would get LOL ?. Mad enough to write a review guys. They didn't care. I asked why they withdraw my money I had in there they stole every dollar I had they said they do that if your trying to cash a check as a new customer. So if they want they not only take weeks to cash checks and put any money you had on hold until the check clears. I found out they took what I had to live on in the grocery line yesterday. I told everyone I'm a new citizens Bank customer they are embarrassing me taking my money not cashing my check. Why would you take what little I had to live on? Completely dishonest and I can't wait to get my money and close the account it's been a nightmare. If you cash a check they may take your money that's already in your account!! Thinking about filing with the courts for breach of contract many times over. Dishonest. Rude. Honestly I think it's criminal. Do not bank here!!!!!
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June 2023 by Helen Hancock
I really like the teller named Cindy she is always friendly and helpful.
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April 2023 by Darius Wright
They trying scam me out of my money even if I had available balance on my I had paid for all the purchases that I made that was on hood and took me to the negative.
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March 2023 by Aimee Matheson
Haven't had many issues while banking here but lately things seem like they're going downhill. Not specifically this branch, the company as a whole. Banking hours only til 4pm...seriously? Most banks are open until atleast 5pm. That's why it's called "banking" hours. But I guess we're supposed to just do everything digitally. Very disappointed in this company. Been a client for almost 10 years, but will be taking my money elsewhere.
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February 2023 by Brandi Pratt
DO NOT trust your money with this bank! The employees at this individual bank have been great but citizens bank as a whole is awful including their incompetent customer service. You’re balance shown after your pending charges will not be you’re actual balance. They will somehow make it so you are a few dollars off and overdraft you. Customer service has no answers for you and just goes in circles with no clear information except that your pending charges should reflect what your actual balance is and try to gaslight you just so they can continuously steal money from you each time.
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January 2023 by R M
Nice little bank with wonderful staff that greets you upon entering.
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January 2022 by Chris Codish
Incredibly usurious banking fees and unreasonable policies. I will never do any more banking here. Completely unwilling to work with a overdraft issues which result in fees many times the amount actually over-drafted. Stay away
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January 2022 by Cesca T.
If I could give Citizens bank a negative star review, I would. Absolutely the worst bank you could ever put your money into. Exorbitant and predatory fees, usurious intent, and some of the cruelest, most abjectly inhumane customer service you can imagine. Don't bank here. Run, don't walk, from this nightmarish hellscape. Their specialty seems to be giving customers the run-around, bouncing you from one department to another, while never actually helping you. I don't know if it's just incompetence, or a flair for the demonic, either way, if you value your money and your sanity, bank literally anywhere else.
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December 2021 by Megan N
All of the tellers and the manager here are efficient and friendly. The manager Nina was extra helpful recently while trying to get student loans sorted out.
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October 2021 by Cocoa Cleary
The best drive thru I have been to. I really like the teller named Cindy she is always friendly and helpful. I am so glad I chose to bank there. One place in this crazy world that is good and consistent.
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September 2021 by Jimmy N
All of the tellers and the manager here are efficient and friendly. The manager Nina was extra helpful recently while trying to get student loans sorted out.
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September 2021 by Kat Le Croix (LethalCupOfTea)
The manager is rude as all get out. I had a couple questions which were never answered while talking AT me across the lobby.Her tone with people tells more about her than the words she uses when she talks to them and she will literally look down her nose at you. She figured out I wasn’t very happy at how I was treated in this branch and she had the audacity to apologize to MY PARTNER about her behavior. Not to me, my partner.Don’t bother with this branch. I’d give zero stars if it let me.
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September 2021 by Kat Le Croix
The manager is rude as all get out. I had a couple questions which were never answered while talking AT me across the lobby.Her tone with people tells more about her than the words she uses when she talks to them and she will literally look down her nose at you. She figured out I wasn’t very happy at how I was treated in this branch and she had the audacity to apologize to MY PARTNER about her behavior. Not to me, my partner.Don’t bother with this branch. I’d give zero stars if it let me.
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May 2021 by JNicole
I NEEDED TO HAVE A DOCUMENT NOTARIZED I WAITED 10 MINUTES IT WAS TWO CUSTOMERS AHEAD OF ME I WAS NEVER WAITED ON I LEFT THEY ONLY HAD ONE EMPLOYEE WORKING IN THAT AREA NOT CUSTOMER SERVICE